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Buyers' Guide

Offers combination of Zendesk Sell and Support for flexibility Posted June 12, 2019

It's up to leaders to make sure they choose the best suite of productivity tools for their enterprise—evaluating workflows and growth plans in order to choose tools that can evolve alongside the business Posted June 12, 2019

These five partners join Agorai's growing ecosystem of AI solution and data providers Posted June 11, 2019

The acquisition of Tableau in a $15.7 billion all-stock deal is expected to be completed during Salesforce's fiscal third quarter ending October 31, 2019 Posted June 11, 2019

For too long IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures Posted June 11, 2019

These deeper integrations will make it even easier for enterprises and SMBs to work faster and smarter Posted June 10, 2019

Allows federal agencies to streamline processes to better serve citizens Posted June 10, 2019

Using its AI engine, ZipRecruiter evolves employer to employee matchmaking Posted June 07, 2019

Bpm'online studio free will give access to tools for building processes diagrams with BPMN notation support Posted June 07, 2019

Time is running out. Submit your nominations for the first annual KMWorld Readers' Choice Awards Program Posted June 06, 2019

The funding will support additional growth and connectedness among pet communities in neighborhoods across the U.S. and Canada Posted June 06, 2019

The partnership aims to offer a seamless mechanism for enterprises to streamline end-to-end processes and drive business value Posted June 05, 2019

The new offering leverages Troovo's travel industry payments solution Posted June 05, 2019

In searching for whatever type of information you need, there are three reasons why LinkedIn searching is easier and, in some ways, more effective than on other social networking sites Posted June 05, 2019

dtSearch enterprise and multiplatform developer products instantly search terabytes across a wide variety of online and offline data types with over 25 search options Posted June 04, 2019

These solutions will provide companies with internal and external analytics, and productivity tools that enhance customer and employee engagement Posted June 03, 2019

Watson Ads Builder can bring the power of DIY conversational design to brands Posted June 03, 2019

New capabilities in Yammer include updates for security, privacy, and compliance, live events in Yammer, and updated styling and formatting for conversations. Posted May 31, 2019

The newest update features a Google collaboration for the new Android Enterprise API and supports Apple's spring release Posted May 31, 2019

The platform's embedded AI enables automatic recognition of people and documents, an understanding of content within communications, and access of knowledge centers Posted May 30, 2019

New ABBYY integrations enhance AI-powered document management solutions  Posted May 30, 2019

Being able to provide consistent information across an organization's various systems offers customers a more efficient experience and improves the customer journey Posted May 30, 2019

Intelligent process automation combines the power of AI and RPA to drive efficient business processes and enhance customer experiences Posted May 29, 2019

The acquisition adds $15 million in annualized revenues, strong customer base, and robust content operations solution for sales and marketing Posted May 29, 2019

Combines digital leadership and listening at scale in the contact center Posted May 29, 2019

SyncFab allows for the search and procurement of manufactured parts on a blockchain network Posted May 29, 2019

This latest KMWorld webinar explores information governance Posted May 28, 2019

The platform promises to perceive, understand ,and act in real time on continuous streaming data between 5G base stations, warehouses, retail stores, factories, and beyond Posted May 28, 2019

The XI Platform can synthesize disparate information from across an enterprise's first- and third-party data sources to drive high-value business decisions and foster strong relationships for companies with both customers and employees Posted May 24, 2019

Appian's Robotic Workforce Manager solution for Blue Prism provides improved levels of visibility and self-service to business users Posted May 22, 2019

Acquisition expands ABBYY's Digital IQ capabilities by combining content and Process IQ Posted May 21, 2019

The new Workforce Engagement enhancements use automation at key points to improve the experience for customer and employee alike Posted May 20, 2019

NC Protect identifies and secures sensitive data for enterprise social communications Posted May 20, 2019

The new FlexiCapture REST API simplifies integration and use of ABBYY's advanced capabilities all orchestrated and driven within their core business application or service Posted May 17, 2019

The companies will provide customers with powerful intelligence solutions that extract value from financial data and surface actionable information across all business functions Posted May 16, 2019

Advances in computer vision and machine learning have enabled video to be a rich source of insights that provide operational and CX intelligence Posted May 16, 2019

Anand Subramaniam, SVP-Global Marketing, eGain Corp., reflects on evolving requirements for successful interactions with today's consumers and the importance of leveraging AI, natural language processing, and machine learning Posted May 15, 2019

Grabyo and Flowics partner to simplify real-time audience interactivity for live video on social and digital platforms. Posted May 15, 2019

This release is designed to deliver customer success throughout the entire customer lifecycle experience Posted May 14, 2019

Mimecast Supervision will help financial organizations meet compliances Posted May 13, 2019

Dynamic Signal's Microsoft integration extends the reach of SharePoint content to employees Posted May 13, 2019

Evolves the way the platform presents insights to end users Posted May 10, 2019

Technology and cloud-solutions are continually evolving, and the sooner enterprises take the next steps toward adopting them, the sooner they can implement updates and even newer technologies with ease Posted May 10, 2019

The patent is for a proprietary tech that enables not just client-side recording, but server-side as well Posted May 10, 2019

New features include support for more languages and words Posted May 09, 2019

This latest KMWorld webinar focuses on AI and how to implement strategies for employees and customers Posted May 09, 2019

Enterprise Search is powered by Elasticsearch Posted May 08, 2019

OpenText cloud services will work with SAP Cloud Platform to harmonize data and content services Posted May 08, 2019

Microsoft Search applies AI from Bing and personalized insights surfaced by the Microsoft Graph Posted May 08, 2019
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