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Tuesday, August 13, 2013

Sponsored by COVEO 

Increase Customer Support Performance with Knowledge
Thursday August 22, 2013 | 11:00 am PDT, 2:00 pm EDT

No matter where your knowledge resides -- knowledgebases, CRM systems (Salesforce, Seibel, etc.), community platforms (Lithium, Jive, etc.), CMS platforms (SharePoint, Sitecore, etc.), email (Exchange, Lotus Notes, etc.), Social Media, and more -- we'll show you how to bring it all together and present it, in context.

This is a FREE-Broadcast event. Register NOW !

  Table of Contents
Breaking News KM In Practice News Analysis
  • 15 tips ensure KM's success
    An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change.
Quote of the Week
Intelligence is almost useless to the person whose only quality it is. — Alexis Carrel
  Breaking News

Visual predictive coding from FTI Consulting

New version of Ringtail announced

FTI Consulting reports that its FTI Technology business unit has developed a new version of Ringtail. The software features a visual approach to predictive coding that enables...

Continue Here: http://www.kmworld.com/Articles/News/News/Visual-predictive-coding-from-FTI-Consulting-91315.aspx

Return to Contents


Crafter Software expands WEM suite

Adds two Web experience management offerings

Crafter Software has launched two new modules to its Web content and experience management suite. The company reports Crafter Profile and Crafter Social empower business and IT users with...

Continue Here: http://www.kmworld.com/Articles/News/News/Crafter-Software-expands-WEM-suite-91285.aspx

Return to Contents


Bridgeline Digital targets franchise market

Acquires Web platform developer Elements Local

Bridgeline Digital has purchased Elements Local, which has developed an online marketing SaaS platform for the franchise marketplace that incorporates brand reputation management tools, Web content...

Continue Here: http://www.kmworld.com/Articles/News/News/Bridgeline-Digital-targets-franchise-market-91264.aspx

Return to Contents


  KM In Practice

Community college streamlines workflow with BPM

Automating processes within human resources and IT

A community college in Louisiana has selected technology from BP Logix to streamline its business processes. Baton Rouge Community College will use BP Logix’s Process Director initially...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Community-college-streamlines-workflow-with-BPM-91312.aspx

Return to Contents


  News Analysis

15 tips ensure KM's success

An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change.

An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change. KM initiatives, however, can "drift" over time if measures are...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/15-tips-ensure-KMs-success-90492.aspx

Return to Contents


How to Succeed in Today’s Evolving Search Landscape

Artificial intelligence (AI) and machine learning are redefining the online search experience for both users and brands. Increasingly, customers are finding information about businesses directly through maps, apps, and digital assistants—before ever visiting a company's own website.Consumers are also seeking out more targeted answers than ever before. Search queries that include "near me" have increased 900% in the last two years.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.

KMWorld Web Events
Coming July 31, 2018
Harnessing the Power of Analytics Today
Today, more than ever, analytics is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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