Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, May 06, 2014

Sponsored by KANA

Bring Your Knowledge in Focus: 4 Ways to Improve Knowledge with Context
Coming May 13, 2014 11:00 AM PT / 2:00 PM ET

Knowledge management impacts efficiency, customer satisfaction and revenue growth. Poor management of your knowledge brings down all of these measures, decreasing customer satisfaction while also slowing productivity and efficiency.

By properly delivering contextual knowledge management, you can improve accessibility, usability, and maintenance, driving more value with less effort. Join this hour long best practices session and learn how using context can bring your knowledge management system to its full potential.

Join our expert panel to hear about 4 Ways to Improve Knowledge with Context on Tuesday, March 25th. Register now

 

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Managing SharePoint access and content security

HiSoftware releases Site Sheriff

HiSoftware has launched Site Sheriff, which, the company says, employs dynamic access, deny rules and a zero-footprint secure viewer to allow a wide variety of secure sharing scenarios and...

Continue Here: http://www.kmworld.com/Articles/News/News/Managing-SharePoint-access-and-content-security-96798.aspx

Return to Contents


Bloomfire integrates with Box, Dropbox, Google Drive and OneDrive

Adds cloud-based file storage systems into collaboration platform

Enterprise knowledge and collaboration platform provider Bloomfire reports integration with Box, Dropbox, Google Drive and Microsoft OneDrive. Bloomfire explains its customers can now upload, manage and share content from...

Continue Here: http://www.kmworld.com/Articles/News/News/Bloomfire-integrates-with-Box-Dropbox-Google-Drive-and-OneDrive-96781.aspx

Return to Contents


Capture and create value in big content

OpenText unveils Discovery Suite

OpenText has introduced Discovery Suite, which integrates, enriches and manages big content within the enterprise to reduce risk and cost as well as improve productivity, collaboration and engagement.

The company...

Continue Here: http://www.kmworld.com/Articles/News/News/Capture-and-create-value-in--big-content-96749.aspx

Return to Contents


  Inside KMWorld

It’s a multichannel, mobile world!

"Today's users are born multichannel, and they demand a smooth, positive experience."

To serve customers effectively, companies must now use and manage input from a wide range of channels. Because the channels evolved at different times, the information contained in each new one...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Its-a-multichannel-mobile-world!-96367.aspx

Return to Contents


  KM In Practice

Lely makes troubleshooting easier for engineers in the field

Deploys platform for mobile self-service

Lely, which introduced automated milking machines to the dairy industry, has implemented a platform from RightAnswers to address its knowledge needs. The company had been looking for...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Lely-makes-troubleshooting-easier-for-engineers-in-the-field-96796.aspx

Return to Contents


AI-Driven Customer Experiences are the Future of Knowledge Management

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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