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Customer Relationship Management

The new KMWorld survey results are presented in the Fall 2016 Edition of the KMWorld Buyers' Guide, a new resource that is now available for download Posted November 29, 2016

Offerings help improve customer communications and automate transaction processing Posted November 22, 2016

Enables clients to automate document and data processes and now also analyze the data and content involved in these processes for insight into trends, customers, and constituents Posted November 22, 2016

Extends customer engagement optimization portfolio to digital engagement Posted November 16, 2016

Company can build a single customer view, bringing together data from each of its business units to create a unified subscriber database. Posted November 14, 2016

New solution helps insurers convert member feedback across various channels into actionable insights Posted November 11, 2016

Mopria will enable Samsung Galaxy users to print photos, documents, and web pages Posted November 09, 2016

The partnership combines Forrester's Customer Experience Index methodology, benchmark data, and engagement program with Verint Enterprise Feedback Management Posted November 08, 2016

Semantria for Excel 5.0 combines quantitative and qualitative data to help companies boost customer loyalty and sales Posted November 04, 2016

Release 16 Enhancement Pack allows deeper customer engagements through digital experiences Posted November 02, 2016

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers. Posted October 31, 2016

Most companies have tons of valuable content that is collecting virtual dust, and it could be used for customer engagement. Posted October 30, 2016

Salience 6.2 adds emoji analytics, email processing, and enhanced named entity recognition Posted October 20, 2016

Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations. Posted October 17, 2016

Helps Salesforce customers centralize their documents in the cloud and migrate from disparate and legacy content tools Posted October 04, 2016

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best. Posted October 01, 2016

Upgraded software products target digital transformation initiatives Posted September 27, 2016

Aimed at helping Sitecore customers and partners offer richer and more personal experiences for all Sitecore websites, including Sitecore Commerce Posted September 16, 2016

Designated as the KMWorld Trend-Setting Products of 2016, the offerings listed here hold the promise for the marketplace—even if the marketplace has not yet realized it. Posted September 01, 2016

Calabrio provides a unified workforce optimization solution that records, captures, and analyzes customer engagement center interactions Posted August 30, 2016

Verint Real-Time Speech Analytics rules engine can identify the presence or absence of words and phrases, as well as the sentiment expressed Posted August 24, 2016

With Deep Learning technology at the core of its speech engine, Dragon solutions provide improved speech recognition Posted August 16, 2016

New reporting component takes verbatim comments and creates sentiment analysis Posted August 15, 2016

"Macy's On Call" answers store navigation details provided by department, brand and product category, and offers insight into the in-store services available at each test location. Posted August 04, 2016

Acquisition will enable business productivity and collaboration software vendor Quip to expand more quickly Posted August 02, 2016

Apollo's image management capabilities, now part of ChartMaxx enterprise content management, help healthcare organizations capture, manage and access information and content Posted August 02, 2016

Lexalytics' SaaS text and sentiment analytics platform on Azure expands the options available to enterprise customers. Posted August 02, 2016

Summer 2016 release offers capabilities for quality and efficiency in RFP and content management Posted July 29, 2016

Acquisition adds digital customer engagement solutions and enhances AI capabilities Posted July 22, 2016

Program allows users to access and index documents in IntelliChief from the screens of ERP and line-of-business apps Posted July 18, 2016

Organizations will be able to view transcripts of customer interactions alongside the rest of their information Posted July 14, 2016

RightAnswers Community aims to help organizations provide a better brand experience and resolve customer service issues faster Posted July 08, 2016

K2's Appit update introduces SmartStarters, provides deeper DocuSign integration, and highlights a new REST broker with Swagger compatibility Posted July 06, 2016

MaritzCX leverages predictive modeling to help businesses proactively boost customer experience and increase customer retention Posted July 01, 2016

Customer intelligence platform improves support for large teams while introducing a new set of text analytics tools Posted June 30, 2016

iSIGN's electronic signature solution integrates with Majesco solutions for insurers Posted June 29, 2016

Client-side data capture feature for consumers and corporate users speeds up payment and onboarding processes Posted June 27, 2016

Acquisition of HP Exstream, HP Output Management, HP TeleForm, and HP LiquidOffice expands OpenText's CCM portfolio Posted June 23, 2016

Companies will enter new markets and channels and expand their existing product technology relationship Posted June 20, 2016

Springboard is aimed at helping enterprise customers sort through their corporate information Posted June 15, 2016

Partnership aims to make customers' digital experiences more relevant Posted June 14, 2016

Incorporating document workflow solutions can help fuel greater efficiency for hospitals and health systems Posted June 08, 2016

The company's entire portfolio, including customer analytics, engagement management, and workforce optimization solutions, are now available in the cloud Posted June 06, 2016

Automation software addresses pain points in manufacturing, retail banking, and higher education and helps organizations to share content across multiple channels Posted May 25, 2016

New communications compliance, archiving, and analytics solution Posted May 24, 2016

In addition to speeding customer resolution, the solution from Appian also has reduced average call times in the United Matbouli Group call center from five minutes to three minutes... Posted May 16, 2016

New program seeks to address growing demand for customer experience software Posted May 11, 2016

The Verint Enterprise Feedback Management solution enables users to embed surveys directly into existing mobile applications and IoT devices Posted May 10, 2016
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