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Tuesday, February 04, 2014

 

A204: Integrating KM Practices: Case Studies

Malloy talks about surfing the knowledge wave as he shares a case study about a surf-inspired fitness company, SURFSET, that is using Bloomfire, a people-driven knowledge base, to provide the latest information and more. Vertal discusses the business benefits that can be gained through building employee communities and shares a case study about an innovative consumer products company that took steps to adopt a Liferay-based social intranet solution in a successful effort to enhance their employee work experience. Berry explains how companies including Harris Corporation, KeyBank, L'Oreal and Tokyo Electron are radically transforming by leveraging knowledge to become more relevant and responsive to their customers. 

See it here.

  Table of Contents
Breaking News Inside KMWorld
  • KM helps reshape the practice of law
    "The focus is social knowledge and finding the right people, then engaging them directly with a new problem set. In general, people who share knowledge rather than hold it do well in this setting."
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Encrypted content search for SharePoint from Cryptzone

Results filtered according to user permissions

Cryptzone has launched a new version of its Microsoft SharePoint document security solution, Secured eCollaboration 5.0. Cryptzone explains new features have been added to Version 5 that secure content...

Continue Here: http://www.kmworld.com/Articles/News/News/Encrypted-content-search-for-SharePoint-from-Cryptzone-94589.aspx

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Acrolinx unveils V. 4.0 for further enhanced content

New analytics module introduced

Acrolinx has announced Version 4.0 of its software, which guides writers to create more findable, engaging and understandable content. The company explains this release enhances its support for technical...

Continue Here: http://www.kmworld.com/Articles/News/News/Acrolinx-unveils-V.-4.0-for-further-enhanced-content-94526.aspx

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MicroStrategy releases 'PRIME'

Cloud-based, in-memory analytics service

MicroStrategy has released the Relational In-Memory Engine (PRIME) option for MicroStrategy Cloud. The company describes PRIME as a massively scalable, cloud-based, in-memory analytics service designed to deliver extremely high...

Continue Here: http://www.kmworld.com/Articles/News/News/MicroStrategy-releases-PRIME-94497.aspx

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  Inside KMWorld

KM helps reshape the practice of law

"The focus is social knowledge and finding the right people, then engaging them directly with a new problem set. In general, people who share knowledge rather than hold it do well in this setting."

Traditionally, law firms are not the most entrepreneurial businesses. They don't tolerate failures or work on research development of their business processes as much as other sectors. For that reason,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-helps-reshape-the-practice-of-law-94283.aspx

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  KM In Practice

Merchant Warehouse enhances mobile customer support

Mobile online forms, multimedia self-help resources, etc.

Merchant Warehouse, a provider of payment technologies and merchant account services, has chosen a new mobile app solution so it can offer merchants mobile customer care.

Merchant Warehouse has chosen...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Merchant-Warehouse-enhances-mobile-customer-support-94584.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

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