SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Customer Relationship Management

Buyers' Guide

Secure patient data-sharing supports better care decisions, population health analysis, and lower health care costs Posted March 07, 2019

CX Solution Pack will offer enhanced customer experience insights from every voice conversation Posted March 06, 2019

Usabilla's user experience solution enhances SurveyMonkey's offerings and expands its international footprint Posted March 06, 2019

Score Drivers uses machine learning to automate finding correlations between open-ended text feedback and quantitative ratings Posted March 05, 2019

Foxtrot offers a platform to make the creation and deployment of RPA bots faster and easier than ever before, making it cost effective, enabling a broader set of people, and delivering rapid ROI Posted March 04, 2019

Intermedia Unite Envision helps partners to improve customer support Posted March 04, 2019

Provides flexible architecture to allow customers to choose between self-service and managed services models Posted March 04, 2019

The technology predicts how customers will interact with agents Posted March 01, 2019

Teams can now quickly and easily manage the flow of product information from partners and suppliers seamlessly via Contribute Posted March 01, 2019

OnBase Solution Accelerators for Guidewire InsuranceSuite propel IT transformation strategy for leading Canadian mutual insurer Posted March 01, 2019

With the AllSight acquisition, Informatica accelerates its data hub strategy to enable its customers with the most robust, trustworthy single source of truth for their customer data Posted March 01, 2019

The platform introduces chat bots and assistants that will interact with customers using a Natural Language UX/UI Posted February 28, 2019

Alliances enhance customer experience Posted February 26, 2019

The acquisition will boost Bridgeline's place in the e-commerce market Posted February 15, 2019

Laserfiche will offer expanded analytics tools Posted February 15, 2019

The move allows users to process unstructured data for any computer environment Posted February 14, 2019

Along with this new library, Akeneo PIM Enterprise Edition 3.0 also introduces additional features aimed at increasing productivity and collaboration Posted February 14, 2019

Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions. Posted February 13, 2019

New innovations in Adobe Experience Manager make processes easier for marketers and IT professionals Posted February 13, 2019

The deal will enable Import.io to bolster its web data integration Posted February 12, 2019

Project managers will be able to optimize the delegation of tasks and resources alongside the organization-wide manageability and visibility provided by the platform Posted February 12, 2019

Mavenlink's new Personal Utilization Manager delivers key utilization data to managers and individuals in context and in real time, negating the need to wait for weekly, monthly, or quarterly reports Posted February 12, 2019

This solution is advancing convergence, and enabling organizations to improve operational efficiency and security by employing the latest processes, technologies, and business models Posted February 11, 2019

Catalina is embarking on comprehensive digital transformation to enable retailers and brands to seamlessly connect with consumers regardless of their location Posted February 11, 2019

Customers will benefit from seamless integration with Red Box utilizing their export broker and email bridge functions to securely push both voice and highly accurate transcriptions of conversations into Global Relay Archive Posted February 06, 2019

Integrated solution offers marketing, CX, and e-commerce teams an automated, closed loop process to create and deliver content Posted February 06, 2019

The partnership strives to improve document quality Posted February 05, 2019

The partnership allows native support ranging from building map-based dashboards to visualize IoT spatial analytics to mobility scenarios for vehicle movement Posted February 05, 2019

Successful knowledge management (KM) programs focus on measuring, tracking, and optimizing the delivery of value. But how do you link your KM capabilities and activities to specific business outcomes? KM-savvy organizations define a framework for understanding KM value, review KM system and business analytics, and use a shared intelligence model to provide actionable insights for driving KM effectiveness. Let's take a closer look. Posted February 05, 2019

"For each category, KM system activities can be matched with analytics that relate to actual outcomes. Metrics for customer service could include the number of searches or views of content that happened before the correct information was located. Quality of work can be judged via feedback and ratings." Posted February 05, 2019

The integration will allow businesses to communicate with clients more transparently Posted February 04, 2019

Latest release introduces custom hiring team roles, user-defined access permissions, field recruiting app permissions, and configurable candidate consent request templates Posted February 01, 2019

This latest KM webcast explores hot topics for 2019 Posted January 31, 2019

The funding will enhance Cinnamon's AI-powered cognitive document reader Posted January 30, 2019

The platform is designed to enable the rapid deployment of end to end digital customer journeys via next generation onboarding Posted January 28, 2019

Will enable customers to manage supply chains, networks, employees, and core processes better Posted January 28, 2019

The announcement makes Syndigo an end-to-end provider of synchronized product content and syndication Posted January 24, 2019

The solution gives Microsoft customers the ability to discover data quicker Posted January 23, 2019

The move will consolidate platforms to offer cloud-based practice management and business development solutions for law firms Posted January 18, 2019

DesTech will help clients digitally transform their businesses with an easy-to-use, low-code platform. Posted January 14, 2019

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker Posted January 14, 2019

The acquisition will assist e-commerce providers deliver and maintain complete and consistent product data across their operations Posted January 10, 2019

Tax preparation expert is using eGain Virtual Assistant for on-demand help Posted January 07, 2019

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc. Posted December 28, 2018

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted December 28, 2018

A I-infused knowledge (AI knowledge), can help transform customer service and engagement. There are proven, at-scale use-cases with transformational ROI for AI knowledge. Posted December 28, 2018

The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data. Posted December 28, 2018

The new JavaScript barcode reader supports real-time localization and decoding of various 1D and 2D barcodes from static images Posted December 20, 2018

It is evident that AI knowledge is fundamental to transforming all aspects of DX. Perhaps, they are not just bread and butter to DX transformation but also kale and walnuts, for even better health and transformation! Posted December 20, 2018

"Not only does AI knowledge improve accuracy, it also speeds up the process, lowers employee turnover, lessens the number of hostile customer interactions, and results in a vastly better experience for both customers and agents." Posted December 20, 2018
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