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Financial Services

FatWire introduces Content Server 7.5 Posted December 10, 2008

Welocalize and Clay Tablet partner Posted December 10, 2008

Traction announces Live Blog Posted December 03, 2008

Expertise location for Beehive Posted December 03, 2008

Kazeon simplifies the process Posted November 24, 2008

Vital Path releases PathBuilder Posted November 24, 2008

E-mail continuity in the cloud Posted November 24, 2008

Inmagic announces Presto 3.0 Posted November 17, 2008

Expanded content mining Posted November 17, 2008

Kapow introduces Mashup Server Posted November 17, 2008

Endeca complements DAM initiatives Posted November 12, 2008

DocCenter introduces DocLanding Posted November 12, 2008

Multipage document conversion Posted November 12, 2008

Hot Neuron introduces Clustify 2.0 Posted November 06, 2008

Posted October 31, 2008

Enterprise data management Posted October 31, 2008

Vital Path targets content repositories Posted October 29, 2008

Kofax introduces e-Transactions Posted October 29, 2008

A2iA releases CheckReader toolkit Posted October 29, 2008

Kazeon introduces new capabilities Posted October 23, 2008

Enterprise-scale e-discovery Posted October 23, 2008

Autonomy's ControlPoint for SharePoint Posted October 23, 2008

Xerox premiers DocuShare Express Posted October 23, 2008

Vivisimo announces Velocity 7.0 Posted October 15, 2008

Enhances content integration Posted October 15, 2008

Kalido offers new services Posted October 13, 2008

eTouch releases SamePage 4.0 Posted October 08, 2008

Mark Logic unveils Server 4.0 Posted October 08, 2008

New Kofax batch scanning software Posted October 08, 2008

Content Analyst launches CAAT 3.3 Posted October 06, 2008

InterSystems releases DeepSee Posted October 06, 2008

Announces Prizm Viewer V. 8 Posted October 06, 2008

CMS400.NET 7.6 Posted October 01, 2008

Vialect releases Noodle Posted September 17, 2008

Yammer rolls out its offering Posted September 17, 2008

Kazeon adds new capabilities Posted September 10, 2008

Partners with A2iA Posted September 10, 2008

Momindum launches K-base 2.0 Posted September 10, 2008

Socialcast's corporate social network Posted September 08, 2008

Adds document-centric processes Posted September 08, 2008

Introduces open software tools, services Posted September 04, 2008

StoredIQ expands platform support Posted September 04, 2008

When it comes to helping customers make sound financial decisions, the financial service industry can count on one thing—information all over the place. With data stuffed into binders, hidden in emails and databases, even passed by word-of-mouth, finding the right answer can be a "needle-in-the-haystack" exercise. Knowledge management is touted as the solution to this problem, and it can dramatically improve customer service... Posted August 31, 2008

Customer expectations are changing. It is happening across geographies, age groups and social layers. Consumers look for services that are customized, efficient and meet their exact needs. The truth of the matter is that a lot of industries meet these expectations better than financial services institutions do. Superior Customer Experience To serve customers who are more demanding and less loyal than ever before, the majority of banks are adopting a similar strategy... Posted August 31, 2008

Financial services runs on information and time—two essential elements that are mostly at odds with each other. While time flies, information is locked in largely rigid matrices within most financial services firms. For the most part, it flows freely only through well-defined pipelines of self-contained systems, the infamous silos of information. Data held in separate systems can converge at consolidation points, but typically that can happen... Posted August 31, 2008

Effective business processes often require a combination of both structured data and unstructured information, such as Word files, scanned images, spreadsheets, presentations, correspondence, reports and email. But the processes that financial services and insurance organizations rely on often fail to include the unstructured part of that information set. Posted August 31, 2008

In service-centric industries such as financial services, customer service can make or break a business. Winning financial institutions provide "stand-out" customer service by empowering contact center agents with knowledge, while also leveraging it for customer self-service. In delivering knowledge management (KM) solutions to world-class contact centers for over 15 years, eGain has compiled best practices that improve the odds of success... Posted August 31, 2008

Financial institutions and service-oriented organizations are working to reduce costs, develop new products and services and enhance the customer experience in order to increase revenue while maintaining and attracting new customers. One of the most popular ways of achieving these goals is through electronic delivery of customer information, including the presentment of customer statements, notices and associated transactions over the Internet... Posted August 31, 2008

I should be more careful about what I hope for. I've been "covering" the financial services industry in these pages for five or six years now. Every year, I've sat at this desk, and looked into the white expanse of the word processing "new blank document" screen and wondered: What the heck do I know about the financial services industry?
"Why can't it be different this year? Why can't something happen that would give me a hook
...
Posted August 31, 2008

Adds strong knowledgebase Posted August 25, 2008
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