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May 2013, [Volume 22, Issue 5]

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Features

"The appeal of process automation systems that address a single business issue is that they can be implemented quickly, modified easily and deployed at a modest cost..." Posted April 29, 2013

"Mobile is not a miniature desktop. There is also a mindset problem. Many enterprises treat mobile marketing as if it were the same as online marketing. Mobile ads are just "mini-me" versions of online ads, reminiscent of the time when online ads were replicas of print ads..." Posted April 29, 2013

"It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..." Posted April 29, 2013

"Despite all the discussion of movement to electronic records, the volume of paper records is increasing in 42 percent of organizations and decreasing in 34 percent..." Posted April 29, 2013

News Analysis

"The blurring of CRM with knowledge management has begun in earnest..." Posted April 22, 2013

Posted April 29, 2013

David Weinberger

"We quote phrases and the like because we value them, whereas the name of the author almost always has no value to us." Posted April 29, 2013

The Future of the Future

"As a greater percentage of tweets slowly evolve into golden nuggets of knowledge, crowd mobilization will eventually be replaced by knowledge mobilization..." Posted April 29, 2013

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