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Knowledge Management

This gives companies transparency when it comes to GDPR and other security requirements Posted August 16, 2018

GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data. Posted August 16, 2018

CoreStack products have been added to the United States General Services Administration (GSA) Schedule Posted August 15, 2018

Under a trademark licensing agreement, DocuMate 6710 will be manufactured and marketed by Visioneer Posted August 15, 2018

The partnership will allow companies to incorporate metadata from a variety of leading CRM packages Posted August 15, 2018

With the new release, the Nuxeo platform can now manage binary content "in place" Posted August 14, 2018

Treatment Advisor will utilize data and machine learning to help clinicians better predict outcomes and treat patients Posted August 14, 2018

Adds new Apple Mac support and Google Gmail integrations, as well as new email filing features on the iPad Posted August 14, 2018

M-Bridge is an integration platform that allows teams to integrate key apps for better collaboration and document sharing Posted August 14, 2018

OFX selected Box to replace its on-premise file servers and migrate all its content to the cloud for greater control and flexibility Posted August 14, 2018

Wi-Fi direct printing allows mobile devices to connect to a compatible printer without joining a traditional Wi-Fi network Posted August 10, 2018

Adobe Vision app works with Samsung's Galaxy Note 9 to convert any text doc or image into a PDF Posted August 09, 2018

The text by Rosette boosts NICE's ability to gain insights from customer conversations Posted August 09, 2018

Improves productivity for manufacturers, architects, engineers, utilities, universities, and government Posted August 09, 2018

Unbiased Sourcing Mode will give recruiters a new tool when looking to hire on merit alone Posted August 09, 2018

Programmable Conversations will connect interactions across a variety of platforms Posted August 08, 2018

Process Director's patented technology supports digital transformation Posted August 08, 2018

Onboarding Solution Accelerator enables companies to bring together processes and workflows across the organization Posted August 07, 2018

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit. Posted August 07, 2018

We are surrounded by knowledge, bombarded by information, and inundated with data. Scarcity of knowledge, information, and data is not our problem. We have an abundance. Sifting through it all to find the useful, valuable, and actionable bits is the problem. It reminds me of the Ancient Mariner's complaint of "Water, water everywhere but not a drop to drink." Posted August 07, 2018

Before Looker, Five Guys JV's reporting was a time-consuming process that required input from the development team Posted August 06, 2018

The Rapid Commerce solution increases business value for e-commerce Posted August 03, 2018

The acquisition adds legal cloud platform to Netgain's suite of products Posted August 02, 2018

The integration with MessageBird enables businesses to provide SMS fallback for urgent messages to ensure customers receive the intended communication regardless of internet access Posted August 02, 2018

Upgrades to FileTrail GPS, Governance Policy Suite, help law firms improve compliance and save money Posted August 02, 2018

The acquisition will expand intelligent work platforms for law firms and corporate legal departments Posted August 01, 2018

The merger will allow Nintex to create new tools to better optimize enterprise functions Posted August 01, 2018

The Agreements Network's legal reference layer is a novel tool for tracking important information like chain of custody for assets, but also supports creation of new products that will transform legal contracting Posted August 01, 2018

IDERA will boost support for customers invested in ERP and CRM systems Posted July 31, 2018

iManage Cloud provides a set of application and operational security features to monitor and protect all data from malicious or unwanted access, according to iManage. Posted July 31, 2018

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools. Posted July 30, 2018

Data integration solution is available on the latest release of the Digital Marketplace created for U.K. public sector departments and organizations Posted July 26, 2018

New social network analytics and improved export options highlight latest release Posted July 25, 2018

Veeam Backup for Microsoft Office 365 introduces more than 50 new features Posted July 24, 2018

Unified data platform available for instant access and easy deployment Posted July 24, 2018

Deal will extend Hitachi Vantara's cloud portfolio and managed services capabilities Posted July 24, 2018

OneDrive and Google Drive were the most popular cloud file storage services, used by 53% of respondents each, with Dropbox used by 45%, followed by Box at 32% Posted July 24, 2018

As part of the department's migration to Office 365 and SharePoint Online, file share content will be cleaned up, de-duped, tagged, and classified with metadata Posted July 19, 2018

Enhanced web forms enable clearer data capture Posted July 19, 2018

Alfresco Governance Services delivers a scalable repository to manage content and records Posted July 17, 2018

Beyond security and collaboration features, the firm chose the solution for its integrations with Harper Grey's existing core systems, creating a synergy involving AI-based automation and workflows. Posted July 17, 2018

Provides increased visibility into the user's Azure, Office365, and Cloud Workspace experience Posted July 16, 2018

Latest release helps enterprise support, success, and sales teams work smarter and drive revenue Posted July 13, 2018

Enables accelerated time-to-revenue through streamlined contract management, negotiation, and signature Posted July 12, 2018

No organization is exempt from the increasing pressure to innovate and digitally transform its processes. The taxi industry, for example, learned this the hard way.Ridesharing startup apps like Uber and Lyft rose up seemingly overnight, flouting any regulations while state and local governments rushed to create them. The regulations did eventually come for the apps, but it was too late for taxis - consumer behavior was the changed for good. Now, urban-dwellers want to order rides from their phones and skip the manual payment process altogether, something taxis never were and still aren't equipped to offer. Posted July 12, 2018

WordStat 8 makes finding information easy Posted July 12, 2018

Eureka Starter puts speech analytics within reach for organizations of all sizes using Amazon Connect Posted July 11, 2018

Hybrid-cloud platform enables developer-ready microservices Posted July 10, 2018

Platform provides businesses with comprehensive view of the customer experience Posted July 10, 2018

Integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI Posted July 10, 2018
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