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Customer Relationship Management

Buyers' Guide

With TomTom's new Long Distance EV Routing API, users can route from A to B beyond one charge Posted August 20, 2019

Crowd Machine rolls out continuous rapid digital transformation platform Posted August 20, 2019

Built on Salesforce Sales Cloud and Salesforce Community Cloud, the solution helps owners and franchisees to easily and consistently onboard hotels, maintain brand standards, and respond to sales opportunities Posted August 19, 2019

SES Direct to streamline communications across their network Posted August 19, 2019

KMWorld Awards are designed to celebrate the success stories of knowledge management Posted August 15, 2019

With this designation, Smartsheet is able to greatly expand its marketshare in the work collaboration space - now approved for use by federal agencies and government contractors Posted August 15, 2019

The move brings unparalleled suite of possibilities for merchants and shoppers alike Posted August 13, 2019

Step Two principal consultant Rebecca Rodgers defines the digital employee experience (DEX) as a lesser-known and undervalued cousin to the user/customer experience model and explains why it matters in this clip from KMWorld 2018. Posted August 13, 2019

All proceeds will be used to fund Lucidworks' continued growth and expansion Posted August 12, 2019

Insurer powers knowledge-intensive processes with AI-driven approach  Posted August 12, 2019

The acquisition strengthens its US & global leadership role in the growing Learning Management System (LMS) Market Posted August 09, 2019

Experience Platform Query Service and Data Science Workspace are now live Posted August 08, 2019

This new feature allows for management and control of web-based APIs across IT infrastructure Posted August 08, 2019

New Data App allows Odaseva users to anonymize all personal data in Salesforce Sandbox environments with One Click Posted August 08, 2019

Adds trusted identity at device level; released under Apache 2.0 license for rapid adoption in consumer and industrial IoT use cases Posted August 07, 2019

Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics Posted August 07, 2019

The money will help Stratifyd expand its business Posted August 06, 2019

The move is to strengthen ABBYY's leadership role in digital transformation Posted August 05, 2019

Compliance with new U.S. data privacy laws requires the right information management strategy Posted August 01, 2019

The acquisition of global PropTech innovator with market-leading lease abstraction solution strengthens MRI's end-to-end offering, while saving clients time and money Posted August 01, 2019

The company is introducing an Intelligent CX Platform, No-Touch Information Management, and Continuous Cloud Innovation Posted July 31, 2019

The cloud platform competency is achieved by Microsoft partners who have passed a series of rigorous technical exams, have met the Azure revenue threshold, and have excellent client references Posted July 30, 2019

Adobe Sign for small business now completes the toolbox for small companies to fully digitize their business Posted July 30, 2019

A-dec wanted to modernize its knowledge management system with AI guidance to deliver fast, accurate, and consistent answers across omnichannel touchpoints Posted July 26, 2019

The updates include enhanced Data Matcher, Branch Data, and Data Diagnostics Posted July 25, 2019

New update brings Hybrid Learning and adds pattern clustering, DevOps tools, and enhanced cloud capabilities Posted July 24, 2019

The updates include added support for Microsoft SQL on Linux and more robust operational capabilities to streamline automation administration Posted July 24, 2019

Enterprises will be able to use Azure's machine learning technology to enrich Glassbox insights Posted July 23, 2019

The George Washington University is delivering next-gen cognitive service management with BMC Helix Posted July 19, 2019

Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET Posted July 18, 2019

The search features available in the Twitter search box are quite extensive and include Boolean, special terms or "field" qualifiers such as hashtags, and even qualifiers reflecting the nature of the content or "sentiment" Posted July 17, 2019

Converse is an all-channel communications solution Posted July 16, 2019

Healthcare technology company improves medication adherence solution implementations through adaptive data preparation technologies Posted July 12, 2019

Native connector for Amazon EventBridge allows easy access to customer experience data across the organization Posted July 11, 2019

Winners will be showcased in a special section on the KMWorld website and in the November/December 2019 edition of KMWorld magazine! Posted July 11, 2019

Progress Corticon 6.0 delivers a faster, more powerful, and easy to use automated digital decisioning system Posted July 11, 2019

New move underscores eStruxture's commitment to offer more choice for enterprises worldwide Posted July 10, 2019

In this latest webinar experts discuss AI-driven search and text analytics Posted July 10, 2019

The acquisition enhances critical AI capabilities to transform shopping experiences and boost conversions Posted July 10, 2019

Additional capital will be used to enrich the platform, grow the business, and scale global operations Posted July 09, 2019

Enables speed and trust for analyzing application information in a hybrid cloud environment Posted July 08, 2019

Strategic goals and objectives while integrating AI should include creating an effortless experience for customers; enabling those closest to the customer; supporting collaboration; and allowing a consultative support approach. Posted July 08, 2019

How can current technology solutions be used to improve the speed and effectiveness of information flow? Do we need to bring structure to unstructured information? Posted July 08, 2019

The more systems and subsystems we attempt to stitch together, the greater the unpredictability. Posted July 08, 2019

How a great KM brand looks is different for every organization, but it is always a reflection of the people and mission that KM is designed to serve. Take a deep dive into your organizational culture to determine the language, look, and feel that will resonate best. Then, promote and leverage the KM brand at every opportunity to remind employees of the KM resources available to them. Posted July 08, 2019

As organizations continue to recognize the value of data as an asset, the market for data quality solutions will grow. Posted July 08, 2019

The blending of the digital and physical experiences is as inexorable as this phenomenon is horizontal. Edge computing is the gateway for this confluence in which each respective experience enhances the other for increased customer satisfaction and data-driven profits. Posted July 08, 2019

The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements. Posted July 08, 2019

This webcast offers insight into complimentary tools for Office 365 Posted July 03, 2019

Instagram itself has the barest of search capabilities, but there is a solution Posted July 03, 2019
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