SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Insurance

Funding will be used to scale engineering team and execute early go-to-market activities Posted November 01, 2018

Calabrio ONE includes a variety of updates to allow users to provide a single view of the customer for an improved experience Posted October 30, 2018

As you launch CX transformation initiatives with knowledge and AI, partnering with the right solution provider is critical to success. Check out the vendor's experience and client proof-points in terms of scale, cost, business value, and speed to value. You don't want to wind up with a useless toy, or big-iron AI system that barely answers some basic customer questions after setting you back by millions of dollars in technology, implementation, and maintenance costs! When AI is done right, the end result is nothing short of transformational. Posted October 30, 2018

As customers increasingly crave self-service via their mobile devices, lengthy, convoluted answers are unhelpful. Instead, concentrate on focused content that is clear and short. You want information that can be quickly found and easily read on a mobile device. Posted October 30, 2018

Pramata's platform simplifies and speeds the deployment of a broad range of revenue leakage solutions needed to help billing and finance teams Posted October 29, 2018

SmartCRM helps recruiters find the best candidate Posted October 29, 2018

Helps create narratives that draw on authentic corporate and brand heritage Posted October 29, 2018

Apex Oil Company combines enterprise service management solution Cherwell with M-Files for enhanced document management Posted October 29, 2018

Optimus Ecosystem has built in big data capability and powers its own event data lake, which has the capability to manage and store infinitely scalable volumes of event data Posted October 26, 2018

The Unifi Data Catalog and Unifi Data Platform Version 3.0 offers a suite of self-service data tools that are inclusive of data preparation alongside data catalog Posted October 26, 2018

The RedPoint Customer Engagement Hub allows organizations to better recognize customers through enhanced capabilities Posted October 25, 2018

The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization Posted October 25, 2018

Enhances scalability, speed to insight, and integration with existing agent desktops and workflows Posted October 25, 2018

Introduces new way to interact with data through natural language Posted October 23, 2018

Accelerates the adoption, value, and use of social listening data Posted October 23, 2018

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply. Posted October 22, 2018

get2Clouds secures intellectual property and offers protected messaging Posted October 19, 2018

FileWave v13 allows users to leverage Apple enhancements Posted October 16, 2018

Both products bring the IT Help Desk directly to the employee to offer a much simpler and more efficient support experience. Posted October 16, 2018

Offers vector-based concept matching and better scalability, performance, and data governance Posted October 15, 2018

Company rebrands to reflect its forward-thinking mission, services, and technology offerings Posted October 15, 2018

This KMWorld webcast explores a variety of breakthroughs in Knowledge Management Posted October 12, 2018

The InSight SaaS content services platform unlocks value from data to drive revenue and better decision making Posted October 11, 2018

These two new tools will support marketing teams Posted October 10, 2018

Combines CallMiner contact center engagement analytics with Medallia's solicited feedback data Posted October 10, 2018

Unlike rule-based systems that start breaking down as decisions become more complex, AI reasoning helps make decisions with a flexible approach, working with incomplete or ambiguous information and by comparing similar decision-making scenarios from the past. The output could be the final decision or be one of the decisions in a larger customer engagement and contact center management process. Posted October 09, 2018

Intelligent automation extends to every aspect of the Tangoe Atlas Platform and its managed services including touch-free processing of invoices, integration, reporting and analytics, and optimization Posted October 08, 2018

Kendo UI now meets all 17 criteria including mobile accessibility, help for individuals with low vision as well as cognitive and learning disabilities Posted October 05, 2018

The SDL Multilingual eDiscovery solution will allow legal professionals to translate any document, anywhere Posted October 05, 2018

Wrike Integrate allows users to automate complex workflows at scale across people and teams Posted October 03, 2018

Adobe Acrobat Document Cloud will centralize how people connect and use PDFs Posted October 02, 2018

InterSystems IRIS for Health extends the power of the data platform with healthcare-specific capabilities necessary to build today's real-time connected care solutions Posted October 02, 2018

Brightspot 4.0 offer users with a variety elements to customize content Posted October 01, 2018

SearchStax Cloud Solr allows support for Solr in the Google Cloud Platform Posted October 01, 2018

The acquisition will allow Slack to further unify chat, email, and boost search Posted October 01, 2018

Smart Content Designer and Smart Content Builder Toolkits enable rapid deployment of content automation Posted September 28, 2018

Tangoe Atlas 18.3 adds new usability, automation, and operational enhancements Posted September 27, 2018

Combined forces to redefine archiving under the Smarsh brand Posted September 26, 2018

The partnership will help ZaiLab grow in the cloud-based contact center industry Posted September 26, 2018

The integration allows IT to identify active user accounts Posted September 26, 2018

The solution provides applications and users access to unstructured data Posted September 25, 2018

The platform gives researchers real-time feedback from customers Posted September 25, 2018

With the iRODS rule engine framework, users can completely automate an organization's data management policy Posted September 24, 2018

Enables hybrid analysis of structured and unstructured data from corporate document Posted September 24, 2018

Blue Prism adds Visual Perception skill to its Digital Workforce via ABBYY FlexiCapture, giving enterprises more data extraction and insight capabilities Posted September 20, 2018

The agreement brings Veritas' enterprise data management portfolio to all eligible federal, state, local, and tribal government agencies Posted September 18, 2018

Using CognitiveScale's Cortex5, Keller Williams will increase the velocity of its AI initiative implementation Posted September 17, 2018

While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain. Posted September 14, 2018

Partnership signifies an expansion of Nuance's channel strategy Posted September 13, 2018

Solution automates processes to help marketing and sales teams clean data, focus on the right targets, and scale operations Posted September 12, 2018
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