Vivisimo helps organizations unlock and optimize the true business value of information—regardless of application or source—to drive collaboration, innovation, real-time decisions and actionable insight. Vivisimo’s Velocity Platform provides an easy-to-use solution for locating the information and expertise needed for better productivity and performance throughout the organization, and an advanced platform for developing search-based applications. Our Customer eXperience Optimization solution is a search-based application that connects sales, account management and customer service professionals with all of the information they need to engage customers and create an outstanding experience that encourages loyalty, long-term relationships and repeat business.

Vivisimo Velocity Platform
Vivisimo Velocity Platform is a comprehensive Information Optimization platform providing secure access to all of the information that professionals need inside or outside their enterprise, regardless of application, format or location. Independent researchers have given Velocity high marks in the areas of connectivity, security, federation, interface flexibility and relevance.

Vivisimo CXO Suite
Vivisimo CXO (Customer eXperience Optimization) Suite provides a unified workspace for sales, account management and customer service professionals, giving them the knowledge and up-to-date information about customers, products and other topics they need for top performance. CXO presents relevant information from all of your important enterprise systems--including CRM, CMS, e-mail, support ticketing, wikis, supply chain and more—in an easy-to-use interface that gives them the visibility and insight needed to resolve customer issues, maximize sales opportunities and build strong, long-term relationships.

Vivisimo CXO for Customer Service
During a typical day, a customer service agent will have to look in multiple different applications and repositories to locate product information, customer account history, support incidents, troubleshooting procedures and other information. With agents searching through so many different sources of information, it is little wonder that poor customer service is a leading cause of customer defection. Vivisimo CXO (Customer eXperience Optimization) for Customer Service gives agents a single workspace to access information from all of the different systems they need to use, ensuring that they have the right information and making it much easier to deliver outstanding service.

Vivisimo CXO for Sales and Account Management
An IDC study found that the average sales person spent 14 hours per week searching for marketing collateral and customer information to prepare for sales meetings. That’s more than one-third of an average work week and a huge drain on sales productivity. Vivisimo CXO (Customer eXperience Optimization) for Sales and Account Management ensures that all sales and account management professionals have complete, up-to-the-minute information about their customers, as well as the right case studies, brochures, and product information needed to address customer needs, tailor service offerings and drive revenue and long-term relationships.

Vivisimo CXO Mobile
The need to keep in touch with what’s going on with customers and colleagues doesn’t stop when employees leave the office. Whether on service calls, at sales meetings or somewhere in between, your customer-facing professionals need to know when an important issue comes up, need to be able to find that critical piece of information, and need to be able to update other team members from their mobile device. With support for iPad, iPhone and Android devices, CXO Mobile provides access to the information your customer-facing professionals need to deliver outstanding service even when they are on the go.

Vivisimo Velocity Platform for Government
Vivisimo’s Velocity Platform provides capabilities that improve information access, re-use and collaboration across the full range of government activities. From internal knowledge portals that enhance agency performance to intelligence analysis, military operations and public-facing websites, Velocity helps government agencies fulfill their missions and deliver value to taxpayers.

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