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Customer Relationship Management

New cloud-based content hub delivers single cloud-native platform for content production, management, and delivery Posted April 27, 2017

Combination of scanners, software, services, and partnerships offers seamless integration into customer environments Posted April 25, 2017

Lionbridge app for Oracle Marketing Cloud helps marketers improve multilingual marketing campaigns Posted April 20, 2017

inCloud ecosystem allows customers to extend contact center cloud initiatives Posted April 17, 2017

Organizations will be able to analyze internet data and internal documents using one platform Posted April 10, 2017

New software helps human resources departments design more effective voice of the employee programs Posted April 06, 2017

Cloud capture and invoice processing solution enhances the accounts payable process Posted April 06, 2017

CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data Posted April 05, 2017

Today, nearly every organization professes its commitment to delivering outstanding customer experiences. But achieving that goal can be very difficult, especially since customers use so many different channels and devices. As the hub for customer interactions, contact centers often feel the brunt of this challenge and are expected to continually improve the quality and efficiency of service interactions… Posted March 31, 2017

Can I share a pet peeve with you? It's this phrase, something I both read and hear way too often: "If you're like me, you'll…

"Wait, I'll what? I'll think that Joe Blow is the best musician ever? That everybody hates snow? That I want a hoverboard? That Brand X is better than Brand Y? That blue in the popular color this year so I should invest in blue clothing? That Celebrity Z is overrated—or underestimated?…
Posted March 31, 2017

Consolidates legacy EMR data in a single repository Posted March 29, 2017

DocsConverter converts Microsoft Office documents to formats suitable for viewing on the web Posted March 28, 2017

This latest KMWorld webinar explores a variety of techniques for boosting productivity and collaboration Posted March 24, 2017

New Confirmit Horizons capabilities improve ease of use and drive deeper insight discovery Posted March 24, 2017

Combination provides marketers with full content asset lifecycle management on a single platform Posted March 17, 2017

Smartling integration connects customers with the IBM Watson Language Translator Posted March 09, 2017

KMWorld's list of the 100 Companies that Matter in Knowledge Management for 2017 provides unique insight into the changing knowledge management market Posted March 09, 2017

Enables one-click installation of PandaDoc from the Microsoft AppSource page Posted March 09, 2017

The suite extends data connectivity to Salesforce, SugarCRM, Veeva CRM, Microsoft Dynamics, and Oracle Sales Cloud Posted March 06, 2017

New solution addresses productivity stagnation with ‘topic computing' for the cloud-era workplace Posted March 02, 2017

Our annual list of 100 Companies That Matter in Knowledge Management features organizations that manifest innovation, ingenuity, resourcefulness, usefulness, collaboration, community, expertise and that help their customers attain such qualities. Posted March 01, 2017

Enterprise search, sentiment analysis, and text analytics solution allows users to leverage SQL to access data in various repositories Posted February 23, 2017

Solution helps users to analyze key drivers behind social topics through a self-service design Posted February 08, 2017

Joint solution provides CX professionals with qualitative research and quantitative analysis Posted February 08, 2017

Acquisition will enable Auxilio to meet growing demand from healthcare customers for comprehensive IT security solutions Posted January 19, 2017

MaritzCX-Temkin partnership allows MaritzCX customers to access 6 years of CX benchmarking data across 20 industries Posted January 19, 2017

Nexidia Analytics incorporates capabilities from NICE and the company's Nexidia acquisition Posted January 13, 2017

Mobile solution integrates into retailers' mobile applications and store technology Posted January 11, 2017

Eliminates the need to key data into ERP accounts payable non-purchase order invoice data Posted January 10, 2017

New features increase productivity and business efficiency by routing manual actions Posted December 09, 2016

ABBYY.cloud provides natural language processing technology to increase speed of document digitization and semantic analysis Posted December 08, 2016

Supports end-to-end social customer service approach to address heightened service expectations Posted December 07, 2016

New KMWorld survey results are presented in the Fall 2016 Edition of the KMWorld Buyers' Guide, a resource that is now available for download Posted November 29, 2016

Offerings help improve customer communications and automate transaction processing Posted November 22, 2016

Enables clients to automate document and data processes and now also analyze the data and content involved in these processes for insight into trends, customers, and constituents Posted November 22, 2016

Extends customer engagement optimization portfolio to digital engagement Posted November 16, 2016

Company can build a single customer view, bringing together data from each of its business units to create a unified subscriber database. Posted November 14, 2016

New solution helps insurers convert member feedback across various channels into actionable insights Posted November 11, 2016

Mopria will enable Samsung Galaxy users to print photos, documents, and web pages Posted November 09, 2016

The partnership combines Forrester's Customer Experience Index methodology, benchmark data, and engagement program with Verint Enterprise Feedback Management Posted November 08, 2016

Semantria for Excel 5.0 combines quantitative and qualitative data to help companies boost customer loyalty and sales Posted November 04, 2016

Release 16 Enhancement Pack allows deeper customer engagements through digital experiences Posted November 02, 2016

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers. Posted October 31, 2016

Most companies have tons of valuable content that is collecting virtual dust, and it could be used for customer engagement. Posted October 30, 2016

Salience 6.2 adds emoji analytics, email processing, and enhanced named entity recognition Posted October 20, 2016

Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations. Posted October 17, 2016

Helps Salesforce customers centralize their documents in the cloud and migrate from disparate and legacy content tools Posted October 04, 2016

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best. Posted October 01, 2016

Upgraded software products target digital transformation initiatives Posted September 27, 2016
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