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Thursday, March 13, 2014

To maintain a competitive advantage in today’s marketplace, your organization must adopt technologies that support a collaborative learning culture.

Download your complimentary copy of 4 Critical Reasons Your Intranet Needs To Go Social today and learn how by providing employees easy access to the critical tools and information they need to do their jobs well will not only help to develop their skill sets, but create a more engaging working environment. 

To learn more, click here.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
No matter what side of the argument you are on, you always find people on your side that you wish were on the other. — Jacha Heifetz
  Breaking News

Mobile marketing and analytics

Sitecore apps for iPad, Windows 8.1 tablets

Sitecore, a provider of customer experience management software, has released its first mobile applications to give marketers anywhere, anytime access to Sitecore’s experience platform.

Sitecore’s Executive Insight Dashboard application for Windows...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-marketing-and-analytics-95338.aspx

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Social customer service

Conversocial introduces Conversations

Conversocial has released Conversations, an enhanced workflow technology designed to maximize contact center agent efficiency on social media.

The newly designed workflow intelligently threads together related customer interactions, both public...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-customer-service-95334.aspx

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Develop and deploy rich, smart process applications

Kofax takes to the cloud

Kofax has released TotalAgility 7.1, an enhanced version of its smart process application development and deployment platform, as well as TotalAgility Cloud, which delivers the platform as a multitenant...

Continue Here: http://www.kmworld.com/Articles/News/News/Develop-and-deploy-rich-smart-process-applications-95288.aspx

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  Inside KMWorld

Life sciences: the quest for innovation through collaboration

"Since a lot of research is conducted outside of pharmaceutical firms, a globalized approach is required. Extremely collaborative networks are needed."

The average lifespan in the United States increased from less than 50 years to nearly 80 years over the last century, a remarkable change. Many illnesses have been essentially eradicated...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Life-sciences-the-quest-for-innovation-through-collaboration-94926.aspx

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  KM In Practice

Taming a daunting database for job recruitment

Recruiters manage the candidate database more effectively

U.K.-based IT and technical recruitment Web site Technojobs sought a software solution to help manage its large database. The company was looking for document viewer technology to allow its...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Taming-a-daunting-database-for-job-recruitment-95331.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming August 28, 2018
Use Business Processes for Data Governance Knowledge
IDERA's Kim Brushaber will discuss aspects for both business and technical considerations and show examples of business process models that can help you kick off your data governance program.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Nov 05, 2018 - Nov 06, 2018
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Nov 06, 2018 - Nov 08, 2018
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Nov 06, 2018 - Nov 08, 2018

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