Business Process Management - KMWorld Magazine

Bonitasoft for BPM

Introduces Bonita BPM 6 Platform Posted June 10, 2013

Kofax introduces Analytics for Capture

Actionable information, process optimization Posted June 05, 2013

Bringing silos together with Appian Records

Act on enterprise data through a single social interface Posted May 09, 2013

Improving services and saving money for Oklahoma citizens

Analyzing business processes and consolidating IT projects to achieve savings in software licensing and technology maintenance costs Posted May 06, 2013

Customizable mobile content apps from Nuxeo

Nuxeo Mobile for iOS or Android Posted April 11, 2013

Eccentex releases AppBase 5.0

Tools and AppTemplates for business analysts Posted April 02, 2013

Eco-friendly packaging provider chooses cloud-based solution

Creates wide range of automated business tools Posted April 01, 2013

Predictive project management from LiquidPlanner

V. 4.3 adds checklists and conversation threads Posted March 26, 2013

EIM: “ERP" for unstructured information from OpenText

Enterprise information management Posted March 19, 2013

Blending CRM with BPM

New customer engagement hub from Pegasystems Posted February 28, 2013

Sony Network Entertainment storefront moves to the cloud to improve workflow

Managers have greater visibility into what the team is working on, and operators have a more consolidated resource for task assignments Posted February 11, 2013

Purpose-driven BPM from TIBCO

New intuitive Web user interface in Nimbus Control 9 Posted February 06, 2013

Laserfiche announces Version 9

Features forms, BPM, Office integration Posted January 25, 2013

Kofax unveils new digital mailroom with process analytics

Announces Kofax Mailroom Automation Posted January 24, 2013

Toward a more mobile SharePoint

Atidan introduces SharePoint 2013 application framework Posted January 21, 2013

Customization tool resolves customer issues faster

Bringing process automation to Salesforce Posted January 21, 2013

Metalogix and Cardinal Solutions partner for SharePoint

Migration, storage and replication solutions Posted January 16, 2013

Air carrier embarks on BPM route

Improves process accuracy, visibility and efficiency for workforce Posted January 14, 2013

Direct Discovery for big data

Attivio and QlikTech partner Posted January 14, 2013

Mobile accounts payable automation

Kofax goes iOS, Android with MarkView Posted January 09, 2013

Blending ECM and BPM: Laserfiche 9

Tools for better decision-making Posted January 08, 2013

3D project management from Dassault Systèmes

Designed for AEC companies Posted January 07, 2013

Revolution! How Knowledge Workers Adapt to New Rules

There was a time when the height of knowledge worker empowerment was the telephone and manila folders. Then came technologies like business process management, enterprise content management and customer relationship management to automate the more repetitive and structured tasks. Flash forward to current times and take notice that a knowledge worker revolution is emerging to deal with modern complexities such as the rapid change in customer and management expectations as well as government regulations combined with current business-to-business consumerization and bring your own device trends. Legacy apps can't keep up and the introduction of dynamic case management (DCM) is filling the gap. Success in the modern business environment is driven by proper and timely decision-making. . . . Posted January 06, 2013

Customer-Centricity Driving Change for BPOs

Customer-centricity—the practice of aligning business processes and services around the needs of the customer—is driving organizations to understand, manage and improve the customer experience from end to end. Often, systemic and functional silos exist between customer interaction points and the processing parts of the organization, especially when part or all of the customer support and processing functions are outsourced (onshore or offshore). These silos can make it very difficult to align an organization to support a customer-centric strategy. In particular, organizations that leverage captive shared-service organizations or third-party outsourcing partners are challenged to understand how service is delivered and to leverage these partners to take on more case management and knowledge work. . . . Posted January 06, 2013

Adaptive Case Management in a Worksocial World

The concept of "social business" is gaining attention because it promises to create a more open, fluid and responsive business environment. The problem is that the much-hyped "enterprise social platforms" such as Yammer, Jive and Salesforce Chatter are incapable of delivering on this vision because they are wholly disconnected from a work context. Enterprise social tools may increase communication, but communication about what? They create yet another siloed platform, cut off from broad enterprise processes, systems and data. This deficiency is particularly apparent in adaptive case management (ACM) work patterns. ACM requires a combination of structured process and unstructured collaboration, but the two must both be firmly grounded in the events, data and enterprise systems relevant to a given case. . . . Posted January 06, 2013

Moving Along from BPM to Case Management

I make a salmon dish my family likes. It's very simple, but it has certain elements that make it seem fancier than it is. We had guests over once, and served it. Like any polite dinner guest, our friends asked for the recipe. I found myself saying, "It's not so much a recipe as a process." I couldn't believe my own words. I guess I was already pondering this White Paper and how I could possibly contribute to it. But it made me think. Bear with me for a minute while I torture a metaphor to within an inch of its life: Making this dish doesn't involve any rules or measurements. It is pretty much the same every time, though, because it has so few moving parts. You do this: Slice a few potatoes very thinly. Overlap them so they're sort of like fish scales—we call them "fans"—on a cast-iron griddle in segments that approximate the size of your salmon fillets. Begin to fry them. Slice shallots and place on top of the potatoes. . . . Posted January 06, 2013

Simplifying project management

LiquidPlanner releases Version 4 Posted December 12, 2012

Bottom-up BPM: Three reasons to start small but think big

Reduce your exposure to failure and increase your chance of success Posted December 12, 2012

BPM helps charity revamp its budget process

Practical care and support to members of the armed forces, veterans and their families Posted November 19, 2012

Mortgages go mobile with Kofax

Speeding processing, easing customer experience Posted October 25, 2012

Meeting e-discovery challenges with a Web-based solution

Custom workflow creation and automation Posted October 22, 2012

New data capture SDK from ABBYY

Auto-learning and auto-classification Posted October 18, 2012

Integrify to introduce 55 new features in 55 days

Heightening process improvement Posted October 12, 2012

Smarter airport operations

Managing the needs of passengers, tenants and airport operations, while controlling costs Posted October 10, 2012

Kapow, CapTech partner for SharePoint migration

Higher-quality, lower-cost integration projects Posted September 21, 2012

KMWorld Trend-Setting Products of 2012

"This marks the tenth anniversary of our Trend-Setting Products list..." Posted September 01, 2012

Targeting KPIs for better business performance

"KPIs (Key performance indicators) are best chosen and understood in the context of strategic plans that identify goals at a higher level..." Posted September 01, 2012