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Tuesday, August 20, 2013

Sponsored By Jive Software

Get Social: How Drive Loyalty and Empower Reps With Social Support Communities
August 28, 2013 | 9:00 am PDT, 12:00 pm EDT

Join Jive Software and a leading consumer brand for an interactive webcast about how one company used a social platform to transformed an external customer support community into an extension of its support team. See how social features are used by a best-in-class company (both internally and externally) to help reps deliver better customer support and create brand advocates among customers.

This is a FREE-Broadcast event. Register NOW !

  Table of Contents
Breaking News KM In Practice News Analysis
  • Desktop search: changes ahead?
    Specialists in the enterprise will need desktop search systems as long as there are desktop computers. The "death" of a PC does not mean that an entire population will disappear overnight. On the other hand, desktop search is not perfect, and innovation seems to have stalled.
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Emerging organic metadata tags for SEO

Darwin Ecosystem launches API

Darwin Ecosystem has introduced the Emerging Organic Meta Tags API for search engine optimization (SEO) subscription and services. The company reports its organic temporal curation engine SEO boosts rankings...

Continue Here: http://www.kmworld.com/Articles/News/News/Emerging-organic-metadata-tags-for-SEO-91447.aspx

Return to Contents


Sync content between SharePoint 2007, 2010 and 2013

Metalogix launches Replicator 6.1

Metalogix has released Replicator 6.1, which is said to be the first product with the ability to sync SharePoint content between SharePoint 2007, 2010 and 2013 deployments.

Metalogix Replicator 6.1...

Continue Here: http://www.kmworld.com/Articles/News/News/Sync-content-between-SharePoint-2007-2010-and-2013-91373.aspx

Return to Contents


Mainstreaming secure SharePoint mobility

AvePoint begins preview program for Perimeter

AvePoint has launched a preview program for Perimeter, its mobility solution designed to ensure business-critical Microsoft SharePoint assets are accessed by trusted users, within trusted locations, on trusted devices.

Organizations...

Continue Here: http://www.kmworld.com/Articles/News/News/Mainstreaming-secure-SharePoint-mobility-91411.aspx

Return to Contents


  KM In Practice

Streamlining sustainable fuel operations

Building smart process applications on top of Interneer Intellect BPM,

A provider of sustainable fuels has chosen a business process management (BPM) solution to streamline its operations. Akash Energy will manage its business processes by building smart process applications...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Streamlining-sustainable-fuel-operations-91446.aspx

Return to Contents


  News Analysis

Desktop search: changes ahead?

Specialists in the enterprise will need desktop search systems as long as there are desktop computers. The "death" of a PC does not mean that an entire population will disappear overnight. On the other hand, desktop search is not perfect, and innovation seems to have stalled.

My team and I were reviewing our search archive files to update our information about desktop search systems. The unexpected news was about high-profile consulting companies proclaiming the death of the...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Desktop-search-changes-ahead-90490.aspx

Return to Contents


In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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