Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, August 20, 2013

Sponsored By Jive Software

Get Social: How Drive Loyalty and Empower Reps With Social Support Communities
August 28, 2013 | 9:00 am PDT, 12:00 pm EDT

Join Jive Software and a leading consumer brand for an interactive webcast about how one company used a social platform to transformed an external customer support community into an extension of its support team. See how social features are used by a best-in-class company (both internally and externally) to help reps deliver better customer support and create brand advocates among customers.

This is a FREE-Broadcast event. Register NOW !

  Table of Contents
Breaking News KM In Practice News Analysis
  • Desktop search: changes ahead?
    Specialists in the enterprise will need desktop search systems as long as there are desktop computers. The "death" of a PC does not mean that an entire population will disappear overnight. On the other hand, desktop search is not perfect, and innovation seems to have stalled.
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Emerging organic metadata tags for SEO

Darwin Ecosystem launches API

Darwin Ecosystem has introduced the Emerging Organic Meta Tags API for search engine optimization (SEO) subscription and services. The company reports its organic temporal curation engine SEO boosts rankings...

Continue Here: http://www.kmworld.com/Articles/News/News/Emerging-organic-metadata-tags-for-SEO-91447.aspx

Return to Contents


Sync content between SharePoint 2007, 2010 and 2013

Metalogix launches Replicator 6.1

Metalogix has released Replicator 6.1, which is said to be the first product with the ability to sync SharePoint content between SharePoint 2007, 2010 and 2013 deployments.

Metalogix Replicator 6.1...

Continue Here: http://www.kmworld.com/Articles/News/News/Sync-content-between-SharePoint-2007-2010-and-2013-91373.aspx

Return to Contents


Mainstreaming secure SharePoint mobility

AvePoint begins preview program for Perimeter

AvePoint has launched a preview program for Perimeter, its mobility solution designed to ensure business-critical Microsoft SharePoint assets are accessed by trusted users, within trusted locations, on trusted devices.

Organizations...

Continue Here: http://www.kmworld.com/Articles/News/News/Mainstreaming-secure-SharePoint-mobility-91411.aspx

Return to Contents


  KM In Practice

Streamlining sustainable fuel operations

Building smart process applications on top of Interneer Intellect BPM,

A provider of sustainable fuels has chosen a business process management (BPM) solution to streamline its operations. Akash Energy will manage its business processes by building smart process applications...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Streamlining-sustainable-fuel-operations-91446.aspx

Return to Contents


  News Analysis

Desktop search: changes ahead?

Specialists in the enterprise will need desktop search systems as long as there are desktop computers. The "death" of a PC does not mean that an entire population will disappear overnight. On the other hand, desktop search is not perfect, and innovation seems to have stalled.

My team and I were reviewing our search archive files to update our information about desktop search systems. The unexpected news was about high-profile consulting companies proclaiming the death of the...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Desktop-search-changes-ahead-90490.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

Search KMWorld

Connect