Interested in great customer relationships? Check out our CRM Evolution and Smart Customer Service Conferences this April

Competitive Intelligence

Buyers' Guide
Learn More in the Buyers' Guide!

Enhancements provide tools to detect and prevent customer churn Posted March 20, 2018

Insights allows businesses to tap into artificial intelligence for customer insights Posted March 20, 2018

New improvements turn internal and external unstructured data from all omni-channel sources into meaningful sales and customer service insights Posted March 08, 2018

The companies we have chosen this year have proven their stuff. Posted March 08, 2018

ID Max will help marketers grab data Posted March 02, 2018

Maana Q provides knowledge workers with a intuitive user experience Posted March 01, 2018

Canopy selected Progress Health Cloud to streamline patient digital experiences Posted February 28, 2018

The new Software and Data Marketplace aims to eliminate current market data challenges business leaders face Posted February 15, 2018

Cognitive computing promises to change how we live and work dramatically—but how should organizations prepare now and where should resources be placed to get the greatest return in the coming era of cognitive computing? Posted February 09, 2018

Solution harnesses semantic enrichment of documents with full-text search to accelerate the delivery of relevant scientific content and discovery of insights Posted February 08, 2018

Gives lawyers insights to relevant or risky language in documents, and CIOs flexibility to deploy solutions optimized for the task Posted January 31, 2018

GDPR raises several risks for companies Posted January 16, 2018

U.S. Legal Support clients now have access to comprehensive solutions that cover all aspects of the eDiscovery process in one place Posted December 20, 2017

Lex Machina Legal Analytics platform helps to give attorneys an advantage at trial Posted December 19, 2017

Improvements span API management, file transfer, application development, and data analytics capabilities Posted November 21, 2017

Adds Collaborative Project Management for Advanced Analytics Posted November 20, 2017

Companies can now embed text analytics into the daily operations of the organization Posted November 15, 2017

Enhancements to text analytics engine make it easier understand customer sentiment and identify root causes to drive brand loyalty Posted November 09, 2017

Companies will collaborate to provide market-leading analytics services and strategic consulting to financial service organizations Posted November 07, 2017

Natural language processing AI platform delivers key insights from any kind of text Posted October 30, 2017

New reports allow users to tap into the thought process of the machine-learning algorithms beneath Auto-Target and Automated Personalization Posted October 19, 2017

New T-Switch enables organizations to deploy AI to drive better customer experiences while maintaining compliance Posted September 29, 2017

Klue has launched with $4 million in funding to address the problem of effectively collecting, curating, and distributing competitive intelligence. Posted September 27, 2017

The offerings on our list of 2017 KMWorld Trend-Setting Products result from innovation and imagination, as well as from evolution, gaining additional features over time. The products reflect the ingenuity of the developers and the diversity of invention. More than anything else, our 2017 Trend-Setting Products have captured our attention because of their ability to meet business needs by transforming information into insight. Posted September 14, 2017

KMWorld 2017 is co-located with Taxonomy Boot Camp, Enterprise Search & Discovery, SharePoint Symposium, and the Text Analytics Forum Posted August 03, 2017

KMWorld 2017 offers programming that focuses on leading-edge practices that enables attendees to gain knowledge to build strong organizations Posted June 29, 2017

The new AI capabilities will allow users to translate text in any language Posted June 28, 2017

New solutions combine the Hortonworks Data Platform with the IBM Data Science Experience and IBM Big SQL Posted June 14, 2017

SaaS solution puts advanced active machine learning capabilities help users unlock the value of social and voice-of-customer data Posted June 05, 2017

Four key new features in Tableau 10.3 Posted June 02, 2017

Enterprise content management capabilities from DocStar now embedded in Epicor ERP Posted May 30, 2017

Lighthouse and Discovia will help clients manage the cost of e-discovery, compliance, and risk management as data volumes and data types continue to increase Posted May 25, 2017

Artificial intelligence acquisition will enable new conversational interfaces for Cisco's collaboration suite Posted May 15, 2017

New product release offers AI conversational surveys, omni-channel case management, and CX-focused machine learning to support CX Posted May 03, 2017

New software helps human resources departments design more effective voice of the employee programs Posted April 06, 2017

New funding round will be used to accelerate R&D and further global expansion Posted April 03, 2017

Partnership allows pharmaceutical companies to derive competitive intelligence from Dow Jones Factiva content using Linguamatics NLP-based text analytics Posted March 30, 2017

New Confirmit Horizons capabilities improve ease of use and drive deeper insight discovery Posted March 24, 2017

Combination provides marketers with full content asset lifecycle management on a single platform Posted March 17, 2017

KMWorld's list of the 100 Companies that Matter in Knowledge Management for 2017 provides unique insight into the changing knowledge management market Posted March 09, 2017

Our annual list of 100 Companies That Matter in Knowledge Management features organizations that manifest innovation, ingenuity, resourcefulness, usefulness, collaboration, community, expertise and that help their customers attain such qualities. Posted March 01, 2017

Helps users find, understand, and trust information to improve confidence in the analyses based on existing data resources Posted February 10, 2017

Gives legal professionals secured control of the e-discovery process anywhere, anytime Posted January 31, 2017

Mobile solution integrates into retailers' mobile applications and store technology Posted January 11, 2017

New KMWorld survey results are presented in the Fall 2016 Edition of the KMWorld Buyers' Guide, a resource that is now available for download Posted November 29, 2016

Court Wire app now available on Eikon financial markets desktop Posted November 29, 2016

Web data harvesting platform now available as a cloud service Posted November 18, 2016

Search KMWorld