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Collaboration

Buyers' Guide
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Anyone who's worked in a large group knows one simple truth: getting things done is way more difficult than it should be. Organizations are not aligned around common goals. They too often waste what should be a competitive advantage: the collective expertise, skills and capabilities within the organization. Or, as Lew Platt of Hewlett-Packard once put it, "If only HP knew what HP knows, we would be three times more productive." The hard problems that organizations face... Posted May 11, 2010

The rise of social media is changing how companies interact with customers. A wealth of information is available for enterprises looking to enhance their efforts in voice of the customer analysis, customer response and agent and self-service. Many companies are seeking guidance to leverage this information for organizational excellence. The LARA framework was designed to meet these challenges, providing a customized program enabling you to effectively LISTEN... Posted May 11, 2010

You won't find an an Enterprise 2.0 (E2.0) expert on the planet who doesn't recommend running a pilot before you go organization-wide with your E2.0 platform solution. And you won't find one here. At NewsGator, nine out of 10 of our customers start with a pilot before they deploy enterprisewide. And for two good reasons: to test the technology in their environment, and to learn valuable lessons they can apply in a broader deployment. This article offers concrete suggestions... Posted May 11, 2010

With or without the influence of social media, enterprise data is taking on some of the same characteristics as social media. Data structure is mixed between structured, semi-structured and unstructured; at worst, it arrives at ever-accelerating rates, in near real time; demand is growing for access in real time; and it continues to span multiple, incompatible repositories. A common example: sales or service reps correspond with customers and each other by email... Posted May 11, 2010

Social media is fundamentally changing how businesses and their customers interact. Nowhere will the impact of the social Web be stronger, or more beneficial, than in service and support. Customers have always helped each other, and social technologies give them new, more scalable platforms for helping even more. There's a proliferation of social technologies, but a small number of integrated features can help make support social. Support communities are the most popular... Posted May 11, 2010

Not surprisingly, "social networking" found almost immediate footing in the customer-facing segments of organizations. There's something uniquely "customer-servicey" about it… we talked to five vendors in the social network space—Attensity, Consona, Lucid Imagination, NewsGator and Open Text. Even though they agree that social networking will revolutionize business, they take distinctly different approaches toward the subject... Posted May 11, 2010

Global 360 extends and enhances Posted May 05, 2010

Partners with Amazon Web Services Posted May 05, 2010

Axceler introduces ControlPoint 3.8 Posted April 19, 2010

New solutions from FatWire Posted April 14, 2010

MindTouch integrates with SugarCRM Posted April 14, 2010

DLT Solutions and GovLoop partner Posted April 14, 2010

Socialcast's enterprise activity stream engine Posted March 22, 2010

New Enterprise 2.0 tools Posted March 15, 2010

Adenin introduces IntelliEnterprise Version 10 Posted March 08, 2010

Software AG christens new solution Posted March 08, 2010

Crown Partners unveils new connector Posted March 01, 2010

Introduces LiveCycle Managed Services Posted March 01, 2010

Posted March 01, 2010

When we established our list of 100 Companies That Matter 10 years ago, "knowledge management" was just beginning to be a recognized term in the boardroom. KM is not now (nor will it ever likely be) a household word. Nor is it an application. It's an attitude, a commitment to excellence and innovation shared by the companies, large and small, on this list. A decade ago, a lot of vendors were so intoxicated by their technology that they tried to woo their customers with dazzling features, capabilities they thrust upon clients without fully understanding their legitimate needs. Now, in 2010, that's no longer true. The firms on this list are true solution providers that are dedicated to understanding what their customers need and delivering elegant technology for the requirements of the knowledge economy... Posted March 01, 2010

New research services and delivery models Posted February 23, 2010

Support for iPhone, iPad Posted February 22, 2010

MuseGlobal and Capgemini partner Posted January 27, 2010

Latest addition to Open Text lineup Posted January 20, 2010

Extends government sevices, capabilities Posted January 20, 2010

5280 Solutions adds to its product line Posted January 06, 2010

Improves customer experience and employee productivity Posted December 28, 2009

Platformic introduces complete, integrated platform Posted December 21, 2009

Facilitates early case assessment Posted November 23, 2009

Caspio releases V. 6.5 Posted November 16, 2009

SpringCM leaps forward Posted November 16, 2009

New software from Jive Posted November 09, 2009

To power search for social software platform Posted October 28, 2009

As 2010 approaches, collaboration continues to be a hot topic. Strangely enough, one thing hasn't changed about collaboration, despite the rise of Web 2.0 infiltrating the work force: The vast majority of collaboration continues to take place through e-mail, with knowledge workers passing file attachments... Posted October 28, 2009

Bridgeline Software introduces V. 2.8 Posted October 21, 2009

SpringCM debuts 2010 connector Posted October 21, 2009

LiveCycle Enterprise Suite 2 Posted October 14, 2009

Low-cost deployment of Web sites, intranets and portals Posted October 14, 2009

Inquira's iConnect for Siebel Contact Center Posted October 14, 2009

Clarabridge identifies customer sentiment Posted October 07, 2009

Active Endpoints Announces ActiveVOS 7.0 Posted September 30, 2009

NewsGator releases Social Sites 3.0 Posted September 30, 2009

eTouch releases SamePage 4.2 Posted September 16, 2009

Novell introduces new application Posted September 16, 2009

IBM unveils new ECM software Posted September 02, 2009

Altadyn debuts new platform Posted August 26, 2009

Effective harvesting of knowledge Posted July 22, 2009

Socialtext encourages collaboration Posted July 13, 2009

MindTree extends its reach Posted July 08, 2009
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