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Tuesday, October 08, 2013

Sponsored By Hyland Software 

Enterprise Content Management: Making the complex simple
October 15, 2013 | 11:00 am PDT, 2:00 pm EDT

Join us for this one-hour webinar, "6 Things to Know about ECM", where you'll learn how to transform your manual, error-prone business processes while saving time and money; hear how to address the challenge of rolling out an ECM solution to an entire organization; and scope your next content management project to ensure alignment with your business process and the business owners who use them.

This is a FREE-Broadcast event. Register NOW !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Securing mobile apps, data

Mocana releases Mobile App Protection for iOS 7

Mocana has unveiled an enhanced version of Mobile App Protection, which the company says is the first commercially available app wrapping security solution for iOS 7 apps. MAP Version...

Continue Here: http://www.kmworld.com/Articles/News/News/Securing-mobile-apps-data-92451.aspx

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Client portal for small legal firms from LexisNexis

Integrates WatchDox technology into Time Matters 13

LexisNexis Legal and Professional has released Time Matters 13, a client, matter and document management system. This new version features integrated Watchdox technology, which provides law firms...

Continue Here: http://www.kmworld.com/Articles/News/News/Client-portal-for-small-legal-firms-from-LexisNexis-92439.aspx

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Integrated cloud-based workforce management

NewVoiceMedia introduces ContactWorld Perform

NewVoiceMedia has unveiled ContactWorld Perform, its new workforce management (WFM) offering. With WFM and telephony in one complete solution, businesses can change the customer experience based on the resources...

Continue Here: http://www.kmworld.com/Articles/News/News/Integrated-cloud-based-workforce-management-92418.aspx

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  Inside KMWorld

The key to information governance success: Start small

If you try to "boil the ocean," people freeze up because it is a big cultural change, consultants say.

Several years ago, the lack of sufficient controls over electronically stored information, especially unstructured content such as e-mails, became a real concern at ENMAX Corp., a utility that...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/The-key-to-information-governance-success-Start-small-92033.aspx

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  KM In Practice

EXFO leverages knowledge in real time

Access to contextual knowledge from across the Salesforce platform

EXFO, a provider of test and service assurance solutions for wireline and wireless network operators and equipment manufacturers, is enhancing customer and agent satisfaction, as well as efficiency, with...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/EXFO-leverages-knowledge-in-real-time-92450.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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