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Thursday, April 03, 2014

 A303: Facilitating Organizational Change: Four Keys for Success

Organizational change can be slow and frustrating. Tackling the added demands of reshaping an organization’s culture can seem doubly challenging. However, with the proper approach, realistic goal-setting, and a unified commitment, the benefits can lead to dramatic improvements of organizational performance, efficiency, and sustainability, as well as personal and professional value for those involved. 

See the four keys here.

  Table of Contents
Breaking News Inside KMWorld
  • Big data: hype or transformation?
    IDC predicts that the market for big data technology and services will hit $32.4 billion in 2017, nearly doubling the predicted size for 2015 and an impressive 10 times the size it was in 2010.
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Universal search for Alfresco One

VirtualWorks launches ViaWorks

The VirtualWorks Group has introduced ViaWorks Connector for the Alfresco One Enterprise Content Management (ECM) system and its integration into the Alfresco Share interface. ViaWorks allows companies to easily...

Continue Here: http://www.kmworld.com/Articles/News/News/Universal-search-for-Alfresco-One-96087.aspx

Return to Contents


Data Harmony unveils Version 3.9

Access Innovation division improves search efficiency

Data Harmony, a division of Access Innovations, has announced that Version 3.9 of its suite of software tools was released March 31. Current customers will be the...

Continue Here: http://www.kmworld.com/Articles/News/News/Data-Harmony-unveils-Version-3.9-96063.aspx

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Expert systems for Mac

Exsys releases Corvid Core

Exsys has launched the Corvid Core expert system development tool for Mac, which is based on the company’s Corvid tool for Windows, but with a Mac-oriented developer interface and...

Continue Here: http://www.kmworld.com/Articles/News/News/Expert-systems-for-Mac-95966.aspx

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  Inside KMWorld

Big data: hype or transformation?

IDC predicts that the market for big data technology and services will hit $32.4 billion in 2017, nearly doubling the predicted size for 2015 and an impressive 10 times the size it was in 2010.

IDC predicts that the market for big data technology and services will hit $32.4 billion in 2017, nearly doubling the predicted size for 2015 and an impressive 10...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Big-data-hype-or-transformation-95381.aspx

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  KM In Practice

Bertelsmann Stiftung enhances its DAM for SharePoint

Extends DAM functionality to external suppliers and agencies

The Bertelsmann Stiftung foundation is leveraging digital asset management (DAM) software to increase the DAM-related services available to its SharePoint users. The private, non-profit foundation, based in Germany, chose...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Bertelsmann-Stiftung-enhances-its-DAM-for-SharePoint-96089.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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