SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, August 20, 2013

Sponsored By Jive Software

Get Social: How Drive Loyalty and Empower Reps With Social Support Communities
August 28, 2013 | 9:00 am PDT, 12:00 pm EDT

Join Jive Software and a leading consumer brand for an interactive webcast about how one company used a social platform to transformed an external customer support community into an extension of its support team. See how social features are used by a best-in-class company (both internally and externally) to help reps deliver better customer support and create brand advocates among customers.

This is a FREE-Broadcast event. Register NOW !

  Table of Contents
Breaking News KM In Practice News Analysis
  • Desktop search: changes ahead?
    Specialists in the enterprise will need desktop search systems as long as there are desktop computers. The "death" of a PC does not mean that an entire population will disappear overnight. On the other hand, desktop search is not perfect, and innovation seems to have stalled.
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

Emerging organic metadata tags for SEO

Darwin Ecosystem launches API

Darwin Ecosystem has introduced the Emerging Organic Meta Tags API for search engine optimization (SEO) subscription and services. The company reports its organic temporal curation engine SEO boosts rankings...

Continue Here: http://www.kmworld.com/Articles/News/News/Emerging-organic-metadata-tags-for-SEO-91447.aspx

Return to Contents


Sync content between SharePoint 2007, 2010 and 2013

Metalogix launches Replicator 6.1

Metalogix has released Replicator 6.1, which is said to be the first product with the ability to sync SharePoint content between SharePoint 2007, 2010 and 2013 deployments.

Metalogix Replicator 6.1...

Continue Here: http://www.kmworld.com/Articles/News/News/Sync-content-between-SharePoint-2007-2010-and-2013-91373.aspx

Return to Contents


Mainstreaming secure SharePoint mobility

AvePoint begins preview program for Perimeter

AvePoint has launched a preview program for Perimeter, its mobility solution designed to ensure business-critical Microsoft SharePoint assets are accessed by trusted users, within trusted locations, on trusted devices.

Organizations...

Continue Here: http://www.kmworld.com/Articles/News/News/Mainstreaming-secure-SharePoint-mobility-91411.aspx

Return to Contents


  KM In Practice

Streamlining sustainable fuel operations

Building smart process applications on top of Interneer Intellect BPM,

A provider of sustainable fuels has chosen a business process management (BPM) solution to streamline its operations. Akash Energy will manage its business processes by building smart process applications...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Streamlining-sustainable-fuel-operations-91446.aspx

Return to Contents


  News Analysis

Desktop search: changes ahead?

Specialists in the enterprise will need desktop search systems as long as there are desktop computers. The "death" of a PC does not mean that an entire population will disappear overnight. On the other hand, desktop search is not perfect, and innovation seems to have stalled.

My team and I were reviewing our search archive files to update our information about desktop search systems. The unexpected news was about high-profile consulting companies proclaiming the death of the...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Desktop-search-changes-ahead-90490.aspx

Return to Contents


Using Systems of Process as a Pathway to IT Modernization

To truly go digital, organizations must make their data intelligent—so that it is working for them, from acquisition throughout the entire document lifecycle.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

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Customer Experience and Support

Enterprise Content Management

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KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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