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Customer Relationship Management

Buyers' Guide

Offerings to form standalone marketing and advertising technology company Posted April 10, 2019

This release brings forth a new paradigm in securing various types of deliveries where chain of custody and proof of delivery are critical Posted April 08, 2019

This new release supports tax compliance Posted April 08, 2019

KMWorld 2019 is seeking experienced knowledge, content, search, and enterprise experts who can provide practical, hands-on information, case studies, and instruction Posted April 04, 2019

The strategic partnership is to address growing demand for enhanced CX and transforming the company's processes Posted April 04, 2019

Knowledge-enabled suite includes resource management, project delivery, proposal automation, VoC, and new WorkCenter dashboard Posted April 04, 2019

ABBYY Vantage empowers business users to accelerate digital transformation goals Posted April 04, 2019

The funding will bring the company's platform to a broader number of customer experience professionals. Posted April 03, 2019

To be flawless, chatbots and other AI-driven apps need to be in sync with the overall knowledge base Posted April 03, 2019

Enterprise data platform will enable health systems to create a holistic patient view, eliminate data silos and improve patient experience Posted April 02, 2019

Partnering with Alteryx will not only streamline workflows for tax technologists, it will also provide greater efficiency through enhanced data automation and analysis Posted April 01, 2019

The partnership will bring mobile-first pay, communication, and staffing technology together Posted March 29, 2019

Additional intelligence and deeper AI partnerships will be added to DocuSign Agreement Cloud offering Posted March 29, 2019

Industry partners join forces to connect data and gather insights fueled by AI and intelligent services  Posted March 28, 2019

This partnership aims to deliver a complete solution for technical support and customer care for financial institutions and other regulated industries Posted March 26, 2019

Domo Stories aims to close the data literacy gap and help customers get more value from their business data Posted March 26, 2019

Integration will allow joint customers to embrace data-driven decision making Posted March 25, 2019

Mobius 9.1 can to match the velocity of evolving business user needs Posted March 21, 2019

Cogito 14.4 boosts AI capabilities Posted March 19, 2019

The offering provides greater flexibility for migrations Posted March 13, 2019

With this Cleo partnership, businesses leveraging Sage Intacct can increase their operational and transactional power by easily integrating financial management processes into their overall business processes Posted March 13, 2019

Outlaw applied best practices from other industries, such as the tools developers use to collaborate on code, to develop a better tool for keeping contracts moving Posted March 12, 2019

The new offering will help transportation, logistics and retail industries Posted March 12, 2019

Toast Guest Feedback allows restaurant owners to collect and immediately act on reviews before negative ratings impact revenue Posted March 11, 2019

Each suite contains multiple purpose-built cloud solutions Posted March 11, 2019

The applications for cognitive computing and AI are numerous and heterogeneous. Among the more mature applications are virtual sales assistants and chatbots, which are already in use on many websites. Posted March 11, 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both. Posted March 11, 2019

Lucidworks CMO Vivek Sriram discusses the challenges and benefits of using AI to moving from a data-centric approach to a human-centric approach with immersive, assistive experiences. Posted March 11, 2019

Secure patient data-sharing supports better care decisions, population health analysis, and lower health care costs Posted March 07, 2019

CX Solution Pack will offer enhanced customer experience insights from every voice conversation Posted March 06, 2019

Usabilla's user experience solution enhances SurveyMonkey's offerings and expands its international footprint Posted March 06, 2019

Score Drivers uses machine learning to automate finding correlations between open-ended text feedback and quantitative ratings Posted March 05, 2019

Foxtrot offers a platform to make the creation and deployment of RPA bots faster and easier than ever before, making it cost effective, enabling a broader set of people, and delivering rapid ROI Posted March 04, 2019

Intermedia Unite Envision helps partners to improve customer support Posted March 04, 2019

Provides flexible architecture to allow customers to choose between self-service and managed services models Posted March 04, 2019

The technology predicts how customers will interact with agents Posted March 01, 2019

Teams can now quickly and easily manage the flow of product information from partners and suppliers seamlessly via Contribute Posted March 01, 2019

OnBase Solution Accelerators for Guidewire InsuranceSuite propel IT transformation strategy for leading Canadian mutual insurer Posted March 01, 2019

With the AllSight acquisition, Informatica accelerates its data hub strategy to enable its customers with the most robust, trustworthy single source of truth for their customer data Posted March 01, 2019

The platform introduces chat bots and assistants that will interact with customers using a Natural Language UX/UI Posted February 28, 2019

Alliances enhance customer experience Posted February 26, 2019

The acquisition will boost Bridgeline's place in the e-commerce market Posted February 15, 2019

Laserfiche will offer expanded analytics tools Posted February 15, 2019

The move allows users to process unstructured data for any computer environment Posted February 14, 2019

Along with this new library, Akeneo PIM Enterprise Edition 3.0 also introduces additional features aimed at increasing productivity and collaboration Posted February 14, 2019

Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions. Posted February 13, 2019

New innovations in Adobe Experience Manager make processes easier for marketers and IT professionals Posted February 13, 2019
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