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Customer Relationship Management

Buyers' Guide

The deal will enable Import.io to bolster its web data integration Posted February 12, 2019

Project managers will be able to optimize the delegation of tasks and resources alongside the organization-wide manageability and visibility provided by the platform Posted February 12, 2019

Mavenlink's new Personal Utilization Manager delivers key utilization data to managers and individuals in context and in real time, negating the need to wait for weekly, monthly, or quarterly reports Posted February 12, 2019

This solution is advancing convergence, and enabling organizations to improve operational efficiency and security by employing the latest processes, technologies, and business models Posted February 11, 2019

Catalina is embarking on comprehensive digital transformation to enable retailers and brands to seamlessly connect with consumers regardless of their location Posted February 11, 2019

Customers will benefit from seamless integration with Red Box utilizing their export broker and email bridge functions to securely push both voice and highly accurate transcriptions of conversations into Global Relay Archive Posted February 06, 2019

Integrated solution offers marketing, CX, and e-commerce teams an automated, closed loop process to create and deliver content Posted February 06, 2019

The partnership strives to improve document quality Posted February 05, 2019

The partnership allows native support ranging from building map-based dashboards to visualize IoT spatial analytics to mobility scenarios for vehicle movement Posted February 05, 2019

Successful knowledge management (KM) programs focus on measuring, tracking, and optimizing the delivery of value. But how do you link your KM capabilities and activities to specific business outcomes? KM-savvy organizations define a framework for understanding KM value, review KM system and business analytics, and use a shared intelligence model to provide actionable insights for driving KM effectiveness. Let's take a closer look. Posted February 05, 2019

"For each category, KM system activities can be matched with analytics that relate to actual outcomes. Metrics for customer service could include the number of searches or views of content that happened before the correct information was located. Quality of work can be judged via feedback and ratings." Posted February 05, 2019

The integration will allow businesses to communicate with clients more transparently Posted February 04, 2019

Latest release introduces custom hiring team roles, user-defined access permissions, field recruiting app permissions, and configurable candidate consent request templates Posted February 01, 2019

This latest KM webcast explores hot topics for 2019 Posted January 31, 2019

The funding will enhance Cinnamon's AI-powered cognitive document reader Posted January 30, 2019

The platform is designed to enable the rapid deployment of end to end digital customer journeys via next generation onboarding Posted January 28, 2019

Will enable customers to manage supply chains, networks, employees, and core processes better Posted January 28, 2019

The announcement makes Syndigo an end-to-end provider of synchronized product content and syndication Posted January 24, 2019

The solution gives Microsoft customers the ability to discover data quicker Posted January 23, 2019

The move will consolidate platforms to offer cloud-based practice management and business development solutions for law firms Posted January 18, 2019

DesTech will help clients digitally transform their businesses with an easy-to-use, low-code platform. Posted January 14, 2019

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker Posted January 14, 2019

The acquisition will assist e-commerce providers deliver and maintain complete and consistent product data across their operations Posted January 10, 2019

Tax preparation expert is using eGain Virtual Assistant for on-demand help Posted January 07, 2019

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc. Posted December 28, 2018

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted December 28, 2018

AI-infused knowledge (AI knowledge), can help transform customer service and engagement. There are proven, at-scale use-cases with transformational ROI for AI knowledge. Posted December 28, 2018

The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data. Posted December 28, 2018

The new JavaScript barcode reader supports real-time localization and decoding of various 1D and 2D barcodes from static images Posted December 20, 2018

It is evident that AI knowledge is fundamental to transforming all aspects of DX. Perhaps, they are not just bread and butter to DX transformation but also kale and walnuts, for even better health and transformation! Posted December 20, 2018

"Not only does AI knowledge improve accuracy, it also speeds up the process, lowers employee turnover, lessens the number of hostile customer interactions, and results in a vastly better experience for both customers and agents." Posted December 20, 2018

Seismic plans to use the new round of funding to accelerate growth in global markets and product innovation Posted December 19, 2018

Addresses customers' need for multiple intelligent, inter-connected communications channels that integrate with key platforms to engage across the entire customer journey at scale Posted December 18, 2018

Acquisition extends OpenText business network and cloud leadership Posted December 17, 2018

Creates comprehensive omnichannel cloud VoC portfolio Posted December 17, 2018

Western Digital combines core business systems on Oracle ERP Cloud to deliver greater business intelligence, agility and value to customers Posted December 17, 2018

Funding will be used to expand strategic partnerships, deepen third-party integrations, and empower digital content practitioners Posted December 12, 2018

Government ID Authentication aims to take the pain out of verifying a customer's identity Posted December 11, 2018

This roundtable webinar discusses cognitive computing and what it can do for your organization Posted December 07, 2018

Modular, hybrid microservices architecture leverages metadata-driven AI Posted December 04, 2018

This latest KMWorld webcast stresses the importance of the customer experience and how KM can help Posted December 03, 2018

Kofax RPA's unique architecture and complementary "smart automation" solutions in its Intelligent Automation platform enable enterprises to plan, deploy, and manage a digital workforce that scales Posted November 21, 2018

Delta's relaunched platform offers knowledge management experience with responsive design and anytime, anywhere, any device access. Posted November 19, 2018

The Sinequa platform incorporates artificial intelligence, machine learning, and natural language processing to ingest and analyze structured and structured data from disparate data sources Posted November 19, 2018

Leading private university accelerates innovation and drives business transformation Posted November 19, 2018

The integration will allow users to analyze legal documents for accurate reviews Posted November 16, 2018

The app utilizes a conversational, virtual health assistant powered by Verint's Intelligent Virtual Assistant (IVA) solution Posted November 16, 2018

KMWorld 2018 presented 4 days packed with workshops and thought-provoking sessions aimed at helping attendees succeed in a rapidly changing business environment Posted November 15, 2018

With brXM v13, BloomReach introduces Enterprise Collaboration with Multi Team Support Posted November 15, 2018

Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop." Posted November 15, 2018
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