Business Process Management

Hamilton unifies its technology environment

Delivering functionality for handling service requests, permits and licensing, work orders and assets Posted August 25, 2014

Medcor’s ERM system leads to healthier organization

Deploys Integrify for enterprise request management Posted August 18, 2014

Beyond BPM:
How to Bring Better Productivity to Knowledge Work

The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker." —Peter F. Drucker, Management Challenges for the 21st Century. Posted August 06, 2014

Open source BPM and workflow from Colosa

Releases ProcessMaker 3.0 Posted July 22, 2014

Partnering for Alfresco BPM

BP3, Sixtree and Fluxicon join forces for Activiti Posted July 21, 2014

Teaming up for life science ECM

Alfresco, Generis and USDM partner Posted June 17, 2014

Combining customer experience, dynamic case management

Eccentex and Genesys partner Posted June 11, 2014

Eccentex integrates with Box for dynamic case management

Better content sharing and collaboration in the cloud Posted June 04, 2014

Unlocking knowledge and streamlining product creation

Integration between engineering teams and organizations in the supply chain Posted May 28, 2014

Boosting sales force automation

Pegasystems upgrades SFA platform Posted May 26, 2014

Fresno County gains better visibility into its business processes

Meeting the needs of IT, communications, facilities and fleet departments Posted April 28, 2014

K2 goes mobile with iOS app

Any K2 task across any process Posted April 16, 2014

Perceptive Software launches Evolution

New platform for process and content Posted April 08, 2014

OpenText takes BPM a step forward

Releases Process Suite Posted March 20, 2014

K2 unveils Appit for SharePoint

No-code workflows Posted March 17, 2014

BI helps medical group meet ACA data needs

Provide physicians with ready access to pertinent information Posted March 17, 2014

Develop and deploy rich, smart process applications

Kofax takes to the cloud Posted March 10, 2014

Open source business process management

Red Hat launches JBoss BPM Suite 6 Posted March 05, 2014

Secure data exchange from Safe-T

Releases Safe-T Box 5.0 Posted February 26, 2014

Law firm integrates cloud-based request management

Avoids high development and maintenance costs Posted February 19, 2014

Bank customers gain enhanced mobile capabilities

Check deposit, bill pay, new customer onboarding, new account openings and mortgage application processing Posted February 10, 2014

Improved document management, scanning

MicroPact upgrades entellitrak platform Posted February 04, 2014

BPM: keeping it flexible

"Our clients are carrying out transactions such as processing credit card data, so we have to ensure a high level of compliance in our support. Posted January 31, 2014

Crestron improves collaboration and decision-making

Deploys BP Logix's Project Director to keep pace with grow Posted January 27, 2014

Maine adds efficiency to the unemployment claim process

Omni-channel program is designed to accept unemployment claims via the state's call center or online through a self-service portal Posted January 22, 2014

Metalogix offers free SharePoint migration tool

Introduces Migration Expert Posted January 21, 2014

Kofax introduces Mobile Capture Platform

Rapid development and deployment of smart capture apps Posted January 20, 2014

KANA launches new LAGAN Enterprise

Designed for government "Digital First" initiatives Posted January 15, 2014

Airport moves to cloud platform

Combines process automation, native mobile application access and a social collaboration interface Posted January 13, 2014

Online travel site uses market intelligence to ward off competition

Building a data-driven competitive advantage in the industry Posted January 08, 2014

How BPM Brings Order From Chaos in M-commerce

Shopping for gifts, groceries, and everything great and small is now not only 24/7, it's also mobile. The smartphone-as-a-wallet is rapidly changing the way we can pay for purchases: m-commerce (mobile commerce) has arrived. Sweet. I'm happy to not have to juggle a phone and a wallet everywhere. But when we process professionals take a look at this, what do we see behind the convenience? There are significant process challenges behind the app that allows us to pay with our phones. The purchase process needs to work—securely and simultaneously—with. . . . Posted January 05, 2014

The Alarming State of Traditional BPMS

It's no secret that productivity is the key to successful business. More and more companies nowadays are turning to automating process management to facilitate business growth, increase productivity and reduce costs. They pay close attention to the business process management (BPM) concept—a systematic approach to making an organization's workflow more efficient and improving business performance outcomes and operational agility. . . . Posted January 05, 2014

Transform Customer Experience in Two Steps Using Case Management

Technology analysts and consultants don't like to keep things simple. It's pretty obvious, really, since "simple" isn't good for their business. The same goes for customer experience, where toolkits and practices have emerged that cover business culture, strategy and governance as a means of achieving customer satisfaction and loyalty. But sometimes keeping things simple is a better approach. Most businesses are looking for quick wins to justify further investment in customer experience initiatives. It is possible to transform customer experience by focusing on only two key areas: process improvement and empowering your employees. . . . Posted January 05, 2014

The Promise of Cloud Provisioning

Today's economic landscape is characterized by extreme competition, demanding customers, commoditization of products and services and pressure to cut costs. There is an increasing pressure on every organization to do more with less.

In such a demanding and competitive environment, an organization's success depends on its ability to achieve efficiencies through effective management of its business processes. The market share and competitive leadership of the organization depends on the continuous improvements and optimization of its processes. Agility and operational performance are the need of the hour for today's businesses. . . .
Posted January 05, 2014

Case Management Modeling: Creating Systems of Engagement

The past couple of years have seen a fairly dramatic shift away from process-first BPM approaches toward more dynamic case management solutions. Why the shift? Why is the market turning?

One reason is flexibility. Organizations require systems that can accommodate the variability of real-world business scenarios that are collaborative, information-intensive, subjected to incremental changes, driven by outside events, and responsive to progressive requests from knowledge workers. While BPM is excellent at codifying processes, it is not an optimal tool for accommodating variability and incremental change in real time. . . .
Posted January 05, 2014

Making the Case for Case

There's been a nearly invisible shift in the business process business, but it is having an enormous impact. Business process management (BPM) is a deeply ingrained support mechanism behind almost every transaction in every organization. . . . Posted January 05, 2014

New BI analytics from Yellowfin

Unveils platform Version 7 Posted December 09, 2013

IBM beefs up BYOD infrastructure

To acquire mobile device management provider Fiberlink Communications Posted November 26, 2013

Interneer unveils MobileApps for iOS

Build and manage native, enterprise BPM applications Posted November 19, 2013

Unleashing data integration with Kapow 9.3

Broader data acquisition, enhanced exploration and distribution capabilities Posted November 18, 2013

Deeper Bloomfire integration into Salesforce

Also unveils public leaderboard for community engagement, expertise location Posted November 18, 2013

Appian beefs up BPM

Introduces new version of suite featuring ‘SAIL' Posted October 30, 2013

Concept Searching, Enterprise Knowledge join forces

Partner for KM and information management solutions Posted October 29, 2013

2013 KMWorld Promise and Reality award finalists

The winners of the KM Promise and the KM Reality awards will be formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference at the Renaissance Downtown Hotel in Washington, D.C. Posted October 29, 2013

Accounts payable smart process application from Kofax

First solution built of TotalAgility 7.0 Posted October 24, 2013

Unified “smart process application” from Kofax

Launches TotalAgility 7.0 development and deployment platform Posted October 09, 2013

KMWORLD Trend-Setting Products of 2013

The common thread running through all the products listed here is the unique value—and potential value—they offer the organization, its workers and their various constituencies. Posted September 01, 2013

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