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October 2003 [Volume 12, Issue 9]: Features
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Posted 01 Oct 2003
/ October 2003 [Volume 12, Issue 9] Issue
All healthcare organizations were required last year to become compliant with the Transaction Rule and Privacy Rule implemented as part of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The “Cliffs Notes” definition of HIPAA is to provide minimal and only necessary levels of confidential patient information to the healthcare community and other people/organizations requiring access to such information. As organizations have worked to meet the standards, electronic document and records management systems (EDRMS) have been recognized as a solid foundation for establishing HIPAA-compliant systems.
Help desks and call centers are the hub of any organization—the link to customers. One bad experience and the customer goes elsewhere. That is clearly cause for concern in the mobile telecommunications industry, for example, where there is a push toward phone number portability. Slated to go into effect in November, customers who are unhappy with the technical support they are getting from their wireless provider will be able to take their business—and their phone number—to another service provider.
Posted 01 Oct 2003
/ October 2003 [Volume 12, Issue 9] Issue
- by
Steve Barth
Today's workflow products have come a long way from the days when hard-wired routing products sent claims forms along a predictable path. Whether automating the flow of content, transactions or tasks to be done offline, workflow is more flexible, easier to change if processes change and employs far more sophisticated rules. Most importantly, human intervention can be focused on the more complex tasks, while automated workflow handles the rest.
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October 2003 [Volume 12, Issue 9]: Industry Watch
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Posted 20 Aug 2003
/ October 2003 [Volume 12, Issue 9] Issue
Posted 26 Aug 2003
/ October 2003 [Volume 12, Issue 9] Issue
IMR Introduces latest version of Alchemy
Posted 26 Aug 2003
/ October 2003 [Volume 12, Issue 9] Issue
Emphasize end-to-end content life cycle management
Posted 07 Aug 2003
/ October 2003 [Volume 12, Issue 9] Issue
Adds potent WCM capabilities
Posted 02 Sep 2003
/ October 2003 [Volume 12, Issue 9] Issue
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October 2003 [Volume 12, Issue 9]:KM in Practice
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Posted 01 Oct 2003
/ October 2003 [Volume 12, Issue 9] Issue
Posted 01 Oct 2003
/ October 2003 [Volume 12, Issue 9] Issue
Posted 01 Oct 2003
/ October 2003 [Volume 12, Issue 9] Issue
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October 2003 [Volume 12, Issue 9]: Columns by David Weinberger
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Posted 01 Oct 2003
/ October 2003 [Volume 12, Issue 9] Issue
- by
David Weinberger
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October 2003 [Volume 12, Issue 9]: Columns From The Editor
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Posted 01 Oct 2003
/ October 2003 [Volume 12, Issue 9] Issue
- by
Hugh McKellar