SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, February 04, 2014

 

A204: Integrating KM Practices: Case Studies

Malloy talks about surfing the knowledge wave as he shares a case study about a surf-inspired fitness company, SURFSET, that is using Bloomfire, a people-driven knowledge base, to provide the latest information and more. Vertal discusses the business benefits that can be gained through building employee communities and shares a case study about an innovative consumer products company that took steps to adopt a Liferay-based social intranet solution in a successful effort to enhance their employee work experience. Berry explains how companies including Harris Corporation, KeyBank, L'Oreal and Tokyo Electron are radically transforming by leveraging knowledge to become more relevant and responsive to their customers. 

See it here.

  Table of Contents
Breaking News Inside KMWorld
  • KM helps reshape the practice of law
    "The focus is social knowledge and finding the right people, then engaging them directly with a new problem set. In general, people who share knowledge rather than hold it do well in this setting."
KM In Practice
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

Encrypted content search for SharePoint from Cryptzone

Results filtered according to user permissions

Cryptzone has launched a new version of its Microsoft SharePoint document security solution, Secured eCollaboration 5.0. Cryptzone explains new features have been added to Version 5 that secure content...

Continue Here: http://www.kmworld.com/Articles/News/News/Encrypted-content-search-for-SharePoint-from-Cryptzone-94589.aspx

Return to Contents


Acrolinx unveils V. 4.0 for further enhanced content

New analytics module introduced

Acrolinx has announced Version 4.0 of its software, which guides writers to create more findable, engaging and understandable content. The company explains this release enhances its support for technical...

Continue Here: http://www.kmworld.com/Articles/News/News/Acrolinx-unveils-V.-4.0-for-further-enhanced-content-94526.aspx

Return to Contents


MicroStrategy releases 'PRIME'

Cloud-based, in-memory analytics service

MicroStrategy has released the Relational In-Memory Engine (PRIME) option for MicroStrategy Cloud. The company describes PRIME as a massively scalable, cloud-based, in-memory analytics service designed to deliver extremely high...

Continue Here: http://www.kmworld.com/Articles/News/News/MicroStrategy-releases-PRIME-94497.aspx

Return to Contents


  Inside KMWorld

KM helps reshape the practice of law

"The focus is social knowledge and finding the right people, then engaging them directly with a new problem set. In general, people who share knowledge rather than hold it do well in this setting."

Traditionally, law firms are not the most entrepreneurial businesses. They don't tolerate failures or work on research development of their business processes as much as other sectors. For that reason,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-helps-reshape-the-practice-of-law-94283.aspx

Return to Contents


  KM In Practice

Merchant Warehouse enhances mobile customer support

Mobile online forms, multimedia self-help resources, etc.

Merchant Warehouse, a provider of payment technologies and merchant account services, has chosen a new mobile app solution so it can offer merchants mobile customer care.

Merchant Warehouse has chosen...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Merchant-Warehouse-enhances-mobile-customer-support-94584.aspx

Return to Contents


Using Systems of Process as a Pathway to IT Modernization

To truly go digital, organizations must make their data intelligent—so that it is working for them, from acquisition throughout the entire document lifecycle.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriott Marquis Washington, DC
Jun 17, 2019 - Jun 19, 2019
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019

Search KMWorld

Connect