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Knowledge Management

Digital brainstorming, research, project management Posted April 24, 2012

Done right, KM can deliver tremendous value to customer service and support. Yet for all the benefits, the software category is marked by confusion—many very different solutions purport to be "KM." Knowledge is in people's heads, and it's hard to capture, even assuming they wanted to share. Knowledge is scattered in many places; it can be stale, and hard to find. To address these challenges, KM tools need to provide one-stop shopping for answers, wherever they are. Capturing knowledge must be easy. And managers need analytics to continually improve the knowledgebase and team performance. Different solution categories take very different approaches to these requirements. . . . Posted April 23, 2012

KANA releases Social Listening and Engagement Posted April 17, 2012

Web experience management solution Posted April 13, 2012

Beefs up cloud capabilities Posted April 11, 2012

Web, cloud or intranet deployment Posted April 09, 2012

Leveraging big data Posted April 04, 2012

Search has been a mainstay of knowledge management since the discipline was first defined, but is not yet a perfect technology. Organizations that spend time analyzing their content and establishing metadata are able to leverage their intellectual capital more effectively. Posted March 31, 2012

A goal of knowledge management over the years has been the ability to integrate information from multiple perspectives to provide the insights required for valid decision-making. Big data provides unique challenges and opportunities for achieving that goal. Posted March 31, 2012

Jive builds upon Social Business Platform Posted March 28, 2012

Posted March 28, 2012

Luxid powered by Document Filters Posted March 19, 2012

A boost for data extraction and aggregation Posted March 07, 2012

A taxonomy is a "knowledge organization system," a set of words that have been organized to control the use of terms used in a subject field into a "vocabulary" to facilitate the storing and retrieving of items from a repository. In this article taxonomy expert Marjorie Hlava tells you how taxonomy works to optimize your search results. Posted March 07, 2012

Introduces Enterprise 5.0 for VOC, CEM Posted March 06, 2012

Enhance real-time Big Data applications with Apache Hadoop Posted March 01, 2012

"We save about $12,000 a year in postage ... We are saving another $100,000 a year in supply costs, and we were able to downgrade our copier leases, saving us another $5,400 a year."... Posted March 01, 2012

MetaVis releases new solution Posted February 21, 2012

Enhanced productivity, support for industry-specific regulations Posted February 07, 2012

Electrolux is connecting its work force in 60 countries with social software from IBM in an effort to foster innovation and knowledge sharing. Posted February 01, 2012

Longtime KMWorld columnist David Weinberger's latest book is Too Big To Know: Rethinking Knowledge Now That the Facts Aren't the Facts, Experts are Everywhere, and the Smartest Person in the Room Is the Room. His previous works include, The Cluetrain Manifesto, Small Pieces Loosely Joined and Everything is Miscellaneous. He is a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab... Posted February 01, 2012

As we plan and design our cities, we need to focus on the brain and central nervous system, as well as the socio-economic value that system creates and delivers. That is the embodiment of every aspect of the enterprise of the future we've been exploring for the past several years. Posted February 01, 2012

Some larger law firms have hired chief knowledge officers and provided them with staff and funding that is separate from IT groups... Posted February 01, 2012

When organizations buy knowledge and information management technology, they often do so from trusted and preferred suppliers. On the surface, that approach makes a great deal of sense, but a closer look at what is being sold will occasionally make you think twice. Information and knowledge management technology offerings would appear to have evolved in terms of complexity and breadth over the past decade. Yet, some offerings on sale today have long and sometimes infamous heritages, even though their branding and marketing may suggest they are shiny new and "cutting edge." Gaining an understanding of a product's ancestry is essential work to undertake for any technology buyer in today's market. Posted February 01, 2012

I don't make predictions except when they're already true. So, here's one: The concept of knowledge is on its way out. Posted February 01, 2012

Posted February 01, 2012

Posted February 01, 2012

Attivio AIE for IT support Posted January 25, 2012

iPerceptions adds instant Concept Clouds feedback Posted January 23, 2012

Hardware and software system Posted January 11, 2012

Service Suite extends SAP CRM Posted January 11, 2012

Adds to computing management capabilities Posted January 09, 2012

SharePoint allows you to move beyond storing information in file shares and e-mail and start collaborating and collecting knowledge... Posted January 01, 2012

KMWorld columnist Judy Lamont discusses trends in the workplace that are driving enterprises to cater to the information needs of workers who are not only mobile but smart-device enabled and cloud integrated. Posted January 01, 2012

Posted January 01, 2012

eGain 10 designed for medium-sized businesses Posted December 21, 2011

Posted December 21, 2011

MetaVis Migrator for Google Apps Posted December 13, 2011

Up to four times faster, says company Posted December 09, 2011
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