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Knowledge Management

There is a long-standing debate in philosophical, psychological and educational circles about how to understand and measure intelligence. Is intelligence actually a singular thing that can be pointed to and measured, for example, by an IQ test? Or are there multiple kinds of intelligence whose existence and behaviors only come to light when individuals confront specific kinds of context in life? Posted May 01, 2018

Despite the many successes that cognitive computing has had, researchers see potential for improvement and are pushing forward to develop more capabilities. Among the cutting-edge technologies of interest are neuromorphic systems, which are modeled after the human brain. They have the potential to be more generalizable than existing cognitive systems, which are often limited to a narrow domain. That could allow for more use cases to be developed from the same system. Posted May 01, 2018

This KMWorld webinar explores the possibilities of intelligent search Posted April 30, 2018

Collaboration focuses on document creation and collaboration solution for large law firms Posted April 30, 2018

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI. Posted April 27, 2018

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars. Posted April 27, 2018

Time flies when you're having fun. I'm pretty sure we've all heard this and can agree that it's true. Then there's the obverse. If you're not having fun, time seems to stand still. A few minutes on hold with customer service appears, subjectively, to take hours. Posted April 27, 2018

SpringCM helps companies to better protect and manage personal data in a manner that complies with the requirements of GDPR Posted April 26, 2018

Adds features to improve productivity Posted April 26, 2018

A recent KMWorld webcast looked at the smart collaboration tools and policies that can help make organizations more successful by enhancing knowledge sharing, fostering teamwork, and connecting people with information Posted April 26, 2018

New release enables business users to find, understand, enrich, and share data, and to prepare for sustainable GDPR compliance Posted April 26, 2018

Strategic partnership around SmartCloud Connect powered by Invisible.io eases document lifecycle management through Outlook and Gmail Posted April 25, 2018

Yext's spring '18 product release includes new capabilities for Yext's Conversational UI, competitive intelligence, and reviews Posted April 25, 2018

Offers enhanced, scalable, and intuitive cloud ECM services Posted April 25, 2018

The network drive is mapped, revealing duplicate files and folders, total size, and ROT content Posted April 25, 2018

After researching alternatives to paper files, SunCoast chose a cloud solution to free its own small IT staff from implementing and maintaining a document management system. Posted April 24, 2018

Though it's nice to think that we can simply walk into any industry, provide them with a strategy for a full digital document experience transition and have it be everything we'd hoped for, it's not practical. Posted April 23, 2018

AccuAccount is designed specifically to support the management of commercial loan portfolios and credit files Posted April 19, 2018

Combining machine reasoning with Melissa's data quality tools and services provides greater interoperability among complex data integrations Posted April 17, 2018

Project Pulse supports project owners, making it easier to control and see the flow of information Posted April 17, 2018

Promapp's process variant management (PVM) tool will standardize processes across the campus and incorporate process variations to meet specific requirements, customize activities and manage service delivery for users. Posted April 17, 2018

SaaS cloud solution tailored for mortgage processing will improve deployment time by 80% and accelerate processing time Posted April 16, 2018

PIM Lite enables suppliers with tools to better manage product data Posted April 13, 2018

Enhancements to Verint Situational Awareness Platform and Enterprise VMS include new analytics layers and advanced integrations Posted April 12, 2018

New Oracle CX Cloud blends artificial intelligence, advanced data analytics, innovative search, voice, and video Posted April 11, 2018

New data architecture, AI, and machine learning capabilities help companies drive customer outcomes at scale Posted April 11, 2018

TCN Speech Analytics, powered by CallMiner, will help uncover insights to improve contact center agent performance and customer experience Posted April 10, 2018

Combines data in one platform for 360-degree visibility to improve campaign forecasting, evaluation, and measurement Posted April 10, 2018

Adds legal hold and collection technology to its e-discovery platform Posted April 10, 2018

Regulations for GDPR compliance go into effect in May 2018 Posted April 10, 2018

Preservica's active digital preservation software will ensure that the museum's vital institutional records are safely stored and easily found by staff and maintained in formats that can be read and used by future generations. Posted April 10, 2018

Underwriting Insights and Claims Insights aim to enhance customer experience and satisfaction Posted April 06, 2018

AscendWare.Net and Magma Digital have joined Kintone's partner program to speed application development and delivery Posted April 04, 2018

Enhancements e-discovery workflow and compliance while complementing Microsoft Office 365 Posted April 04, 2018

Enables users to access, comment and approve details in documents for their company projects and transactions Posted April 03, 2018

New features include an enhanced user experience, integrated document classification capabilities, and expanded language support Posted April 03, 2018

The acquisition will add the ability to harvest contract content, converting unstructured data to actionable intelligence Posted April 03, 2018

The company plans to integrate its technology into healthcare systems and provide tools for patients to follow up on their own health. Posted April 03, 2018

Data Summit will take place May 22-23, at the Hyatt Regency Boston, and the Cognitive Computing Summit will be co-located at the event Posted March 30, 2018

Calabrio ONE helps pinpoint customer trends Posted March 29, 2018

Empowers enterprises with more intelligent information management capabilities Posted March 29, 2018

Ephesoft Transact 4.5 transforms the ability to capture documents Posted March 28, 2018

New Idea Lab solution helps marketers move more quickly from ideation to distribution of higher quality content Posted March 27, 2018

Adobe Cloud Platform includes a new unified customer profile, Adobe Sensei services, and (GDPR) readiness Posted March 27, 2018

With the updated Adobe Scan, users can adjust the cropping and cleaning of an individual page within a multipage PDF Posted March 22, 2018

Enhancements provide tools to detect and prevent customer churn Posted March 20, 2018

Insights allows businesses to tap into artificial intelligence for customer insights Posted March 20, 2018

OneLogin Access allows users to configure access privileges to better secure platforms and application Posted March 19, 2018

Adds data catalog feature to enable data governance, enhance data management and achieve compliance for data-driven enterprises Posted March 19, 2018

In addition to a user interface that provides a consistent experience across phones, tablets and desktops, the solution includes productivity enhancing features Posted March 19, 2018
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