SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, October 08, 2013

Sponsored By Hyland Software 

Enterprise Content Management: Making the complex simple
October 15, 2013 | 11:00 am PDT, 2:00 pm EDT

Join us for this one-hour webinar, "6 Things to Know about ECM", where you'll learn how to transform your manual, error-prone business processes while saving time and money; hear how to address the challenge of rolling out an ECM solution to an entire organization; and scope your next content management project to ensure alignment with your business process and the business owners who use them.

This is a FREE-Broadcast event. Register NOW !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Knowledge rests not upon truth alone, but upon error also. — Carl Jung
  Breaking News

Securing mobile apps, data

Mocana releases Mobile App Protection for iOS 7

Mocana has unveiled an enhanced version of Mobile App Protection, which the company says is the first commercially available app wrapping security solution for iOS 7 apps. MAP Version...

Continue Here: http://www.kmworld.com/Articles/News/News/Securing-mobile-apps-data-92451.aspx

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Client portal for small legal firms from LexisNexis

Integrates WatchDox technology into Time Matters 13

LexisNexis Legal and Professional has released Time Matters 13, a client, matter and document management system. This new version features integrated Watchdox technology, which provides law firms...

Continue Here: http://www.kmworld.com/Articles/News/News/Client-portal-for-small-legal-firms-from-LexisNexis-92439.aspx

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Integrated cloud-based workforce management

NewVoiceMedia introduces ContactWorld Perform

NewVoiceMedia has unveiled ContactWorld Perform, its new workforce management (WFM) offering. With WFM and telephony in one complete solution, businesses can change the customer experience based on the resources...

Continue Here: http://www.kmworld.com/Articles/News/News/Integrated-cloud-based-workforce-management-92418.aspx

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  Inside KMWorld

The key to information governance success: Start small

If you try to "boil the ocean," people freeze up because it is a big cultural change, consultants say.

Several years ago, the lack of sufficient controls over electronically stored information, especially unstructured content such as e-mails, became a real concern at ENMAX Corp., a utility that...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/The-key-to-information-governance-success-Start-small-92033.aspx

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  KM In Practice

EXFO leverages knowledge in real time

Access to contextual knowledge from across the Salesforce platform

EXFO, a provider of test and service assurance solutions for wireline and wireless network operators and equipment manufacturers, is enhancing customer and agent satisfaction, as well as efficiency, with...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/EXFO-leverages-knowledge-in-real-time-92450.aspx

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The Silent Productivity Killer

There's a silent killer in our midst. Yes, I'm talking about the fastest-growing challenge to our livelihoods and to our companies' fortunes in the market. Who is this killer? His name is Content Mismanagement. You see—the content that we need to do our jobs is often impossible to find. Even when we find it, we're not sure if it's still valid. And by the way, why are we spending so much time searching? Shouldn't content be finding us when we need it, not the other way around?

To read more of this Best Practices in Enterprise Content Management White Paper article, Click Here.

KMWorld Web Events
Coming March 28, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 09, 2019
Use-Cases and At-Scale Success Stories for AI in Customer and Employee Experience Transformation
Want to know how to overcome these impediments and succeed with AI in 2019? You will learn about use cases with proven ROI, best practices, and at-scale success stories for experience transformation with AI.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming April 30, 2019
Optimizing Your Office 365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in April 2019***
Best Practices in Knowledge Management for Customer Experience and Support

Customer Experience. We think one of the vast challenges for businesses seeking a competitive edge is how they treat their customers. And it is as much a "philosophy" as a business issue. So learning from the leaders in customer experience should be revealing and guiding. Are you a leader in this critical aspect of business ?

What will be the next "have-to" trend? Share your strategies and go-to-market approaches.

To educate our audience about the latest developments and emerging success factors, contact:
LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

Knowledge Management

Cognitive Computing

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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