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Thursday, December 19, 2013

KEYNOTE: Transforming the Way We Collaborate

External forces are transforming how knowledge managers formulate strategies and value propositions for their programs. New technologies and disciplines are constantly influencing the portfolio, use, and value of available KM approaches. Based on 20 years of KM leadership by APQC, Carla O'Dell discusses how to harness these forces while also dealing with the consumerization of IT, how and when to apply social media tools to collaborative work, and how to use analytics to set the KM agenda.

Watch it now

  Table of Contents
Breaking News KM In Practice News Analysis
  • The new conversation manifesto
    As KM moves on to embrace not just "stocks" of best practices but also "flows" and living networks, conversation is being seen as a key facilitator for peer learning as well as just-in-time learning...
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Secure collaboration in SharePoint and File Shares from HiSoftware

Document viewing and data exchange with third parties

HiSoftware has launched a new version of Security Sheriff specifically designed for secure collaboration of sensitive information stored in File Shares and SharePoint. The company explains the new Secure...

Continue Here: http://www.kmworld.com/Articles/News/News/Secure-collaboration-in-SharePoint-and-File-Shares-from-HiSoftware-93849.aspx

Return to Contents


Mobile, e-sign ECM apps from M-Files

Enhanced information retrieval and management for smartphones and tablets

M-Files has rolled out M-Files 10.0 mobile ECM apps for iPhone, iPad, Android and Windows Phone devices. Available for free download from the Apple App Store, Google Play and...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-e-sign-ECM-apps-from-M-Files-93880.aspx

Return to Contents


Infotrieve expands, broadens e-content access

Releases Mobile Library 6.0

E-content business service provider Infotrieve has launched Mobile Library 6.0, which features a fully customizable centralized portal that provides one-click access to database search functionality, internal and external resources,...

Continue Here: http://www.kmworld.com/Articles/News/News/Infotrieve-expands-broadens-e-content-access-93830.aspx

Return to Contents


  KM In Practice

Bank opts for cloud-based archiving and compliance

E-mail, instant messages, mobile and Bloomberg communication

Jefferies Group, a global investment bank, has adopted new technology for enterprise information management. The bank has implemented Bloomberg Vault, a cloud-based archiving, e-discovery and compliance service...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Bank-opts-for-cloud-based-archiving-and-compliance-93882.aspx

Return to Contents


  News Analysis

The new conversation manifesto

As KM moves on to embrace not just "stocks" of best practices but also "flows" and living networks, conversation is being seen as a key facilitator for peer learning as well as just-in-time learning...

New forms of online, offline and hybrid conversational settings have emerged over the years, transforming the way knowledge is articulated, communicated, shared and extracted. They range from world cafes and...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/The-new-conversation-manifesto-92665.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

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KM for Customer Experience and Support

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Click here to view the current edition and to participate:
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