SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Knowledge Management

MarkLogic 9.0-5 is part of a continuing mission to make MarkLogic easier to use and more automatic Posted May 24, 2018

New tool finds files across multiple locations, clouds, and collaboration apps Posted May 23, 2018

VoiceAI delivers real-time voice insights Posted May 23, 2018

Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way. Posted May 22, 2018

NetDocuments will deliver OCR and image compression functionality as an optional, built-in feature to law firms and corporate legal and compliance departments Posted May 22, 2018

Adds support for Apache Spark Data sources, rapid data extraction rule management, and third-party data visualization to automate data-centric business processes at scale Posted May 21, 2018

New version of SDK allows integration of text recognition, PDF conversion, and data capture into applications running in virtual and cloud environments Posted May 21, 2018

Adds data science platform to the Oracle Cloud, helping customers to fully utilize machine learning Posted May 18, 2018

New capabilities help organizations reuse and monetize their unstructured backup data Posted May 17, 2018

MIQ brings deep learning capabilities to the X Series to transform both employee and customer experience Posted May 17, 2018

Parlo's natural language understanding engine enhances ServiceNow's native AI capabilities Posted May 16, 2018

Comprehensive solution helps insurance agents and providers to control the public facts about their brand in one platform Posted May 16, 2018

New release broadens ETL and enterprise workflow applications in healthcare and life sciences Posted May 16, 2018

A key benefit to using Google Cloud is that OpenAthens can manage its systems without having to rely on outside support for new projects or updates. Additionally, autoscaling capabilities enable the platform to proactively respond to demand peaks, providing a consistent experience for users. Posted May 15, 2018

Understanding that every company is different, Teleopti has developed AI functionality that automatically learns from customer data, creating and setting shift categories specifically for each contact center Posted May 11, 2018

Provider of omnichannel contact center software now integrates with Google in order to provide new features to customers Posted May 11, 2018

Kartridge MDM 360 allows healthcare and life science users to easily locate, combine, cleanse, analyze data and more Posted May 10, 2018

The possibilities of AI and ML are numerous—we are already witnessing some of its disruptive potential through personalized healthcare, weather predictions, inventory management, smart city design and more. There is one constant that will accelerate these advancements in AI further—the desire to create machines that are domain fungible with the ability to self-learn. Posted May 10, 2018

K2's SmartAssist technology has been extended to provide more intelligence in the design phase to make workflow development easier Posted May 08, 2018

InfoNgen uses machine learning to enable companies to gain actionable insights through access to an expanded universe of structured and unstructured data Posted May 08, 2018

Machine-learning improves task and project management with "Smart Redbooth" Posted May 08, 2018

Langlois chose InterAction due to its focus on professional services firms, relationship intelligence functionality and ease of integration with other business systems, according to LexisNexis. Posted May 08, 2018

Designed to make customer conversations smarter Posted May 03, 2018

Lucidworks wants to solve the "last mile" problem in AI which is how to ensure that the users who can most benefit from insights can discover them without needing to have advanced degrees in data science Posted May 03, 2018

Search platform lets businesses find, use, and share their content Posted May 03, 2018

With 18.1 Global Service Release, updates include one-click document access and quicker search results for law firms, legal departments, and corporations Posted May 02, 2018

Brings data into workflows through collaboration platform Posted May 02, 2018

In this KMWorld webcast discover how the enterprise can migrate to SharePoint successfully Posted May 01, 2018

OpenText Release 16 Enhancement Pack 4 Offers Secure Platform for AI, IoT, Content Services, and Extreme Automation Posted May 01, 2018

Druginator allows organizations to verify, append, and autocomplete of pharmaceutical names, variants, and dosages Posted May 01, 2018

Suite of new GDPR enhancements helps improve classification, search, and reporting for long-term personal data Posted May 01, 2018

The new technology allowed NAMI to streamline the process and reduce errors, with greater collaboration and the ability to drill down into the data—all without leaving the familiar Excel environment, Vena Solutions reports. Posted May 01, 2018

Sinequa helps our customers to become information-driven, which means having actionable information presented in context to surface insights, inform decisions, and elevate productivity, consistently and reliably. Let's delve into the four key capabilities that enable organizations to be information-driven. Posted May 01, 2018

Successful KM launches have involved KM champions, sponsors and mentors. "Choose something that addresses a pain point, can be done quickly and won't cost a lot," the authors advise as an initial KM step. Posted May 01, 2018

To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels. Posted May 01, 2018

Most would agree that their perception of the Net, along with the general public's, is far darker than it was even just a few years ago. Posted May 01, 2018

The use of knowledge management tools for financial services firms continues to grow and change with the industry itself. Posted May 01, 2018

More elastic community structures allow organizations to meet short-term needs and facilitate a broader spectrum of collaboration. Posted May 01, 2018

Content management is becoming more user friendly and presentation options more flexible as the requirement for omnichannel delivery becomes the norm. Posted May 01, 2018

Although use cases for cognitive visualizations abound horizontally in industries such as finance, healthcare, life sciences and law enforcement, they're gaining the most credence in the industrial and manufacturing sectors. Posted May 01, 2018

There is a long-standing debate in philosophical, psychological and educational circles about how to understand and measure intelligence. Is intelligence actually a singular thing that can be pointed to and measured, for example, by an IQ test? Or are there multiple kinds of intelligence whose existence and behaviors only come to light when individuals confront specific kinds of context in life? Posted May 01, 2018

Despite the many successes that cognitive computing has had, researchers see potential for improvement and are pushing forward to develop more capabilities. Among the cutting-edge technologies of interest are neuromorphic systems, which are modeled after the human brain. They have the potential to be more generalizable than existing cognitive systems, which are often limited to a narrow domain. That could allow for more use cases to be developed from the same system. Posted May 01, 2018

This KMWorld webinar explores the possibilities of intelligent search Posted April 30, 2018

Collaboration focuses on document creation and collaboration solution for large law firms Posted April 30, 2018

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI. Posted April 27, 2018

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars. Posted April 27, 2018

Time flies when you're having fun. I'm pretty sure we've all heard this and can agree that it's true. Then there's the obverse. If you're not having fun, time seems to stand still. A few minutes on hold with customer service appears, subjectively, to take hours. Posted April 27, 2018

SpringCM helps companies to better protect and manage personal data in a manner that complies with the requirements of GDPR Posted April 26, 2018

Adds features to improve productivity Posted April 26, 2018

A recent KMWorld webcast looked at the smart collaboration tools and policies that can help make organizations more successful by enhancing knowledge sharing, fostering teamwork, and connecting people with information Posted April 26, 2018
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