SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Knowledge Management

At Taxonomy Boot Camp 2018, Daniel Hooker, senior item taxonomy analyst, Target Corp., described how to measure Taxonomy effectiveness Posted November 05, 2018

In a presentation at Taxonomy Boot Camp 2018, Joseph A. Busch, founder and principal, Taxonomy Strategies, shared the rationale and best practices for taxonomy governance processes Posted November 05, 2018

Taxonomy is becoming increasingly important as data continues to grow according to a series of use cases presented at Taxonomy Boot Camp 2018 Posted November 05, 2018

At Taxonomy Boot Camp 2018, Heather Hedden, author of The Accidental Taxonomist, presented a "Taxonomy Workshop," a wide-ranging introductory taxonomy tutorial Posted November 05, 2018

Taxonomies and ontologies are seeing a resurgence of interest and usage, according to a keynote at Taxonomy Boot Camp 2018 Posted November 05, 2018

Verification signifies proven knowledge management best practices and techniques Posted November 05, 2018

Collaboration with Microsoft gives Shell a solid digital platform Posted November 05, 2018

Conversica uses conversational AI technologies to power intelligent assistants that automate routine business conversations Posted November 02, 2018

Funding will be used to scale engineering team and execute early go-to-market activities Posted November 01, 2018

As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural. Posted October 31, 2018

If knowledge is a tool intended to enable us to make decisions that are more likely to protect us and advance our shared interests, then it is clear that knowledge can fail us. Each domain has at least informal rules about what counts as evidence. Posted October 31, 2018

If a KM program historically has not played well with others, now is a good time to change the approach. And even if there are already strong collaborative relationships, strengthening those ties—and forging new ones with less obvious partners—can help prepare for the people, process, and technology changes taking shape as part of digital transformation. Posted October 31, 2018

New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible. Posted October 31, 2018

Manufacturing's metamorphosis is related to the constant generation of commerce-related big data in general. And, it may very well serve as a harbinger of the evolution of business itself in days to come. Posted October 31, 2018

Regardless of the variations, the fundamental message is clear: Collaboration is a growth industry. Most solutions offer enterprise-grade features that allow even the largest enterprises to share information securely within and outside of the organization. Posted October 31, 2018

To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted October 31, 2018

The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment. Posted October 31, 2018

Calabrio ONE includes a variety of updates to allow users to provide a single view of the customer for an improved experience Posted October 30, 2018

As you launch CX transformation initiatives with knowledge and AI, partnering with the right solution provider is critical to success. Check out the vendor's experience and client proof-points in terms of scale, cost, business value, and speed to value. You don't want to wind up with a useless toy, or big-iron AI system that barely answers some basic customer questions after setting you back by millions of dollars in technology, implementation, and maintenance costs! When AI is done right, the end result is nothing short of transformational. Posted October 30, 2018

Channel-focused KM drives self-service value. Self-service takes place when customers feel empowered to define and receive the answers to their questions, on any channel, quickly and intuitively. The degree to which each channel clearly and consistently delivers knowledge appropriate to those expectations determines the effectiveness of that channel. Posted October 30, 2018

As customers increasingly crave self-service via their mobile devices, lengthy, convoluted answers are unhelpful. Instead, concentrate on focused content that is clear and short. You want information that can be quickly found and easily read on a mobile device. Posted October 30, 2018

Pramata's platform simplifies and speeds the deployment of a broad range of revenue leakage solutions needed to help billing and finance teams Posted October 29, 2018

SmartCRM helps recruiters find the best candidate Posted October 29, 2018

Helps create narratives that draw on authentic corporate and brand heritage Posted October 29, 2018

Apex Oil Company combines enterprise service management solution Cherwell with M-Files for enhanced document management Posted October 29, 2018

Optimus Ecosystem has built in big data capability and powers its own event data lake, which has the capability to manage and store infinitely scalable volumes of event data Posted October 26, 2018

The Unifi Data Catalog and Unifi Data Platform Version 3.0 offers a suite of self-service data tools that are inclusive of data preparation alongside data catalog Posted October 26, 2018

The RedPoint Customer Engagement Hub allows organizations to better recognize customers through enhanced capabilities Posted October 25, 2018

The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization Posted October 25, 2018

Enhances scalability, speed to insight, and integration with existing agent desktops and workflows Posted October 25, 2018

Across industries, from media and manufacturing to oil exploration and law, businesses have requirements that librarians are best suited to meet. Organizations want employees, authorized third parties and clients to easily access corporate assets (e.g., media, documents, designs, graphics, etc.) through a DAM system. Making that happen requires knowing how to sort and classify content, create, manage and govern metadata and construct workflows. Posted October 24, 2018

Introduces new way to interact with data through natural language Posted October 23, 2018

Hugo translates customer insights into work for other teams, improving team alignment and velocity Posted October 23, 2018

Accelerates the adoption, value, and use of social listening data Posted October 23, 2018

Oracle CX Unity enables view into customer interactions across channels and applications Posted October 23, 2018

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply. Posted October 22, 2018

Digital technology platform enables business transformation Posted October 22, 2018

get2Clouds secures intellectual property and offers protected messaging Posted October 19, 2018

FileWave v13 allows users to leverage Apple enhancements Posted October 16, 2018

Both products bring the IT Help Desk directly to the employee to offer a much simpler and more efficient support experience. Posted October 16, 2018

Offers vector-based concept matching and better scalability, performance, and data governance Posted October 15, 2018

Company rebrands to reflect its forward-thinking mission, services, and technology offerings Posted October 15, 2018

Rapid7 will use NewVoiceMedia firm to enable more personalized customer experience Posted October 15, 2018

This KMWorld webcast explores a variety of breakthroughs in Knowledge Management Posted October 12, 2018

These two new tools will support marketing teams Posted October 10, 2018

Combines CallMiner contact center engagement analytics with Medallia's solicited feedback data Posted October 10, 2018

Unlike rule-based systems that start breaking down as decisions become more complex, AI reasoning helps make decisions with a flexible approach, working with incomplete or ambiguous information and by comparing similar decision-making scenarios from the past. The output could be the final decision or be one of the decisions in a larger customer engagement and contact center management process. Posted October 09, 2018

Tracking and reporting on metrics associated with any search system is key to understanding the success of the system. Posted October 09, 2018

Intelligent automation extends to every aspect of the Tangoe Atlas Platform and its managed services including touch-free processing of invoices, integration, reporting and analytics, and optimization Posted October 08, 2018

OnBase will act as the content services platform, helping to eliminate data silos Posted October 08, 2018
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