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Knowledge Management

Langlois chose InterAction due to its focus on professional services firms, relationship intelligence functionality and ease of integration with other business systems, according to LexisNexis. Posted May 08, 2018

Designed to make customer conversations smarter Posted May 03, 2018

Lucidworks wants to solve the "last mile" problem in AI which is how to ensure that the users who can most benefit from insights can discover them without needing to have advanced degrees in data science Posted May 03, 2018

Search platform lets businesses find, use, and share their content Posted May 03, 2018

With 18.1 Global Service Release, updates include one-click document access and quicker search results for law firms, legal departments, and corporations Posted May 02, 2018

Brings data into workflows through collaboration platform Posted May 02, 2018

In this KMWorld webcast discover how the enterprise can migrate to SharePoint successfully Posted May 01, 2018

OpenText Release 16 Enhancement Pack 4 Offers Secure Platform for AI, IoT, Content Services, and Extreme Automation Posted May 01, 2018

Druginator allows organizations to verify, append, and autocomplete of pharmaceutical names, variants, and dosages Posted May 01, 2018

Suite of new GDPR enhancements helps improve classification, search, and reporting for long-term personal data Posted May 01, 2018

The new technology allowed NAMI to streamline the process and reduce errors, with greater collaboration and the ability to drill down into the data—all without leaving the familiar Excel environment, Vena Solutions reports. Posted May 01, 2018

Sinequa helps our customers to become information-driven, which means having actionable information presented in context to surface insights, inform decisions, and elevate productivity, consistently and reliably. Let's delve into the four key capabilities that enable organizations to be information-driven. Posted May 01, 2018

Successful KM launches have involved KM champions, sponsors and mentors. "Choose something that addresses a pain point, can be done quickly and won't cost a lot," the authors advise as an initial KM step. Posted May 01, 2018

To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels. Posted May 01, 2018

Most would agree that their perception of the Net, along with the general public's, is far darker than it was even just a few years ago. Posted May 01, 2018

The use of knowledge management tools for financial services firms continues to grow and change with the industry itself. Posted May 01, 2018

More elastic community structures allow organizations to meet short-term needs and facilitate a broader spectrum of collaboration. Posted May 01, 2018

Content management is becoming more user friendly and presentation options more flexible as the requirement for omnichannel delivery becomes the norm. Posted May 01, 2018

Although use cases for cognitive visualizations abound horizontally in industries such as finance, healthcare, life sciences and law enforcement, they're gaining the most credence in the industrial and manufacturing sectors. Posted May 01, 2018

There is a long-standing debate in philosophical, psychological and educational circles about how to understand and measure intelligence. Is intelligence actually a singular thing that can be pointed to and measured, for example, by an IQ test? Or are there multiple kinds of intelligence whose existence and behaviors only come to light when individuals confront specific kinds of context in life? Posted May 01, 2018

Despite the many successes that cognitive computing has had, researchers see potential for improvement and are pushing forward to develop more capabilities. Among the cutting-edge technologies of interest are neuromorphic systems, which are modeled after the human brain. They have the potential to be more generalizable than existing cognitive systems, which are often limited to a narrow domain. That could allow for more use cases to be developed from the same system. Posted May 01, 2018

This KMWorld webinar explores the possibilities of intelligent search Posted April 30, 2018

Collaboration focuses on document creation and collaboration solution for large law firms Posted April 30, 2018

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI. Posted April 27, 2018

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars. Posted April 27, 2018

Time flies when you're having fun. I'm pretty sure we've all heard this and can agree that it's true. Then there's the obverse. If you're not having fun, time seems to stand still. A few minutes on hold with customer service appears, subjectively, to take hours. Posted April 27, 2018

SpringCM helps companies to better protect and manage personal data in a manner that complies with the requirements of GDPR Posted April 26, 2018

Adds features to improve productivity Posted April 26, 2018

A recent KMWorld webcast looked at the smart collaboration tools and policies that can help make organizations more successful by enhancing knowledge sharing, fostering teamwork, and connecting people with information Posted April 26, 2018

New release enables business users to find, understand, enrich, and share data, and to prepare for sustainable GDPR compliance Posted April 26, 2018

Strategic partnership around SmartCloud Connect powered by Invisible.io eases document lifecycle management through Outlook and Gmail Posted April 25, 2018

Yext's spring '18 product release includes new capabilities for Yext's Conversational UI, competitive intelligence, and reviews Posted April 25, 2018

Offers enhanced, scalable, and intuitive cloud ECM services Posted April 25, 2018

The network drive is mapped, revealing duplicate files and folders, total size, and ROT content Posted April 25, 2018

After researching alternatives to paper files, SunCoast chose a cloud solution to free its own small IT staff from implementing and maintaining a document management system. Posted April 24, 2018

Though it's nice to think that we can simply walk into any industry, provide them with a strategy for a full digital document experience transition and have it be everything we'd hoped for, it's not practical. Posted April 23, 2018

AccuAccount is designed specifically to support the management of commercial loan portfolios and credit files Posted April 19, 2018

Combining machine reasoning with Melissa's data quality tools and services provides greater interoperability among complex data integrations Posted April 17, 2018

Project Pulse supports project owners, making it easier to control and see the flow of information Posted April 17, 2018

Promapp's process variant management (PVM) tool will standardize processes across the campus and incorporate process variations to meet specific requirements, customize activities and manage service delivery for users. Posted April 17, 2018

SaaS cloud solution tailored for mortgage processing will improve deployment time by 80% and accelerate processing time Posted April 16, 2018

PIM Lite enables suppliers with tools to better manage product data Posted April 13, 2018

Enhancements to Verint Situational Awareness Platform and Enterprise VMS include new analytics layers and advanced integrations Posted April 12, 2018

New Oracle CX Cloud blends artificial intelligence, advanced data analytics, innovative search, voice, and video Posted April 11, 2018

New data architecture, AI, and machine learning capabilities help companies drive customer outcomes at scale Posted April 11, 2018

TCN Speech Analytics, powered by CallMiner, will help uncover insights to improve contact center agent performance and customer experience Posted April 10, 2018

Combines data in one platform for 360-degree visibility to improve campaign forecasting, evaluation, and measurement Posted April 10, 2018

Adds legal hold and collection technology to its e-discovery platform Posted April 10, 2018

Regulations for GDPR compliance go into effect in May 2018 Posted April 10, 2018

Preservica's active digital preservation software will ensure that the museum's vital institutional records are safely stored and easily found by staff and maintained in formats that can be read and used by future generations. Posted April 10, 2018
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