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November 15, 2016

WELCOME & KEYNOTE: Hacking KM or How to Innovate!
8:45 a.m. - 9:45 a.m.
Jeffrey Phillips, VP & Lead Consultant, OVO Innovation Co-Author, OutManeuver: OutThink, Don't OutSpend

Jeffrey PhillipsPhillips introduces the concept of maneuver strategy that combines speed, agility, and innovation which he believes should be the pinnacle of corporate strategy today. The three maneuver strategies—preemption, dislocation, and disruption—can be used at any level of planning and can definitely help you hack KM! Get insights and ideas from many real-world examples and be prepared to hack or innovate your organization!

KEYNOTE: Thinking & Searching Outside of the Box
9:45 a.m. - 10:00 a.m.
Dave Clarke, CEO, Synaptica LLC, USA
Maish Nichani, Co-founder, Ola Search

Our industry helps people retrieve information by searching, browsing, and visualizing the data stored within their content management systems. This endeavor is inherently introspective in so far as it focuses on the close analysis of an enterprise’s internal content. This talk is an exercise in thinking outside of that box. Clarke explores ways in which an enterprise’s internal content can be mined for information, even when the answers don’t always exist within the data we are querying. He discusses the use of natural language processing and semantic query expansion techniques, demonstrating the power of ontologies and machine reasoning to interrogate internal content in new and powerful ways.

November 16, 2016

KMWorld & Intranet Innovation Awards
8:45 a.m. - 9:00 a.m.

KMWorld magazine is proud to sponsor the KMWorld 2016 Reality & Promise Awards which are designed to celebrate the success stories of knowledge management. See page 24 for details. The global Intranet Innovation Awards, run by Step Two, uncover and share leading edge intranets. Focusing on individual enhancements that demonstrate business value, the Intranet Innovation Awards help every team deliver a better site.

9:00 a.m. - 9:45 a.m.
Patrick Lambe, Principal Consultant, Straits Knowledge, Singapore
Gloria Burke, Senior Manager, Knowledge Services-Global Risk Advisory, Deloitte Touche Tohmatsu, Limited
Jean-Claude Monney, Former Chief Knowledge Officer, Microsoft, Columbia University and Digital Transformation Coach
Dr. Jay Liebowitz, Distinguished Chair of Applied Business and Finance, Harrisburg University of Science and Technology, & Author, Successes & Failures of KM

How would you change your process, technologies, and culture to increase organizational performance, effectiveness, innovation, and the bottom line? We asked each of our KM thought leaders this question. Their responses provide tips, strategies, and models for the audience to use to hack KM in their organizations!

KEYNOTE: Search & Big Data Is Evolving—Are You?
9:45 a.m. - 10:00 a.m.
Kamran Khan, Managing Director, Accenture

Kamran KhanThe search and Big Data market is rapidly evolving. Enterprises are relying on these tools now more than ever to gain a competitive advantage. Khan talks about these latest developments and cites real-world use cases of how search, Big Data, and analytics applications are playing a vital role in the success of businesses across the globe.

November 17, 2016

KEYNOTE: Future-Proofing Organizations
8:45 a.m. - 9:45 a.m.
Dave Snowden, Chief Scientific Officer, Cognitive Edge

As our world continues to change at a rapid pace and take unexpected turns, our organizations have to be prepared to deal with what’s coming next even if it is unanticipated. Our popular speaker shares his strategies for future proofing your organization.

KEYNOTE: Creating the Intelligent Workplace: Think Proficiency, Not Efficiency
9:45 a.m. - 10:00 a.m.
Louis Tetu, CEO, Coveo

Louis TetuEmpowering people with the best information every time, everywhere enables them to become more proficient and handle more complex tasks on their own. That’s been the promise of KM programs, and it is now being realized today with intelligent systems that are transforming the way people work and interact with companies. Hear how to employ intelligent search, analytics and machine learning technology to securely reach all systems, recommend the most relevant information, and even predict what and who will be most helpful—everywhere people work and interact. Using real-world examples, Tetu discusses why proficiency should be the key goal of digital transformation; how to reach the long tail of enterprise knowledge, much beyond SharePoint; when and where to apply intelligent insight technologies for proactive and predictive knowledge sharing; and what best practices and capabilities generate the most results in the intelligent, digital workplace.

Attendee Luncheon & Keynote - Adoption of SharePoint Technology: Key to Success
12:00 p.m. - 1:00 p.m.
Daniel Diefendorf, SVP Unily, Brightstarr US

Daniel DiefendorfAn intranet is not just a place to put “stuff,” it’s a central hub of the digital workplace. By incorporating the best of collaboration functionality such as Microsoft’s SharePoint, Office 365, Yammer, and other products, an intranet that is dynamic, personalized, relevant, and social, supporting employees in their everyday tasks, can be created. It’s not just a place to view documents and find policies, it’s a platform to connect the vital tools employees use on a day-to-day basis in a single digital experience. BrightStarr client, The Hershey Company, tells their success story after implementing a Unily intranet-as-a-service solution, highlighting how it has increased productivity and internal communications.

KEYNOTE: Challenging Assumptions at JSTOR
4:00 p.m. - 4:15 p.m.
Jabin White, VP, Content Management, ITHAKA/JSTOR

For years, publishers and information providers have rightly considered themselves experts at search. But in response to users’ behaviors and actions, expectations have changed, and smart information providers need to evolve with them. Hear how JSTOR is reacting to the changing expectations of search, and setting up processes, technologies, and even a culture that can respond to those changes.

CLOSING KEYNOTE: Virtual Reality & the Future Force a KM Hack
4:15 p.m. - 5:00 p.m.
Daniel W. Rasmus, Founder & Principal Analyst, Serious Insights Bellevue College, Faith and AI

Daniel W. RasmusRasmus presents a brief overview of virtual reality technology and shares the state of the market. He explores how the data models for content, as well as the user becoming data, break traditional views of collaboration and knowledge management as they create a rift between representation and source of truth. Rasmus discusses the new rules for collaboration, the end user as data, the future KM scenarios created in his Monday workshop, how VR empowers a new form of knowledge capture and transfer, and why immersive computing is going to change how we work! Leave the conference with lots of ideas and insights for KM in the future!

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