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Cognitive Computing

Buyers' Guide
Learn More in the Buyers' Guide!

The InSight SaaS content services platform unlocks value from data to drive revenue and better decision making Posted October 11, 2018

These two new tools will support marketing teams Posted October 10, 2018

Unlike rule-based systems that start breaking down as decisions become more complex, AI reasoning helps make decisions with a flexible approach, working with incomplete or ambiguous information and by comparing similar decision-making scenarios from the past. The output could be the final decision or be one of the decisions in a larger customer engagement and contact center management process. Posted October 09, 2018

Tracking and reporting on metrics associated with any search system is key to understanding the success of the system. Posted October 09, 2018

Making good decisions is central to successful businesses. For customer service, this means moving away from rigid scripting and rule-based systems into a more intelligent understanding of the problems customers face. Posted October 09, 2018

Intelligent automation extends to every aspect of the Tangoe Atlas Platform and its managed services including touch-free processing of invoices, integration, reporting and analytics, and optimization Posted October 08, 2018

The SDL Multilingual eDiscovery solution will allow legal professionals to translate any document, anywhere Posted October 05, 2018

Wrike Integrate allows users to automate complex workflows at scale across people and teams Posted October 03, 2018

Adobe Acrobat Document Cloud will centralize how people connect and use PDFs Posted October 02, 2018

InterSystems IRIS for Health extends the power of the data platform with healthcare-specific capabilities necessary to build today's real-time connected care solutions Posted October 02, 2018

Brightspot 4.0 offer users with a variety elements to customize content Posted October 01, 2018

SearchStax Cloud Solr allows support for Solr in the Google Cloud Platform Posted October 01, 2018

The acquisition will allow Slack to further unify chat, email, and boost search Posted October 01, 2018

The integration allows IT to identify active user accounts Posted September 26, 2018

The solution provides applications and users access to unstructured data Posted September 25, 2018

The platform gives researchers real-time feedback from customers Posted September 25, 2018

With the iRODS rule engine framework, users can completely automate an organization's data management policy Posted September 24, 2018

Enables hybrid analysis of structured and unstructured data from corporate document Posted September 24, 2018

Blue Prism adds Visual Perception skill to its Digital Workforce via ABBYY FlexiCapture, giving enterprises more data extraction and insight capabilities Posted September 20, 2018

The agreement brings Veritas' enterprise data management portfolio to all eligible federal, state, local, and tribal government agencies Posted September 18, 2018

Using CognitiveScale's Cortex5, Keller Williams will increase the velocity of its AI initiative implementation Posted September 17, 2018

Investment will power the marketing technology and digital commerce company's growth Posted September 11, 2018

To build a practical framework for understanding what kinds of capabilities will be the key success factors for the intelligence economy, we need first to look hard at what kinds of cognitive tasks or capabilities are going to come into play to enable the innovations we will need as we partner more closely with machines. Can we delegate cognitive processes to silicon colleagues? How will we make judgments about what we need to retain as human responsibilities versus what we can partially or fully automate? Posted September 10, 2018

If the early computers reinforced the existing world-view, the Internet upended worldview after worldview. We learned that control doesn't scale: If you want to build something really, really big, you have to get rid of the centralized management functions. We learned that customers joined in conversational networks know more about a business' products than the business does. We learned what a democracy is like when everyone truly has a voice, even when those voices are telling lies and tearing down democratic institutions. Posted September 10, 2018

A process called technology-assisted review (TAR) is applying machine learning to the review of electronically stored information, with the potential to save clients time and money by avoiding the review of documents that are not relevant. Most of the largest law firms and many U.S. government agencies including the Department of Justice are deploying TAR or have recognized its value. Yet many attorneys and judges are still unfamiliar with TAR and unsure how to apply it. Posted September 10, 2018

Proactive risk assessment is applicable to any form of risk organizations might encounter, from fraudulent transactions to network availability. Although law enforcement risk threatens lives whereas enterprise risk threatens funds, the same shrewd combination of big data management and machine learning techniques can empower organizations to proactively detect, investigate and minimize risk while maximizing big data's ROI. Posted September 10, 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers. Posted September 10, 2018

Role IQ measures a collection of skills an individual needs to be successful in their role Posted August 31, 2018

Users will gain access to GPU accelerated applications Posted August 31, 2018

Knowledge graphs and graph-based data, in general, are becoming increasingly important for addressing various data management challenges Posted August 29, 2018

The acquisition will enhance Serviceware's ESM platform Posted August 17, 2018

This gives companies transparency when it comes to GDPR and other security requirements Posted August 16, 2018

Treatment Advisor will utilize data and machine learning to help clinicians better predict outcomes and treat patients Posted August 14, 2018

The text by Rosette boosts NICE's ability to gain insights from customer conversations Posted August 09, 2018

Process Director's patented technology supports digital transformation Posted August 08, 2018

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit. Posted August 07, 2018

We are surrounded by knowledge, bombarded by information, and inundated with data. Scarcity of knowledge, information, and data is not our problem. We have an abundance. Sifting through it all to find the useful, valuable, and actionable bits is the problem. It reminds me of the Ancient Mariner's complaint of "Water, water everywhere but not a drop to drink." Posted August 07, 2018

The Agreements Network's legal reference layer is a novel tool for tracking important information like chain of custody for assets, but also supports creation of new products that will transform legal contracting Posted August 01, 2018

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools. Posted July 30, 2018

Latest release helps enterprise support, success, and sales teams work smarter and drive revenue Posted July 13, 2018

Linguamatics I2E will provide artificial intelligence (AI) to extract information from both free text and codified data in an electronic medical record; to compare extracted data with guidelines; and to return evidence, recommendations and an audit trail to automate or semi-automate approval of claims. Posted July 10, 2018

Cognitive computing is changing the way future generations will utilize search Posted July 02, 2018

We're familiar with the near-term portion of the time spectrum—from femtosecond lasers used in eye surgery to high-frequency trading in milliseconds on the major securities exchanges. Unfortunately, the extreme opposite end of the time spectrum, the "deep future" receives little if any attention. Decisions in fields such as genetic engineering, nuclear energy, geopolitics and the like can have serious implications for human civilization. But the impact of those decisions might not become apparent for many thousands of years and hundreds of generations. Posted July 02, 2018

The fact is that the effects of AI and cognitive computing will be even broader than current traditional computing systems. As we incorporate more and more data sources for better results, we also increase the likelihood of affecting more lives and more organizations. Posted July 02, 2018

Machine learning systems can look at data without instructions about how we think the pieces go together. The AI finds correlations and assembles them into webs of connection. Posted July 02, 2018

Using a common data model, researchers send queries to data sets of collaborating health systems. Posted July 02, 2018

The IoT will encompass three fundamental realms of society. They include aspects of personal life, public life and professional life. In most cases, each device will continuously transmit or receive data via direct internet connectivity. Posted July 02, 2018
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