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April 2010 [Volume 19, Issue 4]

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Features

"Meh" has become a way to signal indifference. In one syllable, a person in step with current lingo can say "meh," meaning "so what" or "who really cares." Feigned indifference can be maddening. Ask a Microsoft executive about Google and you get an earful. Ask Google about Microsoft and you may elicit a meh... Posted April 01, 2010

"CRM is a business strategy first, and at the highest level there must be a vision. After that, the organization needs to discover the best way to support the vision..." Posted April 01, 2010

E-mail is the business dial tone, and more than one-third of companies are expanding their e-mail infrastructure in 2010. Whether on computers or smartphones, e-mail is the most popular application... Posted April 01, 2010

KMWorld columnist Judith Lamont reviews the state-of-the-art in search technology, highlighting solutions that are helping enterprises support knowledge workers in making critical decisions. Posted April 01, 2010

In our first in a series of SharePoint reality checks, we focus on the growing usage pains of a global SharePoint implementation. Those lessons apply to enterprise content management (ECM) systems as internal publishing platforms and as nest beds for collaboration through social networks, business process improvements and the repurposing of past success to optimize future efforts... Posted April 01, 2010

... a sampler of some of the search-specific software and services vendors... Posted April 01, 2010

E-mail management is a HUGE business challenge. E-mail represents nearly 100 percent of an organization's communications, and is thus at risk for litigation, confusion and waste... Posted April 01, 2010

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News Analysis

Posted April 01, 2010

David Weinberger

Posted April 01, 2010

The Future of the Future

Part of the future we are creating involves finding ways to effectively move knowledge not only from person to person and from mentor to "peeps," but from knowledge cloud to knowledge cloud... Posted April 01, 2010

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