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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Omni-channel digital experiences from OpenText

Unveils Experience Suite platform

OpenText has introduced Experience Suite, which, the company says, enables organizations to design, develop and deploy robust omni-channel customer experiences at any time on any device. The integrated suite...

Continue Here: http://www.kmworld.com/Articles/News/News/Omni-channel-digital-experiences-from-OpenText-96400.aspx

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Content enrichment from Access Innovations

Further details on Data Harmony 3.9

Access Innovations explains that its Data Harmony Suite is designed to enhance the organization of information by systematically applying a taxonomy or thesaurus in total integration. The...

Continue Here: http://www.kmworld.com/Articles/News/News/Content-enrichment-from-Access-Innovations-96431.aspx

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K2 goes mobile with iOS app

Any K2 task across any process

K2 has released an updated app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with access to K2 tasks...

Continue Here: http://www.kmworld.com/Articles/News/News/K2-goes-mobile-with-iOS-app-96376.aspx

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  Inside KMWorld

Organizations reap benefits from a knowledge-enhancing Web experience

Companies are using knowledge management to improve the Web experience of customers in life sciences, professional services, mortgage lending and a host of other industries.

Companies are using knowledge management to improve the Web experience of customers in life sciences, professional services, mortgage lending and a host of other industries.

Life Technologies a global biotech...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Organizations-reap-benefits-from-a-knowledge-enhancing-Web-experience-95388.aspx

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  KM In Practice

Enhancing the digital beauty experience

Leverages customer insights in real time

The L'Oréal Group has chosen a new customer experience management solution to offer more personalized service. The company will use technology from Sitecore to enhance the way...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Enhancing-the-digital-beauty-experience-96429.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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