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Knowledge Management

We've all heard about how Google's proverbially simple search form has led professionals to expect similar simplicity from search solutions provided by corporate IT. Except this model doesn't really work, and it's costing millions of dollars every year in time wasted when professionals don't find, and have to re-create, key information… Posted July 07, 2016

In customer service, 90% of consumers who have made an online purchase said they used site search to access self-service content. However, many users find themselves frustrated when they can't find the desired information in an immediate way. That's because most websites today are still relying on keyword-based navigation… Posted July 07, 2016

According to the Association of Information and Image Management (AIIM), search is the art and science of making content easy to find. It seems like a simple request: make content findable. Unfortunately, for enterprises dealing with massive and growing volumes of content, it is almost never that easy… Posted July 07, 2016

Search is a crucial component of the modern workplace. The ability to find information quickly and efficiently contributes not only to business success but also to worker satisfaction. It's frustrating to waste time looking for a piece of information, or a data point, when you could be completing a task… Posted July 07, 2016

K2's Appit update introduces SmartStarters, provides deeper DocuSign integration, and highlights a new REST broker with Swagger compatibility Posted July 06, 2016

New solution helps users assess risk and make informed decisions Posted July 05, 2016

MaritzCX leverages predictive modeling to help businesses proactively boost customer experience and increase customer retention Posted July 01, 2016

In 2014, Steven Keating, a graduate student at the Massachusetts Institute of Technology (MIT), was diagnosed with a baseball-sized brain tumor. Besides having to go through surgery, chemotherapy and radiation, the experience gave Keating a close-up view of the dysfunctional nature of the U.S. healthcare data ecosystem and led him to become an advocate for open health data. Posted July 01, 2016

By uncovering the rules of aggregation of the basic elements of human speech, we can move smartly toward "less is better" in our approach to semantic analysis. Posted July 01, 2016

It is clear that accepting "cognitive" and AI as synonyms is too simplistic an approach for today's rapidly moving field. We have a very long way to go in both science and execution before the flip to a machine-driven society takes place. Posted July 01, 2016

What we build is based on what we've already understood about how the world works. Posted July 01, 2016

Customer intelligence platform improves support for large teams while introducing a new set of text analytics tools Posted June 30, 2016

Contract Express 6.0 provides law firms with greater visibility into information held in documents Posted June 29, 2016

iSIGN's electronic signature solution integrates with Majesco solutions for insurers Posted June 29, 2016

New support extends network infrastructure monitoring and diagnostics to enterprise video Posted June 29, 2016

As they look at technology options, many organizations are taking a "cloud first" approach. Others are adopting cloud for some segments of their business. Probably the most prominent choice by enterprise organizations is a hybrid approach-some of their systems and content reside in the cloud, some on-premises and in some cases,integrations between these systems… Posted June 29, 2016

Organizations are increasingly keeping their information in the cloud. The use of cloud-based drives, boxes and repositories in the average organization is multiplying. For most organizations the last few years have been a balancing act between the greater perceived security of keeping information on premise managed by servers in the organization's own server room, versus the utility of hiring a commercial service hosted using multi-tenanted software… Posted June 29, 2016

A survey by Real Story Group found 60% of participants who reported their current digital asset management (DAM) system is on-premises said they plan to migrate their DAM to the cloud in the near future. Success depends on accurately evaluating cloud-related claims from DAM vendors… Posted June 29, 2016

Does your organization handle content? Of course it does. All businesses handle content in some form or another. Managing that content is a critical business function that can make or break operations—and an effective enterprise content management (ECM) solution directly drives that success. … Posted June 29, 2016

In today's business environment, the only constant is change. New products are released with increasing frequency, and at times, greater complexity. Emerging social channels have changed the way customers want to communicate with each other, and with you. And expectations for exceptional service make the customer service experience more critical than ever… Posted June 29, 2016

Client-side data capture feature for consumers and corporate users speeds up payment and onboarding processes Posted June 27, 2016

Distributed document management software improves productivity and security Posted June 27, 2016

Synthesys 4 introduces advanced analytics enhancements across mutliple text, audio, and image channels Posted June 24, 2016

Acquisition of HP Exstream, HP Output Management, HP TeleForm, and HP LiquidOffice expands OpenText's CCM portfolio Posted June 23, 2016

New scanning and PDF-conversion capabilities added to Dropbox iOS app Posted June 23, 2016

Updated content management tools enable users to file emails and documents accurately into their chosen repository directly from Outlook. Posted June 22, 2016

The program automates the input of data from paper and electronic documents Posted June 21, 2016

Companies will enter new markets and channels and expand their existing product technology relationship Posted June 20, 2016

Nuxeo adds MarkLogic NoSQL database integration to run mission-critical, high-performance enterprise apps Posted June 20, 2016

Document technology company will continue to be called Xerox Posted June 16, 2016

Integration will help businesses more efficiently author, manage, monitor and sign contracts digitally Posted June 16, 2016

Springboard is aimed at helping enterprise customers sort through their corporate information Posted June 15, 2016

Partnership aims to make customers' digital experiences more relevant Posted June 14, 2016

New investment will be used to continue the development of Nuxeo's platform and reinforce sales and marketing efforts Posted June 14, 2016

The companies have signed a memorandum of understanding for a content management partnership Posted June 14, 2016

Updates include improved connectors and the ability to deliver data into Salesforce Wave Analytics Posted June 10, 2016

Océ PlotWave 345 and 365 are designed for technical document management and workflow Posted June 09, 2016

The strategic partnership will give legal professionals a powerful tool to locate relevant information in real-time Posted June 09, 2016

Incorporating document workflow solutions can help fuel greater efficiency for hospitals and health systems Posted June 08, 2016

The new add-in will allow document owners to protect and track files with Vitrium's document security and analytics solution Posted June 07, 2016

The company's entire portfolio, including customer analytics, engagement management, and workforce optimization solutions, are now available in the cloud Posted June 06, 2016

SYC360 enables users to perform pre-defined and ad hoc queries across multiple databases and fields at once Posted June 02, 2016

Acquisition will strengthen OpenText's position in e-discovery, EIM, analytics, and cloud Posted June 02, 2016

The collaborative effort between Upland and Kodak Alaris will help customers and the reseller community to turn paper documents into digital files Posted June 02, 2016

Partnership will bring advanced document analytics to the U.S. Intelligence Community Posted June 01, 2016

Package contains a combination of standardized analysis scripts and ECM expertise for information management strategies Posted June 01, 2016

Acquisition of enterprise messaging-based team collaboration application is aimed at accelerating BroadSoft's Project Tempo initiative to enhance productivity and mobility Posted May 31, 2016

Folks from all walks of life have decided to live and work in an untethered, "free range" world. Posted May 31, 2016

By the time the information was analyzed, the data itself was stale. Posted May 31, 2016
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