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October 2015, [Volume 24 Issue 9]

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Features

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases. Posted October 01, 2015

Businesses are drowning in data but starving for insights. Worse, they have no systematic way to consistently turn data into action. Posted October 01, 2015

Enterprises can stand to gain more if they begin to view video not as a separate entity, but as a knowledge asset just as they do documents, graphics and structured content. Posted October 01, 2015

"When we reached a point where we were spending more time manipulating the data than using it to make decisions, we knew that we needed a new solution.".... Posted October 01, 2015

News Analysis

Artificial intelligence (AI) is in the midst of a resurgence, after 20-plus years of hanging its head and seeking shelter in the darkest corners of the academy. Posted October 01, 2015

Being agile is critical. Agile can mean applying an incremental and iterative approach, or evolving through collaboration between self-organizing and cross-functional teams to promote early delivery, continuous improvement and rapid response to change. Posted October 01, 2015

David Weinberger

A bubble is really just a coherent set of beliefs. Beliefs need coherence or they're not beliefs. They literally make no sense. I could not believe that flowers are beautiful because their DNA has evolved to attract insects unless I also believed in DNA, natural selection, insect-based pollination and the results obtained through scientific research and equipment. Posted October 01, 2015

The Future of the Future

Instead of worrying about how to keep machines from taking over the world, we should let technology evolve and look for ways to expand human intelligence. Posted October 01, 2015

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