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Knowledge Management

Posted January 19, 2004

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Posted December 17, 2003

Percussion adds to Rhythmyx line Posted November 24, 2003

Posted November 05, 2003

Posted November 05, 2003

Posted November 01, 2003

Blogging—the free-form sharing of information on the Web in a diary-like format—has gained popularity as a way for individuals to post information about their personal triumphs and struggles. But that same technique is now being used for salespeople, marketers and others in an organization to quickly and easily share competitive intelligence (CI). Posted November 01, 2003

Posted November 01, 2003

Entopia releases new solution Posted October 23, 2003

Antarctica releases Visual Net 4.0 Posted October 02, 2003

Posted October 01, 2003

Posted October 01, 2003

Posted October 01, 2003

Posted October 01, 2003

Posted October 01, 2003

Posted October 01, 2003

Help desks and call centers are the hub of any organization—the link to customers. One bad experience and the customer goes elsewhere. That is clearly cause for concern in the mobile telecommunications industry, for example, where there is a push toward phone number portability. Slated to go into effect in November, customers who are unhappy with the technical support they are getting from their wireless provider will be able to take their business—and their phone number—to another service provider. Posted October 01, 2003

Stellent unveils Content Management 7.0 Posted September 22, 2003

Interwoven offers self-service solution Posted September 18, 2003

Posted September 01, 2003

Posted September 01, 2003

Emphasize end-to-end content life cycle management Posted August 07, 2003

Posted July 01, 2003
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