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Thursday, March 13, 2014

To maintain a competitive advantage in today’s marketplace, your organization must adopt technologies that support a collaborative learning culture.

Download your complimentary copy of 4 Critical Reasons Your Intranet Needs To Go Social today and learn how by providing employees easy access to the critical tools and information they need to do their jobs well will not only help to develop their skill sets, but create a more engaging working environment. 

To learn more, click here.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance.  — Confucius
  Breaking News

Mobile marketing and analytics

Sitecore apps for iPad, Windows 8.1 tablets

Sitecore, a provider of customer experience management software, has released its first mobile applications to give marketers anywhere, anytime access to Sitecore’s experience platform.

Sitecore’s Executive Insight Dashboard application for Windows...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-marketing-and-analytics-95338.aspx

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Social customer service

Conversocial introduces Conversations

Conversocial has released Conversations, an enhanced workflow technology designed to maximize contact center agent efficiency on social media.

The newly designed workflow intelligently threads together related customer interactions, both public...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-customer-service-95334.aspx

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Develop and deploy rich, smart process applications

Kofax takes to the cloud

Kofax has released TotalAgility 7.1, an enhanced version of its smart process application development and deployment platform, as well as TotalAgility Cloud, which delivers the platform as a multitenant...

Continue Here: http://www.kmworld.com/Articles/News/News/Develop-and-deploy-rich-smart-process-applications-95288.aspx

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  Inside KMWorld

Life sciences: the quest for innovation through collaboration

"Since a lot of research is conducted outside of pharmaceutical firms, a globalized approach is required. Extremely collaborative networks are needed."

The average lifespan in the United States increased from less than 50 years to nearly 80 years over the last century, a remarkable change. Many illnesses have been essentially eradicated...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Life-sciences-the-quest-for-innovation-through-collaboration-94926.aspx

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  KM In Practice

Taming a daunting database for job recruitment

Recruiters manage the candidate database more effectively

U.K.-based IT and technical recruitment Web site Technojobs sought a software solution to help manage its large database. The company was looking for document viewer technology to allow its...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Taming-a-daunting-database-for-job-recruitment-95331.aspx

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Best Practices in Information Governance

Information Governance—as a discipline—has undergone a strange and wild ride over the past couple of years. Finally, we have moved past endless debates on definitions and usable frameworks, thanks to the efforts of the Information Governance Initiative (IGI) and other IG leaders and practitioners…

To read more of this Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Oct 15, 2017 - Oct 17, 2017
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Nov 06, 2017 - Nov 07, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017

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