IntelliResponse enhances the multi-channel customer service capabilities of enterprises and educational institutions. The IntelliResponse Answer Suite, a patented question and answer technology, delivers “One Right Answer” 24 hours a day, 7 days a week across assisted and self-service customer interaction channels that include web sites, mobile devices, customer service desktops and social media platforms.

IntelliResponse boasts 200+ live customer-facing implementations answering 75 million+ questions annually with One Right Answer. Some of the most recognized brands trust their customer experience management needs to IntelliResponse, including ING Direct, TD Canada Trust, Charter Communications, Computer Associates, Penn State University and Harvard University Extension School.

Web Answers
Web Answers is the “One Right Answer” for web self-service. It provides accuracy and clarity to inquiring customers visiting your corporate web site, empowering them to make informed decisions about the policies, products and services of your organization. Enhance your customer experience, maximize first contact resolution and reduce costs with Web Answers from IntelliResponse.

Agent Answers
Agent Answers is the “One Right Answer” for customer service agent desktops. Agent Answers from IntelliResponse empowers your agents with rapid, effective access to the answers they need. The technology delivers a single, accurate, approved answer to customer queries - and it's now available for a variety of agent environments, including phone, chat, email and click-to-call.

Social Answers
Social Answers is the “One Right Answer” for social media channels. Whether it’s an online forum, Facebook page, or a widget on your company Blog, IntelliResponse offers enterprises and educational institutions with the unique ability to deliver instant, accurate and consistent answers to questions posed by the global community.

Mobile Answers
Mobile Answers is the “One Right Answer” for mobile platforms and smartphones. Companies that offer a truly user-friendly and accessible mobile self-service solution now will have an early mover advantage: they can be among the first to go beyond online self-service and bring mobile self-service excellence to customers and be ahead of competitors.

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