Join your peers at KMWorld 2018 in Washington DC. Save $200 off your KMWorld Pass with Early Bird pricing.

 

Tuesday, May 06, 2014

Sponsored by KANA

Bring Your Knowledge in Focus: 4 Ways to Improve Knowledge with Context
Coming May 13, 2014 11:00 AM PT / 2:00 PM ET

Knowledge management impacts efficiency, customer satisfaction and revenue growth. Poor management of your knowledge brings down all of these measures, decreasing customer satisfaction while also slowing productivity and efficiency.

By properly delivering contextual knowledge management, you can improve accessibility, usability, and maintenance, driving more value with less effort. Join this hour long best practices session and learn how using context can bring your knowledge management system to its full potential.

Join our expert panel to hear about 4 Ways to Improve Knowledge with Context on Tuesday, March 25th. Register now

 

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Managing SharePoint access and content security

HiSoftware releases Site Sheriff

HiSoftware has launched Site Sheriff, which, the company says, employs dynamic access, deny rules and a zero-footprint secure viewer to allow a wide variety of secure sharing scenarios and...

Continue Here: http://www.kmworld.com/Articles/News/News/Managing-SharePoint-access-and-content-security-96798.aspx

Return to Contents


Bloomfire integrates with Box, Dropbox, Google Drive and OneDrive

Adds cloud-based file storage systems into collaboration platform

Enterprise knowledge and collaboration platform provider Bloomfire reports integration with Box, Dropbox, Google Drive and Microsoft OneDrive. Bloomfire explains its customers can now upload, manage and share content from...

Continue Here: http://www.kmworld.com/Articles/News/News/Bloomfire-integrates-with-Box-Dropbox-Google-Drive-and-OneDrive-96781.aspx

Return to Contents


Capture and create value in big content

OpenText unveils Discovery Suite

OpenText has introduced Discovery Suite, which integrates, enriches and manages big content within the enterprise to reduce risk and cost as well as improve productivity, collaboration and engagement.

The company...

Continue Here: http://www.kmworld.com/Articles/News/News/Capture-and-create-value-in--big-content-96749.aspx

Return to Contents


  Inside KMWorld

It’s a multichannel, mobile world!

"Today's users are born multichannel, and they demand a smooth, positive experience."

To serve customers effectively, companies must now use and manage input from a wide range of channels. Because the channels evolved at different times, the information contained in each new one...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Its-a-multichannel-mobile-world!-96367.aspx

Return to Contents


  KM In Practice

Lely makes troubleshooting easier for engineers in the field

Deploys platform for mobile self-service

Lely, which introduced automated milking machines to the dairy industry, has implemented a platform from RightAnswers to address its knowledge needs. The company had been looking for...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Lely-makes-troubleshooting-easier-for-engineers-in-the-field-96796.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Anaheim Convention Center, Anaheim, California
Oct 22, 2018 - Oct 24, 2018
JW Marriott, Washington, DC
Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 07, 2018 - Nov 08, 2018

Search KMWorld

Connect