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Customer Relationship Management

Buyers' Guide

The XI Platform can synthesize disparate information from across an enterprise's first- and third-party data sources to drive high-value business decisions and foster strong relationships for companies with both customers and employees Posted May 24, 2019

Watson has helped the bank to answer more than 1.5 million customer calls and 1.4 million banker questions Posted May 23, 2019

Appian's Robotic Workforce Manager solution for Blue Prism provides improved levels of visibility and self-service to business users Posted May 22, 2019

The new Workforce Engagement enhancements use automation at key points to improve the experience for customer and employee alike Posted May 20, 2019

Helps companies using ServiceNow apply AI, machine learning, and NLP to mission-critical workflows in ITSM, customer service, and GRC Posted May 20, 2019

NC Protect identifies and secures sensitive data for enterprise social communications Posted May 20, 2019

The new FlexiCapture REST API simplifies integration and use of ABBYY's advanced capabilities all orchestrated and driven within their core business application or service Posted May 17, 2019

The companies will provide customers with powerful intelligence solutions that extract value from financial data and surface actionable information across all business functions Posted May 16, 2019

Advances in computer vision and machine learning have enabled video to be a rich source of insights that provide operational and CX intelligence Posted May 16, 2019

Anand Subramaniam, SVP-Global Marketing, eGain Corp., reflects on evolving requirements for successful interactions with today's consumers and the importance of leveraging AI, natural language processing, and machine learning Posted May 15, 2019

Mimecast Supervision will help financial organizations meet compliances Posted May 13, 2019

Dynamic Signal's Microsoft integration extends the reach of SharePoint content to employees Posted May 13, 2019

Evolves the way the platform presents insights to end users Posted May 10, 2019

Technology and cloud-solutions are continually evolving, and the sooner enterprises take the next steps toward adopting them, the sooner they can implement updates and even newer technologies with ease Posted May 10, 2019

The patent is for a proprietary tech that enables not just client-side recording, but server-side as well Posted May 10, 2019

This latest KMWorld webinar focuses on AI and how to implement strategies for employees and customers Posted May 09, 2019

Only a minority of healthcare companies have a solution for using unstructured clinical information contained in electronic health records, although a majority of companies are either implementing one or exploring their options for doing so. Posted May 08, 2019

Agile—a project management approach that stresses iteration, collaboration, and customer centricity—tops the list of innovations shaping KM programs. Posted May 08, 2019

The global market for information governance is expected to grow by more than 20% per year over the next 5 years, reaching $3.62 billion by 2023. Posted May 08, 2019

Enterprise Knowledge Practice Lead Mary Little outlines a methodology for implementing an effective knowledge management strategy in this clip from her presentation at KMWorld 2018. Posted May 07, 2019

This deployment benefits both new and existing Azure users as it provides the ability for existing users to easily scale robot deployments as needs change Posted May 06, 2019

The joint solution allows teams to glean sales information Posted May 03, 2019

Solutions help organizations manage data and documents on and off cloud, and are integrated with SAP's Intelligent Suite  Posted May 03, 2019

MarkLogic provides CMS with a flexible and cost-effective migration to AWS, and supports "cloud-first" strategy  Posted May 03, 2019

This latest webcast explores cognitive computing and AI options Posted May 01, 2019

New machine learning capabilities identify customer pain points and outliers in CX data Posted April 30, 2019

World Bank Senior KM Officer Pascual Saura discusses knowledge strategies that match contemporary corporate priorities built around short lifecycles and virtual spaces in this clip from his presentation at KMWorld 2018. Posted April 30, 2019

Keith Carlson, Relativity's new CTO, recently reflected on the role of unstructured data, changing views about data privacy, and how the e-discovery space is evolving Posted April 29, 2019

Businesses can improve customer retention and accelerate digital transformation by engaging customers via their preferred channel Posted April 26, 2019

New framework improves UX and expedites organizations' ROI Posted April 25, 2019

Verato's smart "referential matching" technology will automatically resolve duplicate records missed by EMPI Posted April 23, 2019

The acquisition will offer customers the ability to determine highly targeted audience segments to drive audience growth and generate new revenue streams Posted April 22, 2019

In a world where customers "crave self-service," having the technology in place to allow them to do this—and do it swiftly, efficiently, and correctly—is critical to satisfying customers. Posted April 19, 2019

Businesses rank customer knowledge before product and finance as the key to success. Effective knowledge management offers a way to make customers and companies happy, all at once. Posted April 19, 2019

Good CX is rooted in quickly delivering intelligent answers and insights. Customers depend on information being readily available and accessible. The three elements that make this significantly more achievable are content unification, NLP, and machine learning. In this time of limited patience and abundant competition, KM should not be overlooked as an effective tool for improving the customer experience. Posted April 19, 2019

Contextual knowledge can make the difference between delivering weak, generalized results and clear, targeted information. Well-maintained contextual knowledge can improve the speed, accuracy, and overall confidence in the knowledge base. Posted April 19, 2019

Toptal's expert network will leverage this new "digital workforce" to implement and automate repetitive, work processes and help solve critical business issues Posted April 18, 2019

The new service closes the loop in delivery, security, and custody Posted April 18, 2019

Conversation analysis system determines how companies can improve use of artificial intelligence and accelerate automation ROI Posted April 17, 2019

First National Bank Minnesota enables discovery and classification of sensitive data and improves its security posture Posted April 17, 2019

This partnership supports legal and audit certainty in real time Posted April 16, 2019

Lenovo has turned to LevaData's Cognitive Sourcing Platform which will investigate how AI and machine learning impacts Lenovo's procurement procedures Posted April 16, 2019

One Med Chart is a user-driven universal medical record and health information repository designed to give individuals the ability to monitor, improve, and keep track of their health through a user-friendly wellness app Posted April 15, 2019

Businesses - SMBs in particular - can now use OnTask-enabled Brother devices to automate document workflows for remote collaboration, detailed workflow visibility and tracking of critical documents, and more Posted April 15, 2019

Connector accelerates access to, and deployment of, InterSystems IRIS data platform Posted April 15, 2019

Search360 allows users to search seamlessly across hosted and external catalogs, view results in real-time, compare items side-by-side and checkout for approval Posted April 12, 2019

New predictive merchandising feature for digital commerce customers Posted April 10, 2019

Offerings to form standalone marketing and advertising technology company Posted April 10, 2019

This release brings forth a new paradigm in securing various types of deliveries where chain of custody and proof of delivery are critical Posted April 08, 2019

This new release supports tax compliance Posted April 08, 2019
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