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Tuesday, August 13, 2013

Sponsored by COVEO 

Increase Customer Support Performance with Knowledge
Thursday August 22, 2013 | 11:00 am PDT, 2:00 pm EDT

No matter where your knowledge resides -- knowledgebases, CRM systems (Salesforce, Seibel, etc.), community platforms (Lithium, Jive, etc.), CMS platforms (SharePoint, Sitecore, etc.), email (Exchange, Lotus Notes, etc.), Social Media, and more -- we'll show you how to bring it all together and present it, in context.

This is a FREE-Broadcast event. Register NOW !

  Table of Contents
Breaking News KM In Practice News Analysis
  • 15 tips ensure KM's success
    An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change.
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Visual predictive coding from FTI Consulting

New version of Ringtail announced

FTI Consulting reports that its FTI Technology business unit has developed a new version of Ringtail. The software features a visual approach to predictive coding that enables...

Continue Here: http://www.kmworld.com/Articles/News/News/Visual-predictive-coding-from-FTI-Consulting-91315.aspx

Return to Contents


Crafter Software expands WEM suite

Adds two Web experience management offerings

Crafter Software has launched two new modules to its Web content and experience management suite. The company reports Crafter Profile and Crafter Social empower business and IT users with...

Continue Here: http://www.kmworld.com/Articles/News/News/Crafter-Software-expands-WEM-suite-91285.aspx

Return to Contents


Bridgeline Digital targets franchise market

Acquires Web platform developer Elements Local

Bridgeline Digital has purchased Elements Local, which has developed an online marketing SaaS platform for the franchise marketplace that incorporates brand reputation management tools, Web content...

Continue Here: http://www.kmworld.com/Articles/News/News/Bridgeline-Digital-targets-franchise-market-91264.aspx

Return to Contents


  KM In Practice

Community college streamlines workflow with BPM

Automating processes within human resources and IT

A community college in Louisiana has selected technology from BP Logix to streamline its business processes. Baton Rouge Community College will use BP Logix’s Process Director initially...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Community-college-streamlines-workflow-with-BPM-91312.aspx

Return to Contents


  News Analysis

15 tips ensure KM's success

An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change.

An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change. KM initiatives, however, can "drift" over time if measures are...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/15-tips-ensure-KMs-success-90492.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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