Get the KM Buyers' Guide and 2016-2017 State of KM Survey Report
Tuesday, January 14, 2014

A201: KM Techniques: Embedding, Revitalizing, & Tools

Hendrix discusses the tools, processes, and behaviors needed to have a successful implementation of KM on a mega project. She shares successes and challenges in using SharePoint for knowledge sharing, communication and collaboration, in the After Action Review process, Lessons Learned, Site Visits, and more. 

See it here.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity. Oliver Wendell Holmes — Oliver Wendell Holmes
  Breaking News

IBM to invest $1B in Watson Group

Focus on commercializing cognitive computing

IBM will establish the IBM Watson Group, a new business unit dedicated to the development and commercialization of cloud-delivered cognitive innovations. The company is part of its strategy to...

Continue Here: http://www.kmworld.com/Articles/News/News/IBM-to-invest-%241B-in-Watson-Group-94185.aspx

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Bloomfire now integrates with Okta

Single sign-on, user management for customers

Bloomfire, which offers what it calls people-based knowledgebase solutions, reports it has formed a partnership with Okta, a provider of cloud-based identity management. As a supported application...

Continue Here: http://www.kmworld.com/Articles/News/News/Bloomfire-now-integrates-with-Okta-94166.aspx

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Unified e-discovery platform for all browsers, devices

@Legal Discovery releases new version of CasePoint

@LegalDiscovery has launched the latest version of CasePoint, its e-discovery software. The new version of CasePoint was developed using HTML5, which makes all the features of the platform operable...

Continue Here: http://www.kmworld.com/Articles/News/News/Unified-e-discovery-platform-for-all-browsers-devices-94155.aspx

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  Inside KMWorld

2013 Promise and Reality award winners:
KM Reality Award winner NASA Safety Center

The winners of the KM Promise and the KM Reality awards were formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference in Washington, D.C.

NASA Safety Center

The NASA Safety Center (NSC) was established in October 2006 to support the safety and mission assurance (SMA) requirements of NASA's portfolio of programs and projects....

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/2013-Promise-and-Reality-award-winnersKM-Reality-Award-winner-NASA-Safety-Center-93823.aspx

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  KM In Practice

Airport moves to cloud platform

Combines process automation, native mobile application access and a social collaboration interface

Dallas/Fort Worth International Airport (DFW) wanted to modernize its business processes and turned to the Appian Cloud platform. DFW will leverage the technology to increase business automation...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Airport-moves-to-cloud-platform-94183.aspx

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Six Best Practices for Enhancing Customer and Employee Experience with Knowledge Management

Today, nearly every organization professes its commitment to delivering outstanding customer experiences. But achieving that goal can be very difficult, especially since customers use so many different channels and devices. As the hub for customer interactions, contact centers often feel the brunt of this challenge and are expected to continually improve the quality and efficiency of service interactions…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2017***

Best Practices in Enhancing SharePoint

THE MANY DIMENSIONS OF SHAREPOINT

Bruce Springsteen said, "Music is what makes us not be stupid." Trying not to overstretch the metaphor, but there's a correlation to SharePoint in there, too.

The thing about SharePoint is that it is everything at the same time. And sometimes nothing at the same time. The platform is not as complete as you'd hope it to be. There's great variety and complexity in deploying SharePoint as a critical business element. And it ain't easy.

If you think you play a role in this great task, then get involved with your story and position in this market, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

KM for Financial Services [April 2017]

KM for Customer Experience [April 2017]

E-Discovery [January 2017]

BPM and Case Management [January 2017]

Knowledge Management [November/December 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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