Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, July 23, 2013

Sponsored by Crafter Software


Succeeding In The Anywhere, Any Way, Any Time World

July 30, 2013 | 11:00 am PDT, 2:00 pm EDT

Expect to walk away knowing the following: how to deliver a consistent experience across all online digital channels; understanding your users and their behavior for proper engagement; how to engage your customer at different stages with targeted content to increase conversion and customer loyalty; and how a Web content and experience management solution can effectively target content by knowing how, when, and where to serve any given user.

This is a FREE E-Broadcast event.  Register NOW !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Enhanced mobile management from Accellion

Enterprise-grade secure mobile productivity

Accellion has significantly upgraded its solutions for mobile management and device control. The company reports it now provides IT and security organizations with selective remote wipe, whitelisted mobile apps...

Continue Here: http://www.kmworld.com/Articles/News/News/Enhanced-mobile-management-from-Accellion-90928.aspx

Return to Contents


DNN unveils Evoq

Online content and community management

DNN (formerly DotNetNuke) has introduced Evoq, which the company describes as a suite of integrated applications designed to create powerful sites that combine immersive content with user communities.

Using DNN...

Continue Here: http://www.kmworld.com/Articles/News/News/DNN-unveils-Evoq-90898.aspx

Return to Contents


Coveo extends, expands its search solution for Salesforce

Adds significant connectors for the cloud

Coveo has upgraded Coveo for Salesforce, which sits on the Salesforce UI and now instantly indexes Salesforce Knowledge, SharePoint Online (beta connector) and Chatter Answers.

Additional cloud connectors...

Continue Here: http://www.kmworld.com/Articles/News/News/Coveo-extends-expands-its-search-solution-for-Salesforce-90891.aspx

Return to Contents


  Inside KMWorld

Text analytics: versatile and growing

Text analytics is a vital tool in coping with big data.

Text analytics is a versatile technology that is still being discovered by organizations that need to make sense of large volumes of unstructured text. It is being used in a wide...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Text-analytics-versatile-and-growing-90493.aspx

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  KM In Practice

Siemens enriches its e-discovery systems

Flexible platform architecture and workflow capabilities

Siemens AG has chosen a new unified e-discovery solution as part of an in-house e-discovery expansion effort. The German-based electronics and electrical engineering company has selected Exterro’s...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Siemens-enriches-its-e-discovery-systems-90927.aspx

Return to Contents


AI-Driven Customer Experiences are the Future of Knowledge Management

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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