Customer Relationship Management

Social media marketing from Sitecore

Introduces Sitecore Social Powered by Komfo Posted July 14, 2014

KM for customer service

RightAnswers launches SmartService Posted June 30, 2014

Bettering Web self-service

Moxie Software rolls out new solution Posted June 27, 2014

1000bulbs.com casts spotlight on ERP

Full suite of operational modules suitable for e-commerce Posted June 25, 2014

A boost for B2B marketers

Seismic launches new sales enablement platform Posted June 23, 2014

Kenshoo manages marketing and sales assets more efficiently

Advanced search, tagging, filtering, rating and reporting capabilities Posted June 18, 2014

Why Support Matters: How to select a vendor with strong customer support

The Business Intelligence (BI) space is changing rapidly, and organizations are moving toward end-to-end solutions that provide mobile and cloud capabilities. Posted June 13, 2014

Combining customer experience, dynamic case management

Eccentex and Genesys partner Posted June 11, 2014

Cars.com streamlines its e-commerce channel

Mapping incoming data sets against each other to help consumers find the cars they want Posted June 11, 2014

Collaboration and co-browsing for enhanced customer experiences

Pegasystems to acquire Firefly provider Profeatable Posted June 10, 2014

It’s time to talk about customers

...They are the lifeblood of your organization, and your employees likely aren't talking about them enough.... Posted May 28, 2014

Boosting sales force automation

Pegasystems upgrades SFA platform Posted May 26, 2014

Contextualizing customer experience

New version of SDL Web released Posted May 22, 2014

The MCC improves search for users

Achieves high level of medical care to Canadians through the evaluation of physicians Posted May 21, 2014

Real-time big data marketing from Sitecore

Introduces Experience Database Posted April 30, 2014

Clarabridge acquires Market Metrix

Adds enterprise feedback management, case management and operational analytics Posted April 09, 2014

Finding the right person for the job

Implementing a sourcing and marketing solution Posted April 07, 2014

SpringCM introduces Salesforce apps

Launches File it! and Get it! Posted April 03, 2014

Mobile marketing and analytics

Sitecore apps for iPad, Windows 8.1 tablets Posted March 12, 2014

Social customer service

Conversocial introduces Conversations Posted March 12, 2014

Clarabridge and Expion partner for social media marketing

Alliance heightens brand analytics Posted March 11, 2014

Attensity unveils Analyze 6.3

Enhanced customer analytics Posted February 25, 2014

Complaints management for financial institutions

Aptean introduces Respond to U.S. market Posted February 20, 2014

Merchant Warehouse enhances mobile customer support

Mobile online forms, multimedia self-help resources, etc. Posted February 03, 2014

Creating a positive customer experience

Extensive research into customer experience shows (and common sense affirms) that those who have a positive customer experience are far more likely to purchase again from the same company, less likely to defect and more likely to promote the company to others. What might be a surprise is the dollar amount into which the positive ratings translate. Posted January 31, 2014

Complete customer experience management in the cloud

SDL launches unified suite Posted January 27, 2014

Maine adds efficiency to the unemployment claim process

Omni-channel program is designed to accept unemployment claims via the state's call center or online through a self-service portal Posted January 22, 2014

Sitecore to integrate Microsoft Dynamics

Robust e-commerce platform for personalized online shopping Posted January 14, 2014

Online travel site uses market intelligence to ward off competition

Building a data-driven competitive advantage in the industry Posted January 08, 2014

Verint Systems to buy KANA Software

Cash deal valued at $514 million Posted January 07, 2014

Bitrix24 boosts its social intranet for SMBs

Strengthening telephony, CRM and collaboration features Posted December 12, 2013

KANA releases significant new version of its enterprise solution

Unifies multilingual, multinational customer service across channels Posted December 10, 2013

Getting social with Web experience management

Bridgeline Digital adds new module to iAPPS platform Posted December 09, 2013

EpiServer releases V. 7.5 Commerce

Combines .NET e-commerce, content management Posted December 04, 2013

IKEA chooses partner for POS systems

"A complete solution provided by a single source." Posted December 02, 2013

Clarabridge simplifies customer experience management

Introduces Clarabridge Version 6.1 Posted November 22, 2013

Sitecore acquires CommerceServer.net

Adds integrated e-commerce capabilities to platform Posted November 21, 2013

Coveo expands Salesforce product line

Introduces Coveo for Salesforce Communities Posted November 20, 2013

Unleashing data integration with Kapow 9.3

Broader data acquisition, enhanced exploration and distribution capabilities Posted November 18, 2013

Mobile banking service launched in South Africa

Customer support is managed quickly and consistently via phone and SMS texting Posted October 30, 2013

2013 KMWorld Promise and Reality award finalists

The winners of the KM Promise and the KM Reality awards will be formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference at the Renaissance Downtown Hotel in Washington, D.C. Posted October 29, 2013

Unified “smart process application” from Kofax

Launches TotalAgility 7.0 development and deployment platform Posted October 09, 2013

EXFO leverages knowledge in real time

Access to contextual knowledge from across the Salesforce platform Posted October 07, 2013

Integrated cloud-based workforce management

NewVoiceMedia introduces ContactWorld Perform Posted October 03, 2013

Building loyalty with a customer-centric culture

"It is our job to make it easy for customers to act on their thoughtfulness wherever they wish to engage with us." Posted September 26, 2013

Salesforce.com, Workday to unite their clouds

Comprehensive cloud-based solutions Posted September 19, 2013

KMWORLD Trend-Setting Products of 2013

The common thread running through all the products listed here is the unique value—and potential value—they offer the organization, its workers and their various constituencies. Posted September 01, 2013

Broadening crowdsourced knowledge from Moxie

New mobile app, life edit and drag-and-drop Posted August 26, 2013

Aptean upgrades Saratoga CRM

Enhanced user performance Posted August 16, 2013

Crafter Software expands WEM suite

Adds two Web experience management offerings Posted August 09, 2013
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