Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, May 06, 2014

Sponsored by KANA

Bring Your Knowledge in Focus: 4 Ways to Improve Knowledge with Context
Coming May 13, 2014 11:00 AM PT / 2:00 PM ET

Knowledge management impacts efficiency, customer satisfaction and revenue growth. Poor management of your knowledge brings down all of these measures, decreasing customer satisfaction while also slowing productivity and efficiency.

By properly delivering contextual knowledge management, you can improve accessibility, usability, and maintenance, driving more value with less effort. Join this hour long best practices session and learn how using context can bring your knowledge management system to its full potential.

Join our expert panel to hear about 4 Ways to Improve Knowledge with Context on Tuesday, March 25th. Register now

 

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Managing SharePoint access and content security

HiSoftware releases Site Sheriff

HiSoftware has launched Site Sheriff, which, the company says, employs dynamic access, deny rules and a zero-footprint secure viewer to allow a wide variety of secure sharing scenarios and...

Continue Here: http://www.kmworld.com/Articles/News/News/Managing-SharePoint-access-and-content-security-96798.aspx

Return to Contents


Bloomfire integrates with Box, Dropbox, Google Drive and OneDrive

Adds cloud-based file storage systems into collaboration platform

Enterprise knowledge and collaboration platform provider Bloomfire reports integration with Box, Dropbox, Google Drive and Microsoft OneDrive. Bloomfire explains its customers can now upload, manage and share content from...

Continue Here: http://www.kmworld.com/Articles/News/News/Bloomfire-integrates-with-Box-Dropbox-Google-Drive-and-OneDrive-96781.aspx

Return to Contents


Capture and create value in big content

OpenText unveils Discovery Suite

OpenText has introduced Discovery Suite, which integrates, enriches and manages big content within the enterprise to reduce risk and cost as well as improve productivity, collaboration and engagement.

The company...

Continue Here: http://www.kmworld.com/Articles/News/News/Capture-and-create-value-in--big-content-96749.aspx

Return to Contents


  Inside KMWorld

It’s a multichannel, mobile world!

"Today's users are born multichannel, and they demand a smooth, positive experience."

To serve customers effectively, companies must now use and manage input from a wide range of channels. Because the channels evolved at different times, the information contained in each new one...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Its-a-multichannel-mobile-world!-96367.aspx

Return to Contents


  KM In Practice

Lely makes troubleshooting easier for engineers in the field

Deploys platform for mobile self-service

Lely, which introduced automated milking machines to the dairy industry, has implemented a platform from RightAnswers to address its knowledge needs. The company had been looking for...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Lely-makes-troubleshooting-easier-for-engineers-in-the-field-96796.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

Search KMWorld

Connect