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Customer Relationship Management

Buyers' Guide
Learn More in the Buyers' Guide!

RPA is a small segment of the software market, currently worth less than $200 million in worldwide revenues. It can only handle repetitive tasks with known data. When data formats are new and unknown, it does not know what to do. Cognitive capture is the enabler that will cause the RPA industry to grow rapidly as it broadens its capability to better understand the data and images accessed. Posted March 08, 2018

When BI is pervasive, it becomes part of the mainstream and an integral part of each worker's job. Posted March 08, 2018

The companies we have chosen this year have proven their stuff. Posted March 08, 2018

By leveraging data more effectively, organizations can better deploy AI applications to compete in future markets. Posted March 07, 2018

ID Max will help marketers grab data Posted March 02, 2018

Coveo for Microsoft Dynamics 365 brings any content ecosystem securely into Dynamics to personalize digital interactions for customers and employees Posted February 28, 2018

Canopy selected Progress Health Cloud to streamline patient digital experiences Posted February 28, 2018

SAS Visual Text Analytics allows users to prepare data for analysis, visually explore topics, build text models and deploy them within existing systems or business processes Posted February 27, 2018

Acquisition will augment Datawatch's Monarch data intelligence offering Posted February 21, 2018

Enables Priority to enhance its cloud-based ERP solutions Posted February 21, 2018

The new Software and Data Marketplace aims to eliminate current market data challenges business leaders face Posted February 15, 2018

Cognitive computing promises to change how we live and work dramatically—but how should organizations prepare now and where should resources be placed to get the greatest return in the coming era of cognitive computing? Posted February 09, 2018

Document management platform introduces enhanced CPQ and mobile features Posted January 30, 2018

The partnership allows organizations to hone critical business processes Posted January 29, 2018

The platform reduces manual data entry into ERP and departmental business systems Posted January 26, 2018

Lily now supports multiple languages so that the Lily UI can be displayed in different languages for different users. Posted January 24, 2018

Acquisition helps accelerate Talkwalker's international expansion of its leading AI-powered listening and analytics software Posted January 17, 2018

Company will focus on delivering benefits of open source search and cloud to mid­-market and enterprise customers Posted January 16, 2018

GDPR raises several risks for companies Posted January 16, 2018

Gives marketers direct access to their big data Posted January 16, 2018

Being information-driven requires relevant insights in context Posted January 15, 2018

Acquisition of Kenandy solidifies Rootstock's position as a cloud ERP provider for manufacturers and distributors on Salesforce Posted January 11, 2018

TheySay provides advanced text analytics and emotional intelligence solutions Posted January 05, 2018

OnBase Mackinac will enable users a safer environment to exchange information Posted January 04, 2018

Progress Health Cloud gives healthcare organizations the ability to create patent applications to any device Posted December 12, 2017

Docurated will integrate with Quark content automation platform Posted December 06, 2017

The integrated platform will automate and streamline services for telecommunications Posted November 30, 2017

Point and capture functionality automates data entry on mobile devices for faster transactions Posted November 28, 2017

Improvements span API management, file transfer, application development, and data analytics capabilities Posted November 21, 2017

Companies can now embed text analytics into the daily operations of the organization Posted November 15, 2017

Enhancements to text analytics engine make it easier understand customer sentiment and identify root causes to drive brand loyalty Posted November 09, 2017

New capabilities make it easier to visualize, customize, manipulate and drill down on data Posted November 08, 2017

Platform extends the functionality of Quip with embedded Live Apps, including calendars, polls, and kanban boards Posted November 07, 2017

4Point will sell, implement and support Eclipse's DocOrigin line of solutions Posted November 06, 2017

New solution automates scoring of agent calls, enabling higher call center performance and compliance Posted November 02, 2017

Acquisition targets expansion into market for product content management for multichannel commerce Posted October 25, 2017

Enables companies to easily prove they are complying with the regulation Posted October 25, 2017

New reports allow users to tap into the thought process of the machine-learning algorithms beneath Auto-Target and Automated Personalization Posted October 19, 2017

Company will be able to better analyze survey results and other critical business data such as call center interactions, social media and past-purchase information in a single, intelligent database. Posted October 16, 2017

Workday Prism Analytics will allow users to access and analyze any type of data to answer HR and finance questions Posted October 11, 2017

Accelerates transformation with personalized mobile-first interactions Posted October 06, 2017
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