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April 2013 [Volume 22, Issue 4]

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Features

Many legacy data warehouses are slowing down because they are stretched to capacity and their reporting is inflexible. Posted March 31, 2013

How do you influence your people to adopt productive behaviors around collaboration and knowledge sharing? The answer may be found in a new concept—at least as far as KM is concerned—called gamification. Posted March 31, 2013

Search has to be more than finding documents. It needs to integrate complex content from multiple sources and provide the output as an information resource to decision makers. Posted March 31, 2013

Essential in providing customers with an excellent Web experience is knowledgebase support when the user needs additional information Posted March 31, 2013

News Analysis

Managing customer relationships has become a top priority for continued business success. Tough economic conditions, the increasing cost of doing business, stiff competition, and the need to support and personalize every customer interaction are forcing business and technology leaders to think about the customer relationship management (CRM) life cycle beyond legacy CRM tools... Posted March 27, 2013

"In my opinion, the reason why social search is a huge deal for both Facebook and Google is that the service allows precision-targeted advertising that is increasingly successful in achieving higher levels of revenue..." Posted March 12, 2013

David Weinberger

If we take understanding as a tool used for a purpose, it becomes a wildly inefficient tool if we have to go back to first principles in order to understand anything. Posted March 31, 2013

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