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Knowledge Management

Intranets and public Web sites often include a great deal of information across hundreds or even thousands of Web pages. While these pages may contain valuable information, individual visitors to a site may find only a few to be useful . . . . Posted November 01, 2005

Text and data mining are the automated discovery of new information by extraction of patterns and relationships between entities in text or structured data sources, respectively. They can, for example, be used to discover new patterns in consumer behavior, or help research in biosciences . . . . Posted November 01, 2005

What defines a formal publishing process? When should an organization consider adopting an automated approach to publishing? If your content has one or more of the following characteristics . . . . Posted November 01, 2005

Knowledge management has never been more important than it is today. With countries like China and India competing for a place in the global economy, moving up the value chain with more informed, educated and responsive business strategies is the only recourse . . . . Posted November 01, 2005

One of the challenges facing companies today is the proactive management of knowledge and customer-relationship technology solutions. What often is missing is a way to capture and integrate the information . . . . Posted November 01, 2005

Implementing a content management system (CMS) can be like a well-orchestrated dance—with the right partner, good choreography and supporting resources, you can move to an automated workflow seamlessly, with few missteps. That’s not to suggest that implementing a CMS is effortless . . . . Posted November 01, 2005

Companies have long relied on investments in people, processes and technology to provide more effective customer service. They have implemented knowledge management practices to capture, organize, manage and analyze the content and resources. . . . Posted November 01, 2005

The “long tail” theory says there’s latent demand for each piece of information you create—not just the most popular ones. And with the reach of corporate intranets, portals and the Internet, it’s now possible to satisfy the long tail of demand out to the very end . . . . Posted November 01, 2005

Knowledge management (KM) has been defined as “the process by which an organization creates, captures, acquires and uses knowledge to support and improve the performance of the organization” (Kinney, 1998). More and more companies are realizing that KM is essential . . . . Posted November 01, 2005

“Our customers believe they have a knowledge problem. They just don’t see it as a knowledge management problem.” Eric Stevens from Hummingbird has just identified the key challenge facing the entire knowledge-based economy… including both the users and the marketplace that serves them . . . . Posted November 01, 2005

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Many technologies that fall under the purview of knowledge management have proved useful after Hurricanes Katrina and Rita. Posted November 01, 2005

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