InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet’s solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives.

Contact Centers In-Line
InStranet’s award winning Contact Centers In-Line application manages and automates the delivery of profile-based content and knowledge to every customer channel; contact centers, retail outlets, brokers and dealers, or Web self help.

Contact Centers In-Line, Telco-Media Edition
InStranet’s Contact Centers In-Line Telco-Media Edition provides customer service agents with instant, one-click access to all product and service information relevant to the complete customer experience. The application is the only multi-channel knowledge application available for the telecommunications and media industries that can be extended across multiple customer touch points.

Contact Centers In-Line for CRM
InStranet’s Contact Centers In-Line seamlessly integrates with CRM applications to make it easy to manage information processes across an organization and deliver the right knowledge, such as polices and procedures, to the right call center agents, at the right time.

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