SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Thursday, March 13, 2014

To maintain a competitive advantage in today’s marketplace, your organization must adopt technologies that support a collaborative learning culture.

Download your complimentary copy of 4 Critical Reasons Your Intranet Needs To Go Social today and learn how by providing employees easy access to the critical tools and information they need to do their jobs well will not only help to develop their skill sets, but create a more engaging working environment. 

To learn more, click here.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Knowledge must come through action; you can have no test which is not fanciful, save by trial.  — Sophocles
  Breaking News

Mobile marketing and analytics

Sitecore apps for iPad, Windows 8.1 tablets

Sitecore, a provider of customer experience management software, has released its first mobile applications to give marketers anywhere, anytime access to Sitecore’s experience platform.

Sitecore’s Executive Insight Dashboard application for Windows...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-marketing-and-analytics-95338.aspx

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Social customer service

Conversocial introduces Conversations

Conversocial has released Conversations, an enhanced workflow technology designed to maximize contact center agent efficiency on social media.

The newly designed workflow intelligently threads together related customer interactions, both public...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-customer-service-95334.aspx

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Develop and deploy rich, smart process applications

Kofax takes to the cloud

Kofax has released TotalAgility 7.1, an enhanced version of its smart process application development and deployment platform, as well as TotalAgility Cloud, which delivers the platform as a multitenant...

Continue Here: http://www.kmworld.com/Articles/News/News/Develop-and-deploy-rich-smart-process-applications-95288.aspx

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  Inside KMWorld

Life sciences: the quest for innovation through collaboration

"Since a lot of research is conducted outside of pharmaceutical firms, a globalized approach is required. Extremely collaborative networks are needed."

The average lifespan in the United States increased from less than 50 years to nearly 80 years over the last century, a remarkable change. Many illnesses have been essentially eradicated...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Life-sciences-the-quest-for-innovation-through-collaboration-94926.aspx

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  KM In Practice

Taming a daunting database for job recruitment

Recruiters manage the candidate database more effectively

U.K.-based IT and technical recruitment Web site Technojobs sought a software solution to help manage its large database. The company was looking for document viewer technology to allow its...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Taming-a-daunting-database-for-job-recruitment-95331.aspx

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Using Shared Intelligence to Enhance the Value of Knowledge Management

Successful knowledge management (KM) programs focus on measuring, tracking, and optimizing the delivery of value. But how do you link your KM capabilities and activities to specific business outcomes? KM-savvy organizations define a framework for understanding KM value, review KM system and business analytics, and use a shared intelligence model to provide actionable insights for driving KM effectiveness. Let's take a closer look.

To read more of this Best Practices in Business Intelligence and Analytics White Paper article, Click Here.

KMWorld Web Events
Coming February 26, 2019
Optimizing Your Office 365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming March 19, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in March 2019***
Best Practices in Enterprise Content Management

A recent survey found that 25% of KMWorld subscribers already have enterprise content management (ECM) projects planned for 2019 with a lot more considering new strategies and technologies. To educate technology decision-makers and stakeholders about emerging best practices and success factors, KMWorld is publishing a special white paper in the March/April issue for 2019.

Key focus areas will include:

• Content Services
• Content Integration
• Cloud Computing
• Artificial Intelligence
• Information Governance
• Knowledge Discovery

To educate our audience about the latest developments and emerging success factors, contact:
LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Business Intelligence and Analytics

Digital Transformation

Knowledge Management

Cognitive Computing

Cloud-Based KM and Information Management

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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