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Knowledge Management

The funding round will allow Alation to expand its data catalog capabilities Posted January 17, 2019

Now offers plug-in for MongoDB Posted January 15, 2019

DesTech will help clients digitally transform their businesses with an easy-to-use, low-code platform. Posted January 14, 2019

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker Posted January 14, 2019

The integration will strengthen CyberGlass' ability to monitor threats across the enterprise Posted January 10, 2019

The acquisition will assist e-commerce providers deliver and maintain complete and consistent product data across their operations Posted January 10, 2019

Fort Worth is the 15th-largest city in the U.S. and the fifth-largest city in the state of Texas  Posted January 09, 2019

PDF Compressor Version 8 combines the technology of CVISION and LauraTech to create an advanced document converter Posted January 09, 2019

No-code cloud application platform provider works with MuleSoft to unlock customer data Posted January 08, 2019

Major enhancements to Office 365 integration and release of AI-driven early case assessment capability Posted January 08, 2019

Tax preparation expert is using eGain Virtual Assistant for on-demand help Posted January 07, 2019

With the acquisition of Knowledgent, Accenture can accelerate data services to clients Posted January 04, 2019

Providing the right information to the right people at the right time can only be accomplished through greater openness. Posted December 28, 2018

BPM vendors have seen opportunities for implementing GDPR, both for identifying existing processes and developing new ones for compliance. Posted December 28, 2018

New regulations and penalties are designed to protect and support the consumer, the data citizens whose lives and information are used to dictate, and in turn are dictated by, the regularization of big data. Posted December 28, 2018

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc. Posted December 28, 2018

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment. Posted December 28, 2018

Smart IT investments that cut down on routine, low-value KM work have the potential to enhance the user experience while lowering overall costs over time. Posted December 28, 2018

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted December 28, 2018

The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data. Posted December 28, 2018

Today, we're helping organizations implement ontologies that map structured and unstructured content, graph databases that discover relationships, and search to put the user at the center of their own findability experience. All of this drives the future, setting the stage for KM as the key foundational element for Artificial Intelligence. Posted December 28, 2018

In the field of knowledge management, of course, the idea of turning data into information into knowledge has been a foundation concept for knowledge managers. But frankly, the ability to achieve this alchemy of data to knowledge has not been broadly demonstrated in practice. A next generation information refinery is required to make something meaningful and valuable out of the raw data flying around the firm and throughout the internet economy. Posted December 28, 2018

Given that the future is deeply uncertain, from the tiniest of decisions to the largest, we should love carefully calculated probabilities, for they are the way we deal with a world that has no interest in conforming to our projections or desires. They let us rationally prepare for things not going our way. Any strategist or planner worth her salt is getting as good a read as she can on the nature and magnitude of what she cannot predict. Posted December 28, 2018

docuLynx solutions include services such as image capture and digital conversion, workflow management, document storage, and information governance Posted December 26, 2018

Software products that help expedite the R&D process are playing an important role in speeding the development of new drugs. Posted December 21, 2018

This latest KMWorld webcast explores moving toward a DevOps culture Posted December 21, 2018

Knowledge management and information technology executives are looking to the future Posted December 20, 2018

The new JavaScript barcode reader supports real-time localization and decoding of various 1D and 2D barcodes from static images Posted December 20, 2018

It is evident that AI knowledge is fundamental to transforming all aspects of DX. Perhaps, they are not just bread and butter to DX transformation but also kale and walnuts, for even better health and transformation! Posted December 20, 2018

Robotic process automation (RPA) has gained significant momentum this year. But for RPA to progress beyond automating simple repetitive tasks with fixed rules, enterprises will need to turn their RPA robots into "smarter" robots that can process a wide variety of unstructured content, effectively replacing employees from the manual work of processing information trapped within documents. Posted December 20, 2018

"Not only does AI knowledge improve accuracy, it also speeds up the process, lowers employee turnover, lessens the number of hostile customer interactions, and results in a vastly better experience for both customers and agents." Posted December 20, 2018

Personalization allows users to tailor specific searches Posted December 19, 2018

The Mopria print technology supported by Windows 10 lets users easily customize color, print quality, resolution, number of copies, duplex, paper size, page range, media type, orientation, input tray selection and output bin selection Posted December 19, 2018

Seismic plans to use the new round of funding to accelerate growth in global markets and product innovation Posted December 19, 2018

Addresses customers' need for multiple intelligent, inter-connected communications channels that integrate with key platforms to engage across the entire customer journey at scale Posted December 18, 2018

Acquisition extends OpenText business network and cloud leadership Posted December 17, 2018

Creates comprehensive omnichannel cloud VoC portfolio Posted December 17, 2018

Western Digital combines core business systems on Oracle ERP Cloud to deliver greater business intelligence, agility and value to customers Posted December 17, 2018

Document security and collaboration issues must be addressed up-front to ensure a smooth holiday season for the workforce and the business Posted December 13, 2018

Improves workflow for engineers designing, simulating, and analyzing systems fusing data from multiple sensors Posted December 13, 2018

Report reveals 96% of employees face difficulty finding most recent versions of documents Posted December 12, 2018

Funding will be used to expand strategic partnerships, deepen third-party integrations, and empower digital content practitioners Posted December 12, 2018

Government ID Authentication aims to take the pain out of verifying a customer's identity Posted December 11, 2018

The advisory firm KordaMentha becomes the first company to offer the SaaS product in Australia Posted December 11, 2018

Scavenger can pinpoint files and folders throughout an organization Posted December 07, 2018

This roundtable webinar discusses cognitive computing and what it can do for your organization Posted December 07, 2018

Context analyzes tens of millions of court documents and extracts specific language that will resonate with a particular judge Posted December 06, 2018

This combination will give Tangoe customers the immediate benefit of access to the most powerful MMS solution on the market and provide MOBI clients' access to our global TEM capabilities Posted December 05, 2018

The newly acquired capital will be used to further strategic partnerships, expanding on the recently announced Solutions Partner Program that was launched to help digital agencies and their clients modernize their technology stack for multi-channel content development and delivery Posted December 05, 2018

The platform integrates with leading enterprise cloud applications, enabling businesses to quickly create customized, branded, and multilingual digital workplaces that put the right information at the right employees' fingertips Posted December 05, 2018
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