Knowledge Management - KMWorld Magazine

Unilever improves consumer interaction

Posted October 01, 2008

IBM launches ECM-wide initiative

e-Discovery goes Big Blue Posted October 01, 2008

KM reaps benefits worldwide for insurers

Knowledge management solutions are being used globally in the insurance industry—in both large companies and small—to simplify research for customer information, to better manage files and to ensure coverage for claims... Posted September 29, 2008

Competitive Advantage for All
Strategic Knowledge Management for
All Industries and All Sizes

Information is power, and harnessing that power is critical in today's fast-paced, global business environment. Workers need to use vital content in strategic, efficient ways to create and support best practices that help companies operate effectively... Posted September 29, 2008

A New Concept in Search

With the exponential increase in unstructured information, enterprises are seeking new ways to improve not only the search and retrieval process but to identify tools to manage, capitalize on and leverage their information... Posted September 29, 2008

Planning for Adaptive Customer Support

With accelerating business cycles, every part of a company must be ready to adapt to a fluid business environment. For the customer-support organization, this often means being prepared to absorb corporate acquisitions... Posted September 29, 2008

Access, Mobility, Economical Scalability
Three Steps to Email Knowledge Management

Access to information in active and archived emails is critical. Email, in its purest definition, is a store-and-forward method of writing, sending, receiving and saving messages over electronic communication systems (Wikipedia)... Posted September 29, 2008

Ready for ECM 2.0? Good. It’s Here.

As business embraces Web 2.0 technologies, what will happen to enterprise content management? There are several important issues raised by Web 2.0: New ways of working; More and better metadata... Posted September 29, 2008

The Search is On
Optimizing Search for the Customer Service Environment

When it comes to customer service, search is fundamental. Contrary to common perception, the biggest reason search fails is not ineffective search engine technology. The real problem is that we tend to ask the wrong questions... Posted September 29, 2008

Six Keys to KM Success
Lessons Learned from the Global 2000

Customer service has emerged as one of the few remaining differentiators that businesses can sustain over time. Companies that are winning in this environment provide "stand-out" customer service by using knowledge... Posted September 29, 2008

The Long Tail of Enterprise Content
Getting A Handle On It

Organizations have applied the 80/20 rule in addressing the challenges posed by the vast amount of content and other digital assets created in the course of doing business. They have generally focused their efforts on the 20%... Posted September 29, 2008

The Human Side of Knowledge Management
Unlocking People Potential in the Knowledge Economy

With its emphasis on people, process and technology, knowledge management (KM) is often considered an academic discipline, a "nice to have" complement to the core business, and an investment that may pay dividends... Posted September 29, 2008

Custom Business Views for Oracle BI

Oracle Business Intelligence provides a BI platform that includes many components enabling customers to address their BI requirements for operational, tactical and strategic reporting. Customers' reporting needs can be met... Posted September 29, 2008

Power to the People
Getting Ready for Next-Generation Knowledge Management

Over the years, companies have developed an effective set of guiding principles for knowledge management. The best practices leading to successful knowledge management implementations have been tested and refined... Posted September 29, 2008

Looking for Identity in a 2.0 World

Knowledge management has always had an identity problem. With its unclear business objective and vague value proposition (for many business leaders, at least), KM has had an uphill climb to respectability for years. Posted September 29, 2008