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Thursday, May 22, 2014

KEYNOTE: Transforming the Way We Collaborate

External forces are transforming how knowledge managers formulate strategies and value propositions for their programs. New technologies and disciplines are constantly influencing the portfolio, use, and value of available KM approaches. Based on 20 years of KM leadership by APQC, Carla O’Dell discusses how to harness these forces while also dealing with the consumerization of IT, how and when to apply social media tools to collaborative work, and how to use analytics to set the KM agenda.

Watch it now.  

  Table of Contents
Breaking News Inside KMWorld
  • Profiting from the next level of knowledge management
    I recently went to a prominent technical website's self-help application formy smart phone. It's a sad tale of low-quality service and unnecessary costs that started with a simple search about leveraging fee-based service for my new phone....
KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Partnering for unified access and discovery

Smartlogic and TopQuadrant form alliance for unstructured and structured data

Content intelligence solutions provider Smartlogic and semantic data integration company TopQuadrant have joined forces to integrate both parties’ capabilities for linking structured and unstructured data. The companies...

Continue Here: http://www.kmworld.com/Articles/News/News/Partnering-for-unified-access-and-discovery-97114.aspx

Return to Contents


Mobile digital rights management from Accellion

New capabilities for kiteworks

Accellion reports it has added integrated digital rights management (DRM) features for its kiteworks solution, including the ability to control the viewing, copying and altering of shared...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-digital-rights-management-from-Accellion-97152.aspx

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Personalizing Sitecore search

Coveo enhances solution

Coveo reports it has significantly upgraded its search and relevance solution Coveo for Sitecore, which enables organizations to build contextual search and discovery experiences on websites powered...

Continue Here: http://www.kmworld.com/Articles/News/News/Personalizing-Sitecore-search-97091.aspx

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  Inside KMWorld

Profiting from the next level of knowledge management

I recently went to a prominent technical website's self-help application formy smart phone. It's a sad tale of low-quality service and unnecessary costs that started with a simple search about leveraging fee-based service for my new phone....

Pragmatic steps to deploying next-generation, search-based applications called "intelligent assistants"

I recently went to a prominent technical website’s self-help application for my smart phone. It’s a sad tale of low-quality...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Profiting-from-the-next-level-of-knowledge-management-96369.aspx

Return to Contents


  KM In Practice

The MCC improves search for users

Achieves high level of medical care to Canadians through the evaluation of physicians

The Medical Council of Canada (MCC) sought a technology solution that would improve search for its business users and leverage its SharePoint 2010 environment. The goal of the organization...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-MCC-improves-search-for-users-97150.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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