Learn how to build a data-driven, knowledge-based enterprise. Register early for KMWorld and save!

September 2012, Trend-Setting Products 2012 [Volume 21, Issue 8]

   Bookmark and Share

Features

Local governments have responded to staffing shortages and declining property taxes by leveraging KM solutions. Posted September 01, 2012

"Following a presidential memo, the National Archives prepares a new records management directive that requires each agency to designate a senior official to supervise an evaluation of the agency's records management program..." Posted September 01, 2012

It's simple: Good customer experience—the perception people have of their interactions with your company—keeps them coming back again and again and is often a differentiator. To take digital experience to the next level requires business and technology leaders to collaborate on a digital experience strategy that follows these three rules. Posted September 01, 2012

"KPIs (Key performance indicators) are best chosen and understood in the context of strategic plans that identify goals at a higher level..." Posted September 01, 2012

"This marks the tenth anniversary of our Trend-Setting Products list..." Posted September 01, 2012

Posted September 01, 2012

News Analysis

The smart customer will look at user experience more holistically, and seek to build applications rather than simply stand up the new version and hope for the best. Posted September 01, 2012

One of the struggles of handling personal information gathered from multiple sources is lack of central management. Finding a service that can meet many needs across devices, while keeping it all in sync, is difficult. Evernote provides the capability to capture content of interest, annotate and add metadata to it, optimize it for search, and retrieve it as well as manage it across devices. Posted September 01, 2012

David Weinberger

Attempts to permanently fix meanings to things, and attempts to identify knowledge as if it were valuable free of your context and projects, are misguided. Posted September 01, 2012

Search KMWorld

Connect