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May 2014, [Volume 23, Issue 5]

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Features

"Today's users are born multichannel, and they demand a smooth, positive experience." Posted April 29, 2014

I recently went to a prominent technical website's self-help application formy smart phone. It's a sad tale of low-quality service and unnecessary costs that started with a simple search about leveraging fee-based service for my new phone.... Posted April 29, 2014

"Companies should think about how they organize information, revise it and move it through the whole lifecycle. A key part of governance is moving policies to the beginning of this cycle instead of waiting until the end to classify a record." Posted April 29, 2014

News Analysis

Posted April 25, 2014

Big data is in its Aveling & Porter steam roller phase. Large volumes of digital information have to be pressed into something usable. Posted April 29, 2014

David Weinberger

For being over your head to work, you have to be just enough over your head. Too far and you can't understand enough of what people are saying to make sense of it. Posted April 29, 2014

The Future of the Future

If you're wearing your KM goggles, you should begin seeing the many intricate connections that make up the complex world of manufacturing and logistics. More importantly, you should also be looking for ways to increase the speed by which a thought becomes an idea that leads to an innovation that becomes a product.... Posted April 29, 2014

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