Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, October 08, 2013

Sponsored By Hyland Software 

Enterprise Content Management: Making the complex simple
October 15, 2013 | 11:00 am PDT, 2:00 pm EDT

Join us for this one-hour webinar, "6 Things to Know about ECM", where you'll learn how to transform your manual, error-prone business processes while saving time and money; hear how to address the challenge of rolling out an ECM solution to an entire organization; and scope your next content management project to ensure alignment with your business process and the business owners who use them.

This is a FREE-Broadcast event. Register NOW !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Securing mobile apps, data

Mocana releases Mobile App Protection for iOS 7

Mocana has unveiled an enhanced version of Mobile App Protection, which the company says is the first commercially available app wrapping security solution for iOS 7 apps. MAP Version...

Continue Here: http://www.kmworld.com/Articles/News/News/Securing-mobile-apps-data-92451.aspx

Return to Contents


Client portal for small legal firms from LexisNexis

Integrates WatchDox technology into Time Matters 13

LexisNexis Legal and Professional has released Time Matters 13, a client, matter and document management system. This new version features integrated Watchdox technology, which provides law firms...

Continue Here: http://www.kmworld.com/Articles/News/News/Client-portal-for-small-legal-firms-from-LexisNexis-92439.aspx

Return to Contents


Integrated cloud-based workforce management

NewVoiceMedia introduces ContactWorld Perform

NewVoiceMedia has unveiled ContactWorld Perform, its new workforce management (WFM) offering. With WFM and telephony in one complete solution, businesses can change the customer experience based on the resources...

Continue Here: http://www.kmworld.com/Articles/News/News/Integrated-cloud-based-workforce-management-92418.aspx

Return to Contents


  Inside KMWorld

The key to information governance success: Start small

If you try to "boil the ocean," people freeze up because it is a big cultural change, consultants say.

Several years ago, the lack of sufficient controls over electronically stored information, especially unstructured content such as e-mails, became a real concern at ENMAX Corp., a utility that...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/The-key-to-information-governance-success-Start-small-92033.aspx

Return to Contents


  KM In Practice

EXFO leverages knowledge in real time

Access to contextual knowledge from across the Salesforce platform

EXFO, a provider of test and service assurance solutions for wireline and wireless network operators and equipment manufacturers, is enhancing customer and agent satisfaction, as well as efficiency, with...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/EXFO-leverages-knowledge-in-real-time-92450.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

Search KMWorld

Connect