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March/April 2019 (100 Companies) [Volume 28, Issue 2]

Features

The applications for cognitive computing and AI are numerous and heterogeneous. Among the more mature applications are virtual sales assistants and chatbots, which are already in use on many websites. Posted March 11, 2019

The content services platform serves as a hub to ingest, manage, and distribute information. AI is expected to be an increasingly standard part of content services. Posted March 11, 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both. Posted March 11, 2019

Truly knowing one's customer—and managing alternative big data sources across business units for this purpose—catalyzes significant revenue generation across a range of industries, not just financial services. Posted March 11, 2019

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker Posted January 14, 2019

David Weinberger

Machine learning sometimes extends our cognitive abilities in ways that are alien to our minds. Posted March 11, 2019

The Future of the Future

Today, we find ourselves in a highly networked knowledge-based economy. This new world demands radically different learning approaches in alignment with complex behaviors of natural systems. Posted March 11, 2019

Cognitive Computing

People need to be sensitive to the many ways ethical judgments are being baked into the fabric of their AI projects. Posted March 11, 2019

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