SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Customer Relationship Management

Verato's smart "referential matching" technology will automatically resolve duplicate records missed by EMPI Posted April 23, 2019

The acquisition will offer customers the ability to determine highly targeted audience segments to drive audience growth and generate new revenue streams Posted April 22, 2019

In a world where customers "crave self-service," having the technology in place to allow them to do this—and do it swiftly, efficiently, and correctly—is critical to satisfying customers. Posted April 19, 2019

Businesses rank customer knowledge before product and finance as the key to success. Effective knowledge management offers a way to make customers and companies happy, all at once. Posted April 19, 2019

Businesses rank customer knowledge before product and finance as the key to success. Effective knowledge management offers a way to make customers and companies happy, all at once. Posted April 19, 2019

Good CX is rooted in quickly delivering intelligent answers and insights. Customers depend on information being readily available and accessible. The three elements that make this significantly more achievable are content unification, NLP, and machine learning. In this time of limited patience and abundant competition, KM should not be overlooked as an effective tool for improving the customer experience. Posted April 19, 2019

Contextual knowledge can make the difference between delivering weak, generalized results and clear, targeted information. Well-maintained contextual knowledge can improve the speed, accuracy, and overall confidence in the knowledge base. Posted April 19, 2019

Toptal's expert network will leverage this new "digital workforce" to implement and automate repetitive, work processes and help solve critical business issues Posted April 18, 2019

The new service closes the loop in delivery, security, and custody Posted April 18, 2019

Conversation analysis system determines how companies can improve use of artificial intelligence and accelerate automation ROI Posted April 17, 2019

First National Bank Minnesota enables discovery and classification of sensitive data and improves its security posture Posted April 17, 2019

This partnership supports legal and audit certainty in real time Posted April 16, 2019

Lenovo has turned to LevaData's Cognitive Sourcing Platform which will investigate how AI and machine learning impacts Lenovo's procurement procedures Posted April 16, 2019

One Med Chart is a user-driven universal medical record and health information repository designed to give individuals the ability to monitor, improve, and keep track of their health through a user-friendly wellness app Posted April 15, 2019

Businesses - SMBs in particular - can now use OnTask-enabled Brother devices to automate document workflows for remote collaboration, detailed workflow visibility and tracking of critical documents, and more Posted April 15, 2019

Connector accelerates access to, and deployment of, InterSystems IRIS data platform Posted April 15, 2019

Search360 allows users to search seamlessly across hosted and external catalogs, view results in real-time, compare items side-by-side and checkout for approval Posted April 12, 2019

New predictive merchandising feature for digital commerce customers Posted April 10, 2019

Offerings to form standalone marketing and advertising technology company Posted April 10, 2019

This release brings forth a new paradigm in securing various types of deliveries where chain of custody and proof of delivery are critical Posted April 08, 2019

This new release supports tax compliance Posted April 08, 2019

KMWorld 2019 is seeking experienced knowledge, content, search, and enterprise experts who can provide practical, hands-on information, case studies, and instruction Posted April 04, 2019

The strategic partnership is to address growing demand for enhanced CX and transforming the company's processes Posted April 04, 2019

Knowledge-enabled suite includes resource management, project delivery, proposal automation, VoC, and new WorkCenter dashboard Posted April 04, 2019

ABBYY Vantage empowers business users to accelerate digital transformation goals Posted April 04, 2019

The funding will bring the company's platform to a broader number of customer experience professionals. Posted April 03, 2019

To be flawless, chatbots and other AI-driven apps need to be in sync with the overall knowledge base Posted April 03, 2019

Enterprise data platform will enable health systems to create a holistic patient view, eliminate data silos and improve patient experience Posted April 02, 2019

Partnering with Alteryx will not only streamline workflows for tax technologists, it will also provide greater efficiency through enhanced data automation and analysis Posted April 01, 2019

The partnership will bring mobile-first pay, communication, and staffing technology together Posted March 29, 2019

Additional intelligence and deeper AI partnerships will be added to DocuSign Agreement Cloud offering Posted March 29, 2019

Industry partners join forces to connect data and gather insights fueled by AI and intelligent services  Posted March 28, 2019

This partnership aims to deliver a complete solution for technical support and customer care for financial institutions and other regulated industries Posted March 26, 2019

Domo Stories aims to close the data literacy gap and help customers get more value from their business data Posted March 26, 2019

Integration will allow joint customers to embrace data-driven decision making Posted March 25, 2019

Mobius 9.1 can to match the velocity of evolving business user needs Posted March 21, 2019

Cogito 14.4 boosts AI capabilities Posted March 19, 2019

The offering provides greater flexibility for migrations Posted March 13, 2019

With this Cleo partnership, businesses leveraging Sage Intacct can increase their operational and transactional power by easily integrating financial management processes into their overall business processes Posted March 13, 2019

Outlaw applied best practices from other industries, such as the tools developers use to collaborate on code, to develop a better tool for keeping contracts moving Posted March 12, 2019

The new offering will help transportation, logistics and retail industries Posted March 12, 2019

Toast Guest Feedback allows restaurant owners to collect and immediately act on reviews before negative ratings impact revenue Posted March 11, 2019

Each suite contains multiple purpose-built cloud solutions Posted March 11, 2019

The applications for cognitive computing and AI are numerous and heterogeneous. Among the more mature applications are virtual sales assistants and chatbots, which are already in use on many websites. Posted March 11, 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both. Posted March 11, 2019

Lucidworks CMO Vivek Sriram discusses the challenges and benefits of using AI to moving from a data-centric approach to a human-centric approach with immersive, assistive experiences. Posted March 11, 2019

Secure patient data-sharing supports better care decisions, population health analysis, and lower health care costs Posted March 07, 2019
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