Get the 2017 Knowledge Management Buyers' Guide
Thursday, March 13, 2014

To maintain a competitive advantage in today’s marketplace, your organization must adopt technologies that support a collaborative learning culture.

Download your complimentary copy of 4 Critical Reasons Your Intranet Needs To Go Social today and learn how by providing employees easy access to the critical tools and information they need to do their jobs well will not only help to develop their skill sets, but create a more engaging working environment. 

To learn more, click here.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Mobile marketing and analytics

Sitecore apps for iPad, Windows 8.1 tablets

Sitecore, a provider of customer experience management software, has released its first mobile applications to give marketers anywhere, anytime access to Sitecore’s experience platform.

Sitecore’s Executive Insight Dashboard application for Windows...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-marketing-and-analytics-95338.aspx

Return to Contents


Social customer service

Conversocial introduces Conversations

Conversocial has released Conversations, an enhanced workflow technology designed to maximize contact center agent efficiency on social media.

The newly designed workflow intelligently threads together related customer interactions, both public...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-customer-service-95334.aspx

Return to Contents


Develop and deploy rich, smart process applications

Kofax takes to the cloud

Kofax has released TotalAgility 7.1, an enhanced version of its smart process application development and deployment platform, as well as TotalAgility Cloud, which delivers the platform as a multitenant...

Continue Here: http://www.kmworld.com/Articles/News/News/Develop-and-deploy-rich-smart-process-applications-95288.aspx

Return to Contents


  Inside KMWorld

Life sciences: the quest for innovation through collaboration

"Since a lot of research is conducted outside of pharmaceutical firms, a globalized approach is required. Extremely collaborative networks are needed."

The average lifespan in the United States increased from less than 50 years to nearly 80 years over the last century, a remarkable change. Many illnesses have been essentially eradicated...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Life-sciences-the-quest-for-innovation-through-collaboration-94926.aspx

Return to Contents


  KM In Practice

Taming a daunting database for job recruitment

Recruiters manage the candidate database more effectively

U.K.-based IT and technical recruitment Web site Technojobs sought a software solution to help manage its large database. The company was looking for document viewer technology to allow its...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Taming-a-daunting-database-for-job-recruitment-95331.aspx

Return to Contents


What to Expect When You’re Expecting Text Analytics: A Checklist

These days, most organizations realize there is plenty of hidden value in the unstructured data they handle every day. But there is still a fair amount of unfamiliarity around what text analytics is all about, and integrating this technology as part of an existing workflow is often approached without looking at the entire picture…

To read more of this Best Practices in Text Analytics White Paper article, Click Here.

KMWorld Web Events
Coming June 27, 2017
How to Succeed with Cloud-Based Knowledge Management
The success of any organization depends on the knowledge necessary to create new opportunities and improve performance. The cloud has opened up new possibilities for knowledge management, from increased speed and accessibility, to lower storage costs and on-demand scalability.

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July/August 2017***

Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD

As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Keep up with the fast-changing Cloud environment, starting with: “Best Practices in Cloud Solutions for the Enterprise”, please contact:  

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

-------------------------

 ***Coming in July/August 2017***

Best Practices in Intelligent Search

For years, the focus of search was mainly on, well, searching. How to arrange information for better search; how to eliminate the garbage for better search; how to store things for better search....on and on. Now, the smartest minds are focused on "finding." That's the ultimate goal -- finding what people need to do their jobs and make better decisions. Search serves no purpose if the user can't find the things he or she wants. That's why the next KMWorld White Paper, "Best Practices in Intelligent Search",  is focused on "finding" the right answer at the right time. 

if you think you play a role in this great task, then get involved with your story and position in this market. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KM for Customer Experience [April 2017]

E-Discovery [January 2017]

BPM and Case Management [January 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord Palms Resort & Convention Center, Orlando. FL
Jun 05, 2017 - Jun 07, 2017
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2017 - Jun 15, 2017
Hilton San Francisco, Union Square
Jun 12, 2017 - Jun 13, 2017
Wyndham Boston Beacon Hill, Boston, MA
Aug 09, 2017 - Aug 10, 2017
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 21, 2017 - Aug 24, 2017

Search KMWorld

Connect