SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Customer Relationship Management

Kendo UI now meets all 17 criteria including mobile accessibility, help for individuals with low vision as well as cognitive and learning disabilities Posted October 05, 2018

The SDL Multilingual eDiscovery solution will allow legal professionals to translate any document, anywhere Posted October 05, 2018

Wrike Integrate allows users to automate complex workflows at scale across people and teams Posted October 03, 2018

Adobe Acrobat Document Cloud will centralize how people connect and use PDFs Posted October 02, 2018

InterSystems IRIS for Health extends the power of the data platform with healthcare-specific capabilities necessary to build today's real-time connected care solutions Posted October 02, 2018

Brightspot 4.0 offer users with a variety elements to customize content Posted October 01, 2018

The acquisition will allow Slack to further unify chat, email, and boost search Posted October 01, 2018

The partnership will help ZaiLab grow in the cloud-based contact center industry Posted September 26, 2018

Accelerates patient onboarding and routing to physicians Posted September 26, 2018

The integration allows IT to identify active user accounts Posted September 26, 2018

The platform gives researchers real-time feedback from customers Posted September 25, 2018

With the iRODS rule engine framework, users can completely automate an organization's data management policy Posted September 24, 2018

The agreement brings Veritas' enterprise data management portfolio to all eligible federal, state, local, and tribal government agencies Posted September 18, 2018

Using CognitiveScale's Cortex5, Keller Williams will increase the velocity of its AI initiative implementation Posted September 17, 2018

Solution automates processes to help marketing and sales teams clean data, focus on the right targets, and scale operations Posted September 12, 2018

Investment will power the marketing technology and digital commerce company's growth Posted September 11, 2018

DRG uses Talend Cloud to provide healthcare market intelligence Posted September 10, 2018

The ability to manage rich media has become essential for departments throughout the enterprise. DAM systems bring efficiency to the search process. Posted September 10, 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers. Posted September 10, 2018

The acquisition will allow iManage to bolster key risk and compliance processes Posted September 07, 2018

The partnership will allow the two entities to collaborate on tech solutions to create industry standards, best practices, and more Posted September 07, 2018

Volusion gives merchants new pathways to sales Posted September 06, 2018

The partnership will provide customers with greater control over their content planning Posted September 05, 2018

The General uses eGain for customer self-service on its website and will soon roll out eGain's cobrowse technology Posted September 03, 2018

DarkShield allows data governance teams to structure, classify, and audit data in unmasked or masked condition Posted August 31, 2018

Idea Lab integrates search within content creation Posted August 30, 2018

New cloud application for legal and a growing suite of offerings for legal customers Posted August 29, 2018

CXone helps organizations improve CX, better reach Millennial and Gen Z customers, and address GDPR requirements Posted August 29, 2018

After implementing a cloud-based data vault using WhereScape Data Vault Express for Snowflake, the company can now respond more quickly to business questions, better evaluate historical trends, and get a more complete picture of its many datasets Posted August 27, 2018

Platform merges content, automation, and machine learning to change the way customer-facing teams work Posted August 21, 2018

The acquisition will enhance Serviceware's ESM platform Posted August 17, 2018

The acquisition gives Aderant e-billing capabilities Posted August 17, 2018

The integration allows Relativity clients to maximize both tools in seamless, automated way Posted August 16, 2018

The partnership will allow companies to incorporate metadata from a variety of leading CRM packages Posted August 15, 2018

M-Bridge is an integration platform that allows teams to integrate key apps for better collaboration and document sharing Posted August 14, 2018

The text by Rosette boosts NICE's ability to gain insights from customer conversations Posted August 09, 2018

Programmable Conversations will connect interactions across a variety of platforms Posted August 08, 2018

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit. Posted August 07, 2018

We are surrounded by knowledge, bombarded by information, and inundated with data. Scarcity of knowledge, information, and data is not our problem. We have an abundance. Sifting through it all to find the useful, valuable, and actionable bits is the problem. It reminds me of the Ancient Mariner's complaint of "Water, water everywhere but not a drop to drink." Posted August 07, 2018

Before Looker, Five Guys JV's reporting was a time-consuming process that required input from the development team Posted August 06, 2018

The Rapid Commerce solution increases business value for e-commerce Posted August 03, 2018

The acquisition adds legal cloud platform to Netgain's suite of products Posted August 02, 2018

The integration with MessageBird enables businesses to provide SMS fallback for urgent messages to ensure customers receive the intended communication regardless of internet access Posted August 02, 2018

The acquisition will expand intelligent work platforms for law firms and corporate legal departments Posted August 01, 2018

The merger will allow Nintex to create new tools to better optimize enterprise functions Posted August 01, 2018

The Agreements Network's legal reference layer is a novel tool for tracking important information like chain of custody for assets, but also supports creation of new products that will transform legal contracting Posted August 01, 2018

IDERA will boost support for customers invested in ERP and CRM systems Posted July 31, 2018

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools. Posted July 30, 2018

Beyond security and collaboration features, the firm chose the solution for its integrations with Harper Grey's existing core systems, creating a synergy involving AI-based automation and workflows. Posted July 17, 2018
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