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Tuesday, November 26, 2013

KEYNOTE: Big Data Vs Human Data 

Will information come from the misty mountains of the internet or the cloud with no human engagement as Big Data suggests? Don’t we need human sensors to share knowledge? Hear what our popular and provocative speaker discusses the cycles of techno-fetishism that try and ignore the importance of human intelligence, seeking to create the great algorithm which will answer the questions of life, the universe, and everything else.

Hear Dave Snowden here

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
But we are all that way: when we know a thing we have only scorn for other people who don't happen to know it.  — Personal Recollections of Joan of Arc
  Breaking News

Clarabridge simplifies customer experience management

Introduces Clarabridge Version 6.1

Clarabridge has released Version 6.1 of its namesake customer experience management (CEM) solution, which combines two product offerings, Clarabridge Collaborate and Clarabridge Engage into one easy-to-use application, Clarabridge Act.

Clarabridge...

Continue Here: http://www.kmworld.com/Articles/News/News/Clarabridge-simplifies-customer-experience-management-93467.aspx

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Integrating data analysis with data discovery and design

Datawatch blends Monarch Professional with Panopticon Designer

Datawatch has released Datawatch Desktop, which the company describes as a rebranded and enhanced version of its flagship software that fully integrates the data access and modeling capabilities of...

Continue Here: http://www.kmworld.com/Articles/News/News/Integrating-data-analysis-with-data-discovery-and-design-93506.aspx

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Sitecore acquires CommerceServer.net

Adds integrated e-commerce capabilities to platform

Sitecore has purchased CommerceServer.net in a move designed to establish the industry’s first .NET-based, enterprise-grade customer experience management platform with a native, fully integrated e-commerce engine.

Sitecore acquired...

Continue Here: http://www.kmworld.com/Articles/News/News/Sitecore-acquires-CommerceServer.net-93453.aspx

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  Inside KMWorld

A guide to selecting enterprise mobile platforms

Enterprise mobile platforms are tools that provide capabilities for mobile application development as well as services required by those mobile applications. They can address business-to-customer (B2C) and/or business-to-employee (B2E) use...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/A-guide-to-selecting-enterprise-mobile-platforms-92691.aspx

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  KM In Practice

A measure of success: customer loyalty

Continually monitoring activity across multiple customer communication channels

To drive a customer service initiative, eircom, Ireland’s largest telecommunication provider, has deployed a new customer service solution.

Eircom has implemented the KANA Enterprise customer service management system...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/A-measure-of-success-customer-loyalty-93507.aspx

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How to Steer Cognitive Applications With Semantic Technologies

We have entered the era of smart applications. Chatbots, recommendation services, knowledge discovery tools and analytics solutions are deployed across various industries to enhance digital customer interaction and increase operational efficiency. The demand for talented and experienced developers and technology professionals is constantly exceeding supply…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

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  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
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