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Customer Relationship Management

Digital marketing platform improves campaign functionality Posted February 10, 2016

Enterprise content management and business process management are converging Posted February 09, 2016

Video and transcript from from the keynote at KMWorld 2015. Susan E. Feldman (CEO, Synthexis Cognitive Computing Consortium), a long-time technology analyst, discusses a new innovative approach to knowledge management that addresses the complex problems enterprises face today. Posted February 05, 2016

New solution enables enterprises to automate and tailor their customer onboarding processes Posted February 02, 2016

The combination of capabilities will become the foundation of new healthcare solutions Posted January 28, 2016

D&B Credit provides simple search and filtering capabilities Posted January 27, 2016

Magneto Commerce Order Management enables retailers to deliver orders faster and easier than before Posted January 27, 2016

RapidMiner enables Tableau users with limited data science skills to generate their own predictive results Posted January 26, 2016

File It 4.0 enables users to quickly create, access, and manage contracts and customer materials from a secure repository Posted January 25, 2016

Ministries will integrate BPM platform with its customer relationship management and enterprise resource planning systems. Posted January 18, 2016

In a deal that is slated to close in Q1 2016, NICE Systems is purchasing customer analytics vendor Nexidia Posted January 14, 2016

eMDoc will allow doctors to have real-time access to patient records Posted January 12, 2016

Able to translate personalized content across the globe, ensuring consistent, high-quality customer experience. Posted January 11, 2016

A $50 million investment in Series D funding will help propel Sisense's growth and innovation in big data analytics for business decision makers Posted January 11, 2016

New solutions address the need for instant access to information no matter where it is stored in an increasingly mobile, social, and connected world Posted December 16, 2015

University improves student retention rates and customer experience with CRM integration. Posted December 14, 2015

New mobile application provides visual analytics, reporting, and dashboarding Posted December 07, 2015

Digital Experience Cloud blends Ektron and Episerver Posted November 19, 2015

Clarabridge delivers faster value from customer feedback data Posted November 12, 2015

Multi-channel customer service and support Posted November 11, 2015

Releases Experience Platform 8.1 Posted October 20, 2015

We are a country full of busy people on the move. We're migrating in greater numbers to urban areas, and we also travel more for work and pleasure. For the most part, we plan our own travel and are always on the look out for ways to soften our landing in a new place or streamline our daily routine. Our smartphones are the new travel agent and concierge, helping us find the best sushi, the cheapest place to stay, and the easiest way to get around. And as they say, "there's an app for that." Posted October 19, 2015

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases. Posted October 01, 2015

Supporting citizen engagement, service case management and resolution Posted September 28, 2015

Self-service technology, whether in store or online - is a value add today's connected customer has come to expect. With competition plentiful and differentiation difficult, one bad customer experience can be the difference between a loyal customer - that keeps spending with your brand - and a dissatisfied customer that takes their business elsewhere and never comes back. Posted September 28, 2015

Personalized real-time communications with customers Posted September 22, 2015

The digital transformation of the workplace is creating a new paradigm in customer service; an evolutionary tipping point that has created a new model of how businesses engage with their customers. Posted September 15, 2015

Further insights for omni-channel customer centers Posted September 02, 2015

We published our first KMWorld Trend-Setting Products list nearly a decade-and-a-half ago because we wanted to bring some clarity to the sometimes elusive knowledge management needs of our subscribers. Posted September 01, 2015

"Cognitive computing is the solution to big data. Companies are collecting a lot of information and are having trouble processing it, but if there is a cognitive layer you can more accurately detect an issue." Posted September 01, 2015

Launches new version of Lily Enterprise Posted August 18, 2015

Adds community software to customer experience platform Posted August 17, 2015

While that might sound like a simple question - and one that would provoke a flippant response along the lines of ‘well yes, we've been mobile for years' - what it means to be truly mobile is changing so your customer service might not be as ready as you previously thought… Posted August 17, 2015

Assessing sales rep knowledge, behavior Posted August 10, 2015

Toward seamless global customer experiences Posted August 04, 2015

New digital experience delivery model Posted June 30, 2015

Hybris unveils Financial Services Accelerator Posted June 09, 2015

Delivering enhanced Salesforce implementation Posted June 05, 2015

Real-time social customer service and engagement Posted May 29, 2015

Boosts KM adoption Posted May 22, 2015

Completely redesigned user experience Posted April 20, 2015

Behavior-based automated programs Posted April 13, 2015

Speeds translation for enhanced customer experiences Posted April 07, 2015

Extends customer engagement Posted March 24, 2015

Delivers contextually relevant content to consumers Posted March 23, 2015

Blends Telerik Sitefinity CMS and Sitefinity Digital Experience Cloud Posted March 18, 2015

Unify customer information in cloud and on-premise systems Posted March 03, 2015

Acquires Aia Holding, enhances smart process applications Posted March 02, 2015
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