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Thursday, January 23, 2014

Are you prepared to meet your Information Management challenges head on?

At your typical conference, you have smart people talking at you. The AIIM Conference is NOT that kind of event. Join your peers and dozens of industry experts and take part in the discussion. When you return to your office, you will be armed with practical solutions for your Information Management challenges.

Register before Jan. 31st and you could win the exclusive Google Glass.

 

  Table of Contents
Breaking News Inside KMWorld
  • Rethinking enterprise social networks
    Outside the organization, too, where social media has the reach and critical mass to make it a viable channel for customer interaction, enterprises are learning that its true value is in helping support the totality of its business activities....
KM In Practice
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Real-time predictive coding

Hot Neuron releases Clustify 4.0

Hot Neuron has announced Version 4.0 of its Clustify software, which the company says is the first technology-assisted review tool to offer real-time predictive coding. Hot Neuron...

Continue Here: http://www.kmworld.com/Articles/News/News/Real-time-predictive-coding-94376.aspx

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Kofax introduces Mobile Capture Platform

Rapid development and deployment of smart capture apps

Kofax has unveiled its new Mobile Capture Platform as well as two new frameworks for mobile bill pay and mobile check deposit apps, which are built using the platform...

Continue Here: http://www.kmworld.com/Articles/News/News/Kofax-introduces-Mobile-Capture-Platform-94325.aspx

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Metalogix offers free SharePoint migration tool

Introduces Migration Expert

Metalogix has added Migration Expert to its suite of SharePoint solutions. The initial release is free of charge and is designed to minimize the risk and cost of a...

Continue Here: http://www.kmworld.com/Articles/News/News/Metalogix-offers-free-SharePoint-migration-tool-94361.aspx

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  Inside KMWorld

Rethinking enterprise social networks

Outside the organization, too, where social media has the reach and critical mass to make it a viable channel for customer interaction, enterprises are learning that its true value is in helping support the totality of its business activities....

As anyone involved in the world of knowledge management knows, a few years ago the term "social" hit the marketplace. Social was a term that went hand in hand with...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Rethinking-enterprise-social-networks-93832.aspx

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  KM In Practice

Maine adds efficiency to the unemployment claim process

Omni-channel program is designed to accept unemployment claims via the state's call center or online through a self-service portal

The state of Maine has chosen new technology to improve operations and deliver new services. A solution from business process management and customer relationship management provider Pegasystems...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Maine-adds-efficiency-to-the-unemployment-claim-process-94375.aspx

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AI-Driven Customer Experiences are the Future of Knowledge Management

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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